US Pharmacopeia

Manager

• Drive sales growth by effectively positioning USP’s Reference Standards (RS), Analytical Reference Materials (ARM), and Pharmaceutical Analytical Impurities (PAI)
• Identify and qualify prospects
• Execute outreach cadences and respond to inbound inquiries
• Collaborate with internal teams to resolve customer issues and deliver tailored solutions

Inside Accounts Manager

• Lead strategic engagement with pharmaceutical companies, regulators, and other relevant stakeholders to promote the adoption of USP’s digital standards in regulatory filings.
• Develop and manage pilot programs with early adopters to validate the use of digital standards in real-world regulatory scenarios.
• Collaborate cross-functionally with USP’s scientific, regulatory, and digital teams to align industry needs with solutions development.
• Represent USP externally at industry forums, conferences, and regulatory roundtables to advocate for digital standards and share pilot outcomes.
• Build and maintain strategic partnerships with key stakeholders across industry, regulatory agencies, contract organizations, and technology providers.
• Monitor and report on adoption metrics, feedback from pilot participants, and market trends to inform strategy and product evolution.

Senior Digital Standards and Strategic Collaborations Manager

• Responsible for revenue growth in Southeast Asia.
• Report to the Strategic Customer Development Lead, APAC.
• Develop and implement strategic sales plans to achieve performance goals.
• Convert industry prospects into customers.
• Create and leverage high-valued relationships to increase USP’s account penetration.
• Internal Voice of Customer (VOC) for customers in Southeast Asia.
• Makes on-site calls to assigned and unassigned accounts.
• Identify key users, influencers, and decision-makers for USP’s products and services.
• Develop account strategies to grow sales and expand relationships with customers.
• Manage lead follow-up from campaigns/trade shows/events.
• Collaborate with scientific affairs and marketing to strengthen customer support and loyalty.
• Analyze data and prepare reports on customer sales trends.

Strategic Customer Development Manager

Account Manager

• achieve revenues and units growth target for territory and accounts
• develop and execute plans to protect and grow revenues at existing accounts
• manage sales activities in Salesforce CRM
• collaborate with business support functions and support execution of revenues growth initiatives
• identify and influence key decision makers in the buying process toward USP products and services

Director

• Define and execute USP’s regional strategy for Latin America
• Identify growth opportunities for standards adoption, reference materials, training programs, and partnerships.
• Lead high-level engagement with health authorities, regulators, ministries of health, and trade associations across LATAM.
• Own revenue growth, cost control, and financial sustainability responsibilities for the LATAM region.
• Oversee regional operations ensuring regulatory compliance, quality systems, and risk management.
• Build, lead, and develop high-performing, diverse, and inclusive teams across multiple countries.
• Develop strategic partnerships and collaboration with Regulatory Agencies, Pharma Industry, and Academia.

Regional Manager – Senior Director, Latin America

Business Development Rep

• Lead the execution of the commercial strategy for USP portfolio for Biopharmaceutical industry
• Drive revenue growth and expand market presence
• Foster customer relationships and collaborate with internal USP functions
• Manage sales activities in Salesforce CRM
• Identify and influence key decision makers in the buying process

Business Development Manager, Biologics

Human Resources

• Provides strategic HR business partnership and coaching to people managers to impact the engagement, development, and retention of talent.
• In partnership with the Equity Office, serves as an advocate for building diverse and inclusive teams.
• Acts as a trusted advisor of client leaders.
• Builds the business partner relationship with management and staff.
• Understands the business, goals, and challenges and identifies and/or helps to address systemic issues.
• Provides continuous coaching and guidance to client group regarding organizational issues that are impacting its overall effectiveness.
• Conduct appropriate diagnosis and potential interventions.
• Leads complex and multi-year projects and initiatives that enable USP’s global HR strategy to fully support the current and future strategic plans of the organization.
• Leverages relationships with members of the HR Leadership Team, ET members and their staff to understand USP’s strategic requirements with regards to talent and workforce planning, identify initiatives and project manage the work necessary to achieve the desired results.
• Manages internal project resources as well as consultants to ensure successful outcomes for projects
• Manages challenging and complex employee relations matters.
• Recognizes issues and problems that are interfering with the effectiveness of the individual’s or the organization’s performance.
• Develops recommendations and provides guidance to clients for resolutions.
• In conjunction with managers, analyzes trends and root causes and looks for opportunities to improve work environment and client group satisfaction when appropriate.
• Assists managers with all aspects of the annual performance management and development process including coaching client groups on effective documentation practices for good and poor performance.
• Ensures legal compliance and provides constructive feedback to evaluator to improve quality of evaluation where necessary.
• Identifies talent gaps and development needs of the client groups, its managers, and staff in key positions.
• Plays a role in implementing succession planning, career management, performance management and recruiting strategies.
• Partners with leaders to develop effective organization design strategies.
• Develops effective communication plans and change management strategies to optimize change adoption and acceptance.
• Evaluate employee survey data and other employee feedback to assess issues with employee engagement and team culture.
• Partner with leaders in developing action plans to address areas of concern and assists in determining progress for successful outcomes.
• Partners with HR Centers of Excellence (e.g., Talent Acquisition, Total Rewards and Learning Strategy & Organizational Effectiveness) to address related issues and problems and to ensure client groups receive the necessary services, support and communications from these centralized HR functions.
• Analyzes employee exit interview feedback, consults with supervisors for areas of continuous improvement where needed.

Senior HR Business Partner

• Responsible for the revenue growth in Japan.
• Report to the Strategic Customer Development Lead, APAC.
• Work collaboratively with the Market Development Manager and other relevant staff.
• Convert industry prospects into customers and leverage relationships to increase USP’s account penetration.
• Manage lead follow-up from campaigns/trade shows/events.
• Update USP’s Salesforce.com CRM database with customer contacts and growth opportunities.

Senior Strategic Customer Development Manager

Support Engineer

• Respond to questions received in the USP customer email boxes related to USP compounding standards.
• Draft clear, accurate responses using established guidance, HQS resources, and subject matter expert input aligned with program messaging.
• Identify common or emerging topics suitable for stakeholder capability building activities.
• From the queries, facilitate updates to public facing FAQs for USP , , and compounded preparation monographs, ensuring accuracy, clarity, and alignment with the official standards.
• Shape AI modules that address technical standards-based queries helping to refine answers and improve system capabilities.
• Perform review, consolidation, and preparation of materials in support of the Compounding Documentary Standards Scientist.