Licensed Property & Casualty Insurance Agent
TTEC
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Insurance Verification Specialist
US Heart and Vascular
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Verify patient insurance benefits
- Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
- Work with payers to obtain pre-authorizations necessary
- Advise patients of coverage, limitations and exclusions, co-insurance, deductible, special program requirements
- Communicate coverage, via electronic, phone, and in person communications
- Determine patient responsibility amounts in advance of the related procedures
- Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company
- Communicate to management about pre-authorization requirements and any update any changes
- Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
- Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes
- Meet positional metrics and benchmarks
- Maintain the highest degree of ethics when handling patient payments and bill processing
- Follow all department standard operating procedures carefully and accurately
- Other duties as assigned
Requirements
- 2+ years of benefit verification strongly preferred
- 3+ years of healthcare front reception billing experience in a fast-paced, customer focused environment a plus
- Possess a strong working knowledge of insurance benefits, Managed Care policies
- Strong written and verbal communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
- Detail oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Medical terminology
Benefits
- Competitive compensation and benefits package
- 401K
- Full suite of medical, dental, and ancillary benefits
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefit verificationinsurance coverage explanationpre-authorizationpatient account updatesbilling experiencemedical terminology
Soft skills
communication skillscustomer serviceorganizational skillsdetail orientedteam playerflexibilitymulti-taskingproblem solvingprofessionalism
