USAA

Technical Product Manager

• Lead teams of Digital or Technical Product Managers responsible for the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
• Oversee highly complex or strategic initiatives typically requiring confidentiality and enterprise visibility.
• Collaborate with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems.
• Maintain situational awareness of the market in order to maximize the product portfolio.
• Focus on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences).
• Ensure strategic alignment within a product portfolio.
• Manage day to day activities of the Digital or Technology product management team.

Director, Digital/Technical Product Manager – Identity Verification

Compliance

• Oversees the development of an annual risk-based testing plan to ensure compliance with federal and state regulatory requirements
• Partners with senior business leaders across the enterprise to lead and address regulatory compliance gaps and/or operational opportunities
• Provides reporting data on compliance testing to appropriate governance committees and represents USAA with regulatory agencies such as OCC and Federal Reserve as needed
• Manages oversight of monitoring activities conducted by multiple Compliance and Operational Risk Programs across the organization
• Maintains a strong working knowledge of applicable federal and state laws and regulations applicable to multiple companies across the organization
• Represents USAA in regulatory examinations
• Demonstrates executive level thought leadership, strategy development, and operational planning
• Leads broad functional projects
• Manages teams that lead the timely, accurate design and execution of testing to evaluate compliance with applicable federal and state requirements of multiple companies across the organization
• Responsible for performance management and professional development activities

AVP, IT/Cyber Compliance, Operational Risk Testing Leader

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision.
• Writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others.
• Partners with sponsors, stakeholders, and IT to facilitate the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Executes robust test plan (user acceptance testing, production validation).

Development Product Owner – Mid Level

Marketing

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Continuously refines hypotheses and identifies business questions to explore further
• Facilitates the integration of the analytic strategy and business strategy
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions
• May provide guidance and on-the-job training to team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Marketing Enablement Analyst

Operations

• lead a team of property desk adjusters that handle moderate to complex property claims
• develop engaged employees through regular coaching and feedback
• implement process improvements and provide feedback on the process
• drive execution of operational risk management and regulatory compliance training
• inspect and review the quality of claim files and provide feedback
• proactively find opportunities to improve operational effectiveness and member experiences
• support projects by serving as a subject matter authority
• hire, develop, and coach claims employees for results delivery

Manager, Claims Operations – Property

Data Scientist

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders.
• Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer’s vision and specifications while being consistent with modeling best practices and model risk management standards.
• Maintains awareness of cutting-edge techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Data Scientist – Mid-level, Model Development

Security Analyst

• Partners with key customers in the business to identify, assess, aggregate and detail operational and compliance risks and controls, including operational and compliance risks associated with new or modified products, services, distribution channels, laws, regulations, and third-party operations using maturing knowledge.
• Applies maturing knowledge of the business, its products, and processes, to identify, work, and raise operational risk and compliance issues.
• Collects information, analyzes data trends, and produces analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
• Supports processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report on operational and compliance risks.
• Supplies in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk.
• Supports and implements processes to measure, monitor, and report on operational and compliance risks.

Information Security Analyst II

Vice President

• Develop and lead complex talent strategies impacting skills, learning, and career mobility
• Drive influence with senior executive stakeholders in delivery of talent solutions
• Oversee evolution of learning programs into comprehensive development experiences
• Actively manage vendor relationships and influence their technology and content roadmaps
• Consult with senior executives to develop scalable, short- and long-term strategies
• Partner with decentralized business learning leaders to promote consistent solutions
• Develop and implement talent programs aligned with organization's mission
• Drive innovative best practices and policies that scale to leaders at all levels
• Lead transformative improvements to operating models and systems
• Develop and implement methods for assessing effectiveness and impact of talent initiatives
• Build and oversee a team of learning leaders and manage a broader team size of approximately 20-25 team members
• Evolve centralized/decentralized model for efficiency and effectiveness using AI and automation tools

AVP, Learning & Development Executive Leader

• Lead the development and execution of a multi‑year product strategy roadmap by analyzing market dynamics, identifying opportunities and competitive threats, and prioritizing innovation aligned with company goals and member needs
• Identify market opportunities, competitive threats, and innovation priorities
• Oversee full product lifecycle including design, launch, optimization, and retirement decisions
• Lead prioritization of enhancements, features, and investments using data, financial analysis, and member insights
• In partnership with marketing and distribution teams, lead go-to-market strategy and cross-functional alignment to ensure compelling product value propositions and strong product adoption across the bank
• Use performance metrics, financial modeling, and market intelligence to inform strategic decisions
• Establish measurable success criteria and monitors portfolio health; Interprets performance results to inform product or sales forecast and planning
• Ensure insights, research, and analysis are productive and evaluate performance metrics to drive recommendations for market opportunities or product enhancements
• Build strong partnerships across technology, operations, marketing, finance, and risk
• Leads product innovation while ensuring alignment with business objectives, risk appetite, and regulatory expectations
• Develop recommendations to launch new products and the evaluation and decision to buy/build or partner
• Coordinate with relevant control partners to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations
• Build and oversee a team of product professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

Director, Product Management – RE Lending

Manager

• managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations
• creating strategy for defense or settlement
• evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• proactively managing litigation and acting as liaison with members, internal and external counsel
• clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• representing USAA at mediations, case conferences, and/or trials
• reviewing, auditing, and approving legal fees and expenses
• partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
• holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• recognizing and solving routine and intermediate issues arising out of legal case management
• interacting with membership, attorneys and management to advise on moderately complex litigation
• ensuring members receive high levels of service from themselves and law firm vendors.

Claims Litigation Manager

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
• Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
• Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
• Delivers against Bank agile team level OKRs.
• Acts as “voice of the end-user”.
• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
• Owns Bank agile team backlog (grooming, prioritization, and refinement).
• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
• Begins to take a strategic view and think proactively about the right way to meet objectives.
• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
• Looks for opportunities for continuous Bank agile team and process improvement.
• Makes recommendations to leadership.
• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Product Owner – Credit Card Rewards

• Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• Creating strategy for defense or settlement
• Evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• Managing moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• Proactively managing litigation and acting as liaison with members, internal and external counsel
• Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Representing USAA at mediations, case conferences, and/or trials
• Reviewing, auditing, and approving legal fees and expenses
• Partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
• Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Recognizing and solving routine and intermediate issues arising out of legal case management
• Following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes
• Interacting with membership, attorneys and management to advise on moderately complex litigation
• Ensuring members receive high levels of service from themselves and law firm vendors

Claims Litigation Manager – Auto

Security Engineer

• Directs staff and initiatives that support risk management programs.
• Reviews, communicates, and recommends the development of risk policies and procedures.
• Directs the oversight of risk through its life cycle and use.
• Provides operational and compliance risk oversight for USAA, its affiliates, and partnerships.
• Partners with key stakeholders to oversee the formulation of stress test plans and identification of risks.
• Directs teams in the development of risk dashboards and reporting formats.
• Proactively identifies strategic and tactical regulatory solutions.

Director, Risk and Compliance Management – Information Security

Product Marketing

• Leads the planning for a fully digital-first marketing lifecycle, inclusive of strategy, member research, planning, direct response marketing, agency management, creative development, compliant execution, analytics and optimization, and performance management.
• Leads the development and implementation of marketing plans and campaigns to build and deepen USAA’s relationship with existing members, and drive acquisition of new members.
• Provides input into the management of the marketing budget allocations across products and channels to deliver sustainable growth at efficient Cost per Account (CPAs) at scale.
• Leads the development of the digital acquisition experience, lead adoption of new ways of working, and leverage storytelling to drive understanding & adoption of change.
• Models behaviors that support and embrace safe & sound business practices at scale.
• Knowledge of product related regulations, and risk and compliance requirements.
• Leverages external knowledge regarding the digital space, and networks with external partners to inspire out-of-box thinking.
• Keep USAA brand and mission to serve the military community at the forefront of new marketing practice.
• Provides coaching and training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Product Marketing Lead – Life Insurance

• responsible for the P&L of the Personal Lines Auto Product at a national level for the Go-To-Market team.
• partner with state and product stakeholders along the value chain to deliver successful product performance.
• accountable for the achievement of property and casualty insurance (P&C) profit and growth targets in assigned state(s) or geographic region.
• develop strategic vision and tactical plans that will profitably expand USAA product line market share.
• focus on state-specific competitive and financial KPIs to anticipate and react to potential trends and identify opportunities to make regional or national impacts across P&C, which drive best practices and innovation across the organization.
• works with large data sets and leads business analysis of state-specific P&L and marketing strategy and the impact of marketing investments to influence P&L results.
• provides guidance on key financial and customer-related concerns from executives leveraging multiple data sources including SAS, SQL, Tableau, R, etc.
• directs and executes data analytics with internal stakeholders to identify growth opportunities, build a 360-degree view of the membership and presents key learnings.
• builds complex reports using data tools to monitor business performance and communicate results.
• maintains partnerships with external regulators to bring strategic actions to market.