US Signal

Business Development Rep

• Business development and growth strategy — You'll define and execute strategies across new markets, partnerships, and channels. This isn't analysis for analysis's sake — you're building the pipeline that drives long-term revenue expansion.
• Pricing strategy and governance — You'll own pricing across all revenue streams, ensuring competitive positioning, margin optimization, and disciplined deal execution. When pricing drifts or a deal is structured wrong, you're the one who catches it.
• Market intelligence and product strategy input — You'll lead ongoing analysis of market dynamics, customer needs, and the competitive landscape to inform new products, services, pricing models, and business cases that keep US Signal ahead.
• RFP process ownership for new business — You'll lead and govern the end-to-end RFP process, ensuring responses are strategically positioned, financially sound, and delivered with discipline. This is a core function of the role — you're not reviewing RFPs, you're owning them.
• Deal structuring and partnership negotiations — You'll direct complex, high-stakes negotiations and partnership agreements, ensuring financial viability and alignment with strategic objectives.
• Team leadership across BD, pricing, and strategic planning — You'll build and develop the teams that execute this work, driving cross-functional alignment and holding the function accountable to measurable revenue impact.

VP of Business Development

Customer Support

• Set the CX vision and strategy
• Define and execute a scalable operating model for Customer Experience aligned to US Signal's growth objectives, evolving service portfolio, and customer expectations
• Translate strategy into executable priorities for the CX organization
• Lead operational execution
• Oversee cross-functional teams responsible for service delivery, infrastructure support, and customer operations — ensuring SLA adherence, consistent execution, and scalable processes across cloud, data center, and network environments
• Champion the customer
• Drive initiatives that improve satisfaction, reduce escalations, and strengthen retention
• Own financial performance
• Manage the CX operating budget — headcount, tooling, and vendor spend — to deliver outcomes within financial targets
• Monitor and report on cost center performance
• Hold the standard on performance
• Lead continuous improvement efforts and hold teams accountable when results fall short
• Build a high-performance organization
• Lead and develop managers and senior contributors across the CX function — setting clear expectations, coaching to outcomes, building succession depth, and fostering a culture of accountability and customer ownership
• Partner across Sales, Engineering, Finance, and executive leadership to align delivery capabilities with business objectives

VP of Customer Experience

Frontend Engineer

• Resolve complex, escalated incidents and service requests through advanced troubleshooting and root cause analysis.
• Partner with Tier 1, Tier 2, and Tier 4 support teams to drive issue resolution, providing mentorship and guidance.
• Actively participate in change management activities and support reliable service delivery throughout the change lifecycle.
• Maintain operational stability through scheduled system health checks, routine activities, and alert triage.
• Analyze recurring issues to support problem management and contribute to continuous service improvement initiatives.

Managed Services Linux Engineer

Account Executive

• Build and deliver configurations, quotes, and statements of work for complex opportunities, partnering with engineering to nail the labor scope.
• Own client and vendor relationships independently, identifying cross-sell opportunities and expanding revenue across all business lines.
• Serve as the go-to point of contact for clients, vendors, and legal teams, keeping communication clear and deals moving.
• Negotiate special pricing, secure deal registrations, and protect margins, while supporting Salesforce forecasting through Sell CPQ quote creation.
• Manage the full order lifecycle: submitting quotes to procurement, tracking orders, resolving RMAs and billing issues, and ensuring every client walks away with a great experience.

Senior Inside Sales Representative

Systems Engineer

• Lead complex system implementations by configuring, installing, and maintaining hardware and software across multi-vendor environments, ensuring seamless integration and optimal performance.
• Execute provisioning and migration projects, including cloud infrastructure integrations, server migrations, and environment upgrades, ensuring services are correctly deployed and ready for customer consumption.
• Collaborate cross-functionally with sales engineers, project managers, and vendors to design and deliver tailored implementation solutions aligned to customer requirements and technical specifications.
• Produce comprehensive technical documentation, including system requirements, specifications, and support materials to ensure knowledge transfer and operational continuity.
• Drive continuous improvement in service delivery by analyzing existing processes, recommending cost-effective alternatives, and contributing to the development of best practices and standards.

Delivery Systems Engineer

Network Engineer

• Design and provision cloud solutions across the network, including firewalls, disaster recovery, storage, and backup systems, directly contributing to customer success and operational reliability.
• Maintain accurate documentation and system records by updating databases, creating detailed Visio diagrams, and developing MOPs and SOPs.
• Review and approve cloud service orders, coordinate with internal teams to resolve provisioning delays, and participate in customer maintenance activities as needed.
• Partner with Project Management and Engineering teams to deliver an exceptional customer experience throughout implementation engagements.
• Support virtualization technologies including VMware vSphere, vCloud Director, and Nutanix, and contribute to audits, disconnects, and special projects as assigned.

Delivery Network Engineer

Cloud Engineer

• Design, build, and operate the private cloud, virtualization, and core infrastructure platforms that underpin OpenCloud.
• Lead proofs of concept and production validation for emerging infrastructure, storage, container, and platform technologies.
• Build automation-first platforms from the ground up.
• Architect storage, backup, and data protection solutions that meet enterprise-grade requirements for performance, resilience, recoverability, and compliance across complex hybrid cloud environments.
• Serve as a technical leader and cross-functional partner, collaborating with product, platform, operations, vendors, and open-source communities.

Senior R&D Cloud Engineer

Project Manager

• Drive end-to-end delivery of technology projects, holding accountability for scope, schedule, and budget
• Build and execute project plans that actually hold up
• Serve as the connective tissue across Sales, Engineering, Managed Services, Product Management, and Facilities
• Own customer relationships throughout the project lifecycle
• Keep documentation tight and status reporting meaningful
• Manage change with discipline

Data Engineer

• Assess and rationalize the enterprise data warehouse; design and implement a governed semantic layer using dbt
• Design and deploy production LLM applications on the org's data fabric — prompt engineering, model integration, shipped systems
• Build text-to-SQL and natural language interfaces that let business users query operational data through conversational AI
• Architect RAG pipelines end-to-end: vector store design, chunking strategy, embedding model selection, internal and customer-facing deployment
• Engineer and orchestrate multi-agent systems for enterprise workflow automation, including framework selection and API integration

Principal AI & Data Engineer

• Serve as an escalation point for Level II issues, working independently to resolve complex technical problems.
• Mentor Support Agents by providing guidance and skill development opportunities.
• Handle overflow customer calls, acting as a subject matter expert and ensuring accurate trouble ticket documentation.
• Participate in special projects and assignments as directed by leadership.