Insurance Professional – Entry-Level
Brown & Brown Insurance
Insurance Verification Associate
Owens & Minor
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Service the needs of customers by accurately verifying insurance coverage
- Perform administrative activities associated with maintenance of medical documentation and medical records
- Answer questions from customers, clerical staff, insurance companies and physician offices
- Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
- Utilize resources to identify and resolve customer issues or reimbursement discrepancies
- Verify customer benefits via phone, fax, and web portal
- Submit authorizations or pre-certification requests to multi-state payers
- Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team
- Review and approve documentation received by third parties for submission to payors for reimbursement
- Document activities in ERP system in an accurate and timely manner
- Consistently meet and attain required Key Performance Indicators (KPIs)
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Relative reimbursement and/or billing and collections experience preferred
- Excellent written and verbal communication skills
- Working knowledge of MS Office and the ability to navigate multiple platforms
- Strong analytical and time management skills
- Familiar with medical terminology and insurances HCPCS/ICD-10 codes
- Ability to read, understand and follow oral and written instructions and guidelines
- Ability to triage priorities and meet daily and weekly deadlines
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical documentationmedical records maintenancereimbursement processinginsurance verificationauthorizationspre-certification requestsbilling and collectionsHCPCS codesICD-10 codesKey Performance Indicators (KPIs)
Soft skills
customer servicecommunication skillsanalytical skillstime managementproblem-solvingattention to detailorganizational skillsteamworkprioritizationadaptability
Certifications
High School Diploma
