USAA

Product Manager

• Participates in the development of digital first products supporting the needs and risks of USAA Members.
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope.
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes.
• Develops and communicates the new product value proposition for product enhancements/features.
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinates with relevant control partners to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Product Development Manager – Multiple Roles: Home, VPP or RPI

Director

• Lead and develop a high-performing team of workforce planning practitioners.
• Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization.
• Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives.
• Drive impact for the businesses and functions through strategic workforce planning.
• Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios.
• Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks.
• Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions.
• Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands.
• Partner with IT and operations to align workforce capabilities with digital transformation initiatives.
• Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy.
• Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights.
• Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning.
• Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility.
• Facilitate strategic planning workshops and capability assessments.
• Serve as a key point of contact for best practices in strategic workforce planning.
• Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices.
• Promote a culture of proactive talent planning and continuous improvement.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director of Strategic Workforce Planning

Analyst

• Leverages advanced business/analytical knowledge to participate or lead discussions with internal and cross functional teams to understand, collaborate and influence solution strategies of complex business objectives.
• Reviews complex data for emerging trends and leads implementation of emerging trends into forecasts and strategic recommendations.
• Applies innovative and quantitative analytical approaches, translates recommendations to business partners, provides reliable, consistent forecast/plan data and prepares written documentation and summaries on findings for delivery to executives.
• Research industry best practices.
• Applies advanced knowledge and thought leadership of various forecasting methodologies, system, and tools to produce forecasts and strategic and tactical business recommendations to promote contact center health.
• Develops and shares forecasting white papers.
• Documents assumptions, methodology, validation and testing in a manner that ensures replication of work to facilitate peer reviews and supports Governance, Risk and/or process work.
• Provides consultative guidance and effectively partners and influences appropriate business executives and/or their representatives to integrate operational initiatives into the overall forecast/plan.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides guidance to cross-functional team members to ensure success in achieving business objectives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Forecasting Analyst

Insurance

• Provide strategic leadership to help lead and influence toward profitable growth
• Lead internal consulting projects working collaboratively with leadership
• Develop key relationships with leaders and executives across the organization
• Create and communicate a clear vision for the organization’s future growth
• Effectively communicate the organization’s strategy to senior management, employees, and stakeholders
• Identify and frame strategic opportunities and issues faced by the organization
• Conduct or oversee industry and competitive research
• Monitor the progress of the organization’s strategic initiatives and report on results

Strategy Director – P&C Insurance

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develop product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance
• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature
• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally
• Acts as product SME on features and services and collaborates with business partners to provide recommendations
• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements
• Lead efforts to expand or change existing product features utilizing Agile methodologies to deliver innovative solutions
• Contributes to decisions regarding product pricing and profitability
• Identifies and evaluates potential providers for alliance relationships
• Provides support regarding all aspects of Product Life Cycle
• Approves and provides support in developing, editing and distributing product communications
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations
• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy
• Interprets performance results to inform product or sales forecast and planning
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Management Director – Brokerage

Financial Planning and Analysis

• Responsible for communicating and promoting the product value proposition to Distribution organization
• Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers
• Develops new product or sales offerings and enhanced features/services to existing products or sales offerings utilizing Agile methodologies
• Leads research, analysis and evaluates performance metrics to drive recommendations for market opportunities or product enhancements
• Partners with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders and committees within the respective COSA and the enterprise
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Interprets performance results to inform product or sales forecast and planning
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Product Management – Financial Planning & Advice

Program Manager

• Lead the management, execution, and delivery for Personalization and Next Best Action strategic transformation
• Oversee and govern programs to ensure alignment to strategic imperatives
• Work to achieve multi-year program deadlines, scope, and overall program benefits
• Support cross-functional teams in development and execution of change plans
• Orchestrate delivery across multiple teams, ensuring efficient scaling of personalization capabilities
• Prepare reports for stakeholders and management with status updates

Lead Program Manager – Personalization, Next Best Action Transformation

Technical Product Manager

• Define and scale our Personalization and Next Best Action strategy
• Own the vision, roadmap, and adoption of a unified decisioning system
• Leverage Digital or Technology research and data-driven insights
• Lead teams to envision and translate product opportunities into initiatives

Lead Digital Product Manager – Personalization, Next Best Action

• Driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management
• Collaborating with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment
• Active participation in industry efforts to share and receive information, build industry partnerships and relations
• Developing and monitoring progress of strategic plans for opportunities
• Communicating effectively with Fraud Strategy teams and stakeholders
• Leading discussions aimed at executing the fraud strategic plan that results in both short and long-term growth of the business
• Leading large scale implementations and projects that impact managed tools
• Monitoring, understanding and adopting emerging technology
• Delivering complex analysis/findings succinctly to influence business strategy

Fraud Strategy Analyst Lead

• Serves as an expert in multiple areas of focus within Financial Crimes space and facilitates discussions with team members to solution towards the strategic business direction.
• Takes ownership of small- and large-scale analyses or business strategy initiatives using advanced innovative/quantitative analytical approaches.
• Extracts insights from large, complex data sets to design solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning.
• Utilizes association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., Power BI, Tableau), and object-oriented programming (Python, SAS) tools.
• Provides insights into leadership related to additional resource needs ranging from IT investments, 3rd party support or additional analysts.
• Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions and influence the business and drive change.
• Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression.
• Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Fraud Strategy Analyst

• Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.
• Provide oversight for successful end to end process of information management, analytics and delivery.
• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
• Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.
• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.
• Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards.
• Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Director, Business Data and Analytics

Risk

• supports day‑to‑day risk management activities by helping identify, measure, and monitor financial risks for a line of business or internal team
• assist with building and applying quantitative models and data analyses to better understand market conditions
• surface emerging liquidity and capital risks
• identify opportunities to strengthen processes and controls
• help monitor the risk and control environment
• analyze complex inputs
• contribute to discussions around practical, data‑driven risk mitigation actions

Quantitative Risk Analyst I – Liquidity and Capital

• Provides independent oversight of the organization's operational risk and compliance programs, ensuring alignment with enterprise objectives, risk appetite, and regulatory expectations.
• Accountable for developing, implementing, and maintaining risk and compliance frameworks, policies, procedures, and methodologies that enable the identification, assessment, monitoring, and mitigation of operational and compliance risks.
• Responsible for creating the risk and compliance short-term and long-term strategies for a segment of the company or a staff agency that influences business objectives and deliverables aligned to the Risk Governance framework.
• Leads the assessment and oversight of risk across business lines, including the facilitation of Risk and Control Self-Assessment (RCSA), gap analysis, issue management, and business stress testing activities.
• Establishes and reinforces the organization's Operational Risk Tolerance and Operational Risk Appetite Statements, ensuring effective communication and adherence across all business units.
• Serves as a trusted advisor to business and functional leaders, providing risk and compliance consultation for major initiatives, business planning, product development, and emerging issues.
• Oversees the identification, monitoring, and escalation of material operational and compliance risks, including breaches, trends, and mitigation efforts, ensuring appropriate governance and reporting structures are maintained.
• Directs and challenges frontline business units on the design and execution of risk mitigation strategies to ensure adherence to internal standards and regulatory requirements.
• Oversees and leads the analysis of new and existing laws and regulations, assessing their operational and business impact, and recommending appropriate actions to ensure compliance.
• Oversees the management of regulatory interactions, including examinations, information requests, and resolution of findings from federal and state regulatory agencies.
• Collaborates with key stakeholders to maintain a strong governance structure and ensure consistent interpretation and implementation of risk and compliance expectations.
• Builds and lead a high-performing risk and compliance team, overseeing recruitment, development, performance management, and succession planning to ensure effective coverage and continuity.

Head of Risk Management

• Works with large data sets to develop analytical insights and analyzes state-specific P&L and marketing strategy and the impact of marketing investments.
• Answers financial and customer-related questions from key stakeholders using multiple data sources including SAS, SQL, Tableau, R, etc.
• Collaborates with internal stakeholders partners to develop insights to develop and execute on multi-year state strategy.
• Engages with external regulators to bring strategic actions to market.
• Analyzes data with internal stakeholders, such as pricing, UW, and claims, to identify growth opportunities, build a 360-degree view of the membership and present key learnings.
• Builds reports using data tools to monitor business performance and communicate results.
• Identifies emerging themes, internal and external trends to improve performance and minimize risk.
• Assists with the evaluation of product performance metrics and competitor actions to help facilitate decision making at regional/ countrywide level.
• Partners with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations.
• Serves as a resource to team members by providing guidance and training on processes and procedures in support of product line initiatives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

P&C Product Management Manager – Data Support

Business Analyst

• Manage and analyze information using a variety of techniques and tools, supporting data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations.
• Support one or more information management functions: Metadata management to ensure information is understood.
• Data Quality to ensure data is measured and trusted.
• Retention Management to ensure data is retained and purged appropriately.
• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.
• Work with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.