US Fertility

Scheduler

• Create template schedules for the clinical and OR teams supporting all of the DMV
• Interact daily with physicians and managers regarding scheduling requests
• Support and promote excellence in customer service

Template Scheduler

General

• Process and post insurance, patient, collection, and miscellaneous payments accurately and within established turnaround times.
• Manage ERA/EFT enrollment, monitor enrollment status, and maintain electronic payment processing for assigned practices
• Download, review, and reconcile electronic remittance advice (ERA), explanation of benefits (EOBs), and payment files from clearinghouses and payer portals
• Research and resolve payment discrepancies, denials, recoupments, overpayments, and other account variances
• Contact insurance carriers to obtain missing EOBs, verify payment information, and resolve payment-related issues
• Reconcile daily payment activity to bank deposits and ensure the accuracy of financial transactions
• Review and update patient accounts by applying payments, denials, deductibles, and contractual adjustments in accordance with payer contracts and company guidelines
• Create and maintain payer portal access and ensure all payment-related documentation is organized and scanned promptly
• Meet departmental productivity and accuracy benchmarks while maintaining confidentiality and delivering exceptional customer service
• Cross-train in payment posting functions and provide backup support to ensure timely month-end close and departmental operations

Payment Poster Specialist

Supervisor

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development
• Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs
• Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes
• Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service
• Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices
• Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases
• Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance
• Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence
• Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement
• Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

Patient Center Supervisor

• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner
• Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity
• Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols
• Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty
• Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise
• Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity
• Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits
• Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures
• Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy
• Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling

Patient Liaison

• Conduct daily reconciliation of financial data, including bank accounts, cash transactions and other financial records
• Compare and verify the accuracy of data from various sources, such as bank statements, internal system, and third-party platforms
• Investigate and resolve discrepancies
• Analyze discrepancies and work closely with relevant departments such as finance, accounting, Revenue Cycle, and operations to identify the cause and rectify the issues
• Maintain clear and concise documentation of reconciliation activities, investigations, and resolutions
• Prepare regular reports summarizing reconciliation results, outstanding issues, and resolution progress
• Document reconciliation procedures, workflows, best practices to maintain an effective and standardized process
• Identify opportunities to streamline reconciliation process, enhance efficiency and reduce errors
• Run Credit card payments through Virtual terminal
• Knowledge of insurance contract requirements and US Fertility Financial Programs
• Reviewing and making corrections to patients accounts to ensure patient satisfaction
• Reconcile daily work to bank deposit
• Applies Denials and Deductibles to patients accounts per electronic remittance
• Assists with any QA functions that need attention prior to month end
• Post insurance, patient, collection and miscellaneous payments to practice management system
• Assist other department functions as a backup

Daily Reconciliation Specialist – Payments Department

Paralegal

• Partner closely with attorneys, executive leadership, physicians, embryologists, nursing teams, and third-party agencies to ensure legal accuracy, regulatory compliance, and exceptional support throughout the fertility care journey.
• Draft, review, and manage complex legal documents related to surrogacy arrangements, donor agreements, parentage matters, consent forms, medical record authorizations, and vendor contracts
• Conduct legal and regulatory research related to reproductive healthcare, privacy laws, healthcare operations, and emerging assisted reproductive technology (ART) legislation
• Support legal, compliance, risk management, litigation, audit, and investigation activities while assisting with the development and maintenance of organizational policies and procedures
• Coordinate legal documentation and case workflows by partnering with intended parents, surrogates, donors, attorneys, agencies, and clinical teams to ensure timely completion of legal requirements
• Track legal milestones, court filings, contract execution, compliance deadlines, and maintain accurate, audit-ready legal records and case files
• Identify and resolve documentation discrepancies, workflow gaps, and compliance risks to support operational excellence
• Serve as a senior resource by mentoring team members, providing training on legal procedures and compliance standards, and supporting process improvement initiatives
• Collaborate cross-functionally with clinical, finance, human resources, and operations teams on legal, regulatory, and strategic business initiatives
• Support organizational compliance with healthcare privacy laws, reproductive healthcare regulations, accreditation standards, and record retention requirements
• Maintain confidentiality and ensure the ethical handling of sensitive patient, legal, and organizational information
• Ability to travel to office locations up to 24% of the time, as needed

Senior Paralegal

Financial Planning and Analysis

• Consult with patients regarding their benefits, coverage and financial options
• Perform aspects of benefit verification and prior authorization
• Provide ongoing financial education and assistance to our patients throughout the continuum of their care
• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information