About the role
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Some upselling of products or services to existing customers may be required
Requirements
- Active Property and Casualty License
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Integrity to follow guidelines on maintaining members’ privacy
- Computer experience
- High speed internet (> 25 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in.
- Continuing education paid for by TTEC
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experienceproduct knowledgeservice knowledge
Soft skills
integritycommunication
Certifications
Property and Casualty License