Director, Security Operations Center

USAA

Protective Security Operations Center Director managing USAA's security command center and ensuring effective response to incidents. Collaborating with various teams to maintain safety and security standards.

Posted 5/21/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $114,080 - $205,340 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

lead and manage the daily operations of our centralized security command center
provide strategic oversight and operational control for the PSOC and Alternate PSOC teams
ensure effective monitoring, detection, analysis, and dispatch of Protective Security Officers to incidents threatening USAA personnel and assets
collaborate daily with Protective Security Directors, Security teams, and the Unified Command Center in implementing security protocols
provide regular reporting on physical security posture, emerging threats, and recommended enhancements to management and executives
direct policy and procedures to ensure routine and emergency response actions of the armed proprietary security force
review data analytics of security activities and incidents to determine proper use and placement of security force team members
responsible for Incident Command during critical incidents and perform liaison with Situation Management Teams, Corporate Investigations, and local authorities

Requirements

What you’ll need

Bachelor's degree in Criminal Justice or a related field required; OR 4 years of related experience and Security Industry certification may be substituted in lieu of degree
8 years of experience in physical security, emergency response, military police, law enforcement, or combat operations
5 years of experience in a role accountable for teams responding to active shooter, active assailant, or acts of violence
3 years of direct team lead, supervisory or management experience
Expertise in physical security, cybersecurity, and emergency protocols
Advanced knowledge of computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint
Must possess valid state driver's license.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

physical securitycybersecurityemergency protocolsdata analyticsincident commandaccess controlcamera systemsalarm annunciationradio dispatchteam management

Soft Skills

leadershipcollaborationstrategic oversightcommunicationreportingpolicy developmentproblem-solvingdecision-makingsupervisory skillsinterpersonal skills

Certifications

Security Industry certification