Transformation Engagement Director – Life Company Program Planning

USAA

Transformation Engagement Director leading strategic programs for USAA's Life Company. Ensuring alignment of investments with organizational goals and delivering impactful results.

Posted 6/17/2026full-timeSan Antonio • Colorado, Florida, Texas • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

About the role

Key responsibilities & impact

Develops and executes multi-year business program strategies aligned with organizational goals, identifying and pursuing new opportunities through senior-level consulting and strategic planning
Simultaneously, leads, coaches, and mentors program and project teams, fostering collaboration, addressing interdependencies, and negotiating agreements to resolve conflicts and manage stakeholder expectations, all while defining scope, timelines, budgets, objectives, and forecasting benefits, resource requirements, and risk mitigation strategies
Plans, directs, delegates, coordinates, and monitors the execution of complex programs and projects, ensuring adherence to timelines, Value Management Framework (VMF), and quality standards
Defines and manages work effort interdependencies and establishment of objectives and key results (OKRs), ensuring the overall delivery of work meets goals and OKRs
Accountable for effectively coaching and leading highly matrixed program and project teams, empowering team members to achieve project goals through collaborative problem-solving, skill development, and clear communication across organizational boundaries
Develops and implements comprehensive change management strategies and plans, maximizing user adoption and minimizing risk

Requirements

What you’ll need

Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor’s degree)
8 years of experience in project/program management and/or organizational change management
Strong Knowledge of Project/Program Management Principles: Demonstrated understanding and application of project and program management methodologies (e.g., PMBOK, Agile, Scrum)
Experience Leading Change Initiatives: Proven experience leading and managing organizational change initiatives of varying scope and complexity
Experience in Risk Management: Demonstrated ability to identify, assess, and mitigate risks associated with projects, programs, and organizational change initiatives
Engagement management and transformation consulting experience
Proven ability to build relationships and influence stakeholders at all levels

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementorganizational change managementrisk managementPMBOKAgileScrumValue Management Frameworkobjectives and key resultschange management strategies

Soft Skills

coachingmentoringcollaborationnegotiationproblem-solvingcommunicationrelationship buildinginfluencing stakeholdersteam empowermentconflict resolution