URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

IT Support Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

JuniorMid-Level

About the role

  • Support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise
  • Main point of contact for all priority incidents within the Gap, PA DC campus and for priority one escalations
  • Daily prioritization of all Service Desk IT incidents and service requests
  • Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as required
  • Help drive the adherence of IT standards for hardware and support within DC
  • Keep current on technologies related to run the production IT systems
  • Interface with other offsite IT Support teams
  • Manage several critical incidents and escalate to IT management as necessary

Requirements

  • Technical Degree in a computer related field or 2+ years experience working in a desktop support role
  • Excellent customer service experience working with critical production situations with the ability to train end users
  • Prior experience working with 3 rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
  • Networking experience with wired and wireless technologies including RF
  • Ability to manage several critical incidents and escalate to IT management as necessary