USAA

Marketing

• track, analyze and evaluate strategic effectiveness through the utilization of financial metrics such as return-on-investment (ROI) and return-on-objective (ROO)
• facilitates the definition and design of implementation plans or strategic roadmaps
• manages the marketing strategy and solution development with a focus on actionable programs
• create program plans, product and pricing plans, pro forma and communication plans
• creates, facilitates and/or executes marketing campaigns across multiple channels
• determines appropriate partnerships with various internal and external resources
• ensures the on-time, orderly flow of all projects from initiation to release
• ongoing management of agency resources, campaign and channel plans and related budgets

Senior Marketing Manager – Outbound Call, SMS

Financial Planning and Analysis

• Applies proficient functional knowledge to propose solutions and support varying CFO assignments and projects
• Assists with program specific projects and initiatives and serves in a support capacity on cross functional teams
• Under direct supervision, supports forecasting/planning process and model improvement initiatives for a business area or expense category
• Compiles and analyzes data to create financial reports and analysis/cost benefit analysis to aid internal and external management decision-making
• Researches and organizes data regarding product assignment, product pricing, product profitability and ad-hoc analysis
• Develops workforce planning process knowledge to build strong internal customer relationships with key POC’s and business leaders to define and understand strategic workforce objectives
• Follows documented procedures for facilitation of workforce planning process and escalates any identified issues to senior analyst or leadership positions for path of resolution
• Applies and integrates basic-level analysis, workforce metrics, and reporting to develop strategic and operational insights for workforce decision-making
• Utilizes basic knowledge of multiple data structures and sources to support the development and implementation of business intelligence solutions, which may include data visualization, business intelligence, data transformation, or data collection
• Communicates with banks as necessary and performs security administration tasks for various bank platforms and treasury management system
• Performs research and analysis of bank account invoices and resolves discrepancies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

CFO Future Leaders Program – Finance Track

Technical Product Manager

• Support the discovery, delivery, and performance of digital and technology products and their experiences.
• Collaborate with internal stakeholders and partners.
• Optimize and improve existing products and experiences across all channels and platforms.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Intermediate Level Digital/Technical Product Manager – Digital Messaging

Compliance

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making
• Develops processes and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice
• Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls
• Crafts key communications related to risk and compliance insights to be delivered to executives and board members
• Executes compliance risk management activities in accordance with enterprise compliance standards
• Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges
• Keeps abreast of the competitive/regulatory landscape and shares expert knowledge w/team members
• Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations
• Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies
• Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events
• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area
• Formulates and reviews stress test plans for a line of business or the enterprise

Risk and Compliance Advisor – Lead

Security Operations

• Monitors, prioritizes and directs response to enterprise wide security activities from the 24x7x365 Security Operations Center
• Assists employees, contractors and visitors in all concerns that pertain to safety and security.
• Conducts ongoing review of multiple systems and sources to detect potential risks
• Investigates alarms, dispatches Security Officers, or alerts Fire and/or law Enforcement agencies
• Logs daily activities and creates Incident Reports
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Security Operations Center Specialist – Intermediate Level

Manager

• Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• Applies intermediate knowledge of claims litigation processes
• Proactively manages litigation and acts as liaison with members, internal and external counsel
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Represents USAA at mediations, case conferences, and/or trials
• Reviews, audits, and approves legal fees and expenses
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Recognizes and solves routine and intermediate issues arising out of legal case management
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
• Interacts with membership, attorneys and management to advise on moderately complex litigation
• Ensures members receive high levels of service from themselves and law firm vendors
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Claims Litigation Manager – Auto

Risk

• Partners with key team members in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations.
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.
• Contributes to the implementation of new risk policies, practices, appetites and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.
• Improves strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies working knowledge to assess data and produce analytical insights to understand business objectives, drive risk-based business decisions and influence solution strategies.
• Contributes in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
• Provides oversight of risk through documentation review, assessment of performance monitoring, model validation, and use implementation
• Supports the formulation of scenario analysis and/or stress test plans, including the evaluation of results, and framing of contingency plans in partnership with key business partners.

Risk Analyst I – Property and Casualty

Financial Crime

• Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA
• Leads complex legal assignments with a high level of business impact and delivers appropriate solutions
• Effectively communicates with stakeholders and varying levels of leadership in both verbal and written forms
• Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner
• Proactively collaborates across USAA and the Chief Legal Office to mitigate risk
• Works effectively with outside counsel or contract professionals to complete assignments
• May assist more senior attorneys in providing advice and counsel on highly complex matters
• Ensures escalation of matters presenting more significant risk to more senior attorneys
• Serves as a resource to less experienced team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Assistant General Counsel – Bank Financial Crimes and Operations

Actuary

• Oversee and analyzes existing workflow and processes by organizing and integrating resources and systems
• Implements and monitors processes and performance standards and proactively identifies opportunities to promote continuous efficient and effective operations
• Provides team oversight on efforts to coordinate, prepare, and perform actuarial analyses in the development of rates, pricing strategies, financial models, or financial forecasts
• Provides guidance and supports actuarial modeling software driven models and maintains understanding of current systems impacting employees and business operations
• Analyzes process efficiency and recommends model adjustments and improvements, when appropriate
• Analyzes model input parameters and recommends adjustments
• Ensures compliance with policies, procedures, and state and federal regulations
• Reviews competitive analyses and actuarial regulatory correspondence and filings for accuracy
• Ensures work products comply with the guidelines of the American Academy of Actuaries and Actuarial Standards of Practice
• Analyzes industry trends and provides recommendations regarding changes related to relevant products, premiums, FIT and regulations
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Life Actuary – Life Company Valuation

Insurance

• Performs workload management and prioritization duties in support of operations for the functional area assigned.
• Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.
• Develops functional policies, procedures and guidelines.
• Identifies opportunities and facilitates major improvements to processes and systems.
• Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.
• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks
• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
• Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.
• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• Evaluates and selects third party vendors to provide value added services.
• Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.
• Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.
• Collaborates with CTO to ensure that solutions are consistent with technology standards.
• Works across IT and business partners to reduce technical debt.
• Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
• Responsible for team’s adherence to SDLC and applicable controls.
• Works to ensure teams have appropriate development plans consistent with domain of expertise.
• Mentors across the technical community.
• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Director – Application Development, Life Insurance

Operations

• Lead and be accountable for property, and other claims operations member service employees
• Develop engaged employees through regular coaching and feedback
• Complete process improvements, provide feedback on the process and lead organizational process changes
• Drive execution of operational risk management, regulatory compliance training, policies and procedures
• Inspect and review quality of claim files and provide feedback to employees as appropriate
• Proactively identify opportunities to improve operational effectiveness, member experiences and processes
• Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
• Handle escalations and make appropriate decisions based on the policy
• Facilitate and guide employees through skill identification and developing for career progression
• Support projects by serving as a subject matter expert
• Hire, develop, and coach claims employees for results delivery
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Manager, Claims Operations – Field Property Claims

• Partners with key team members in the business to identify, assess, aggregate and document risks and controls
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership
• Implements new risk policies, practices, appetites and solutions to ensure multidisciplinary understanding and management of risks
• Improves and contributes to strategies, tools, and methodologies to measure, monitor, and report risks
• Applies knowledge to use or produce analytical material for discussions with cross functional teams
• Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events
• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans

Senior Risk Analyst – Life Insurance Risk

Director

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
• Oversees the availability management of technology solutions/domains by applying strong change and incident management practices.
• Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
• Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives.
• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

Director, Information Technology – Data Platforms

• Develop clear steps to test and evaluate compliance with relevant policies, procedures, and regulations.
• Review formal and informal processes and controls to resolve how effective they are.
• Perform independent testing with minimal guidance to evaluate operational and compliance risks.
• Prepare detailed, objective documentation to support findings and conclusions.
• Complete assigned testing activities on time and with a high standard of quality.
• Gather information, analyze data trends, identify root causes, and share insights with the team and key partners.
• Identify control gaps or weaknesses and recommend practical solutions.
• Summarize testing results in accurate, concise written reports and ensure the quality and completeness of all deliverables.
• Build and maintain strong working relationships with business partners and internal control teams (Audit, Risk & Compliance, Legal) to support teamwork across lines of defense.
• Ensure risks related to business activities are accurately identified, monitored, and managed following established policies and procedures.

Compliance and Operational Risk Testing Analyst I

• Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions.
• Provide oversight for successful end-to-end process of information management, analytics and delivery.
• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
• Keeps current of industry leading practices and advances in data and analytics
• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics.
• Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards.
• Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.