Upway

Customer Support

• Je bent de stem en oren van Upway: je helpt klanten op weg, beantwoordt hun vragen en zoekt samen naar de beste oplossing.
• Klanten te woord staan via mail, telefoon en chat – vriendelijk en professioneel
• Problemen en vragen analyseren en oplossen, eventueel samen met onze logistieke en operationele teams
• Actief bijdragen aan een uitstekende klantbeleving, elk contactmoment weer
• Administratieve opvolging van bestellingen en dossiers
• Meedenken over verbeteringen en automatiseringen in onze interne werking
• Afstemmen met leveranciers en partners om onze dienstverlening te versterken

Customer Support Specialist

Account Manager

• We are looking for a B2B Sourcing Manager to launch and scale our sourcing operations in Denmark, contributing directly to Upway’s European supply strategy.
• Your mission is central to Upway’s growth: securing high-quality second-hand e-bikes from professional partners and structuring long-term sourcing relationships that feed our European refurbishment and resale operations.
• You will work closely with a wide range of B2B partners — manufacturers, retailers, reconditioners, rental and leasing companies — and will be responsible for buying the best e-bikes at the best price, with a strong focus on volume, quality, and repeatability.

B2B Partnership Manager

Business Development Rep

• Regional Ownership: Take full responsibility for a major bicycle region in your area, managing all business relationships end-to-end.
• Hunt, Close and Onboard New Retail Partners: Identify, prospect and onboard independent bike shops and regional chains in your territory. Your goal is to turn cold prospects into active partners who use Upway’s trade-in tool daily.
• Stock Purchasing: Identify and purchase excess stock from partners to expand our product offering.
• Build Long-Term Trust: The bike industry is built on relationships. You will need to be an available and reliable stakeholder, and just as comfortable talking technical specs with a mechanic as you are negotiating contracts with a business owner.
• Negotiations: Secure the most favorable purchasing conditions for Upway through effective and strategic negotiations.
• Deploy Additional Services: Leverage your network of existing trusted partners to support the deployment of new services as we turn the trade-in platform into a fully-fledged B2B ecosystem (including pickup, drop-off, maintenance, B2B sales…)

Regional Business Development Manager – Field Based

Procurement

• Building and managing an ecosystem of hundreds of retailers with our trade-in solution.
• Establishing relationships with leasing companies to manage their Returns.
• Collaborating with leading e-bike manufacturers to build long-term relationships.
• Refining our value proposition and implementing robust procurement processes.
• Leading negotiations on purchasing terms.

B2B Sourcing Manager

• Hunt, Close and Onboard New Retail Partners: Identify, prospect and onboard independent bike shops and regional chains in your territory. Your goal is to turn cold prospects into active partners who use Upway’s trade-in tool daily.
• Unlock "Fleet" Opportunities: Map out the B2B, Rental and Leasing ecosystem. Negotiate the best ad-hoc bulk B2B deals to secure high-quality stock for our UpCenter.
• Build Long-Term Trust: The bike industry is built on relationships. You will need to be an available and reliable stakeholder, and just as comfortable talking technical specs with a mechanic as you are negotiating contracts with a business owner.
• Deploy Additional Services: Leverage your network of existing trusted partners to support the deployment of new services as we turn the trade-in platform into a fully-fledged B2B ecosystem (including pickup, dropoff, maintenance, B2B sales…)

Business Development Manager

SEO Marketing

• Write high-quality, human-first SEO content (no AI-generated articles)
• Produce a consistent volume of long-form articles per month (buying guides, comparisons, lifestyle pieces)
• Develop strong angles and storylines that match real search intent
• Ensure every piece is clear, structured, and conversion-driven
• Define content priorities
• Align on structure and messaging
• Continuously improve performance

SEO Content Writer – e-Bike Lifestyle

• Kundenanfragen effizient bearbeiten: Stelle sicher, dass alle Kundenanfragen und -probleme schnell und zufriedenstellend gelöst werden
• Übertreffe die Erwartungen der Kunden in jeder Interaktion
• Schnelle Reaktion über verschiedene Kanäle: Reagiere prompt auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch
• Unterstützung bei der Auswahl des perfekten E-Bikes: Hilf Kunden dabei, das für sie am besten geeignete E-Bike auszuwählen, basierend auf ihren Bedürfnissen, Vorlieben und Budget
• Gib genaue und detaillierte Informationen zu verfügbaren E-Bike-Modellen, Funktionen und Spezifikationen
• After-Sales-Service: Gib Kunden regelmäßig Updates zum Status der Lieferung ihres E-Bikes
• Bearbeite Garantiefälle effizient und koordiniere mit relevanten Abteilungen, um Probleme schnell zu lösen
• Unterstütze Kunden bei allen Anfragen oder Bedenken nach dem Kauf und gewährleiste eine reibungslose After-Sales-Erfahrung
• Adresse jegliche Probleme oder Diskrepanzen nach der Lieferung, wie fehlende Teile oder Schäden, und koordiniere entsprechende Lösungen
• Verbesserung von Support- und Betriebsprozessen: Identifiziere proaktiv Bereiche zur Verbesserung der Kundenbetreuung und der Betriebsprozesse
• Arbeite mit dem Team zusammen, um innovative Lösungen zur Verbesserung der Kundenerfahrung zu entwickeln und umzusetzen
• Teile Feedback und Vorschläge zur Optimierung von Arbeitsabläufen, Verbesserung von Kommunikationskanälen und Optimierung von Kundenserviceverfahren
• Trage zur Entwicklung von Schulungsmaterialien und Ressourcen bei, um die Fähigkeiten und Kenntnisse des Kundenservice-Teams zu verbessern

German Speaking Customer Care – Bike Expert

• The successful candidate will take ownership of our strategic partnerships across leasing providers, OEMs and major retail groups which will drive the largest share of the organisations supply of bike inventory.
• Working on the clear goal of securing high quality and predictable inflows of inventory through securing agreements with major industry players, the successful candidate will spend 65% of their time further developing existing relationships, with the remainder of their time focused on building new relationships.
• In a two-direction role of both sales and purchasing, this role will directly drive the acquisition of quality, predictable and high-volume stock, whilst simultaneously identifying sales opportunities.
• You will work with sophisticated partners who expect senior level engagement, clear business cases, and fast, professional processes.
• Strengthening and expanding the businesses strategic B2B partnerships across DACH.
• Managing a large portfolio of key retail chains and OEM’s, taking ownership of and growing strategic partnerships, building trust based relationships and becoming the key contact for all commercial topics.
• Collaborating closely with operations, product, pricing, logistics and leadership teams to translate partnerships into scalable inventory growth for the business.
• Leading complex commercial negotiations to form framework agreements, securing favourable purchasing conditions and ensuring alignment across volumes, pricing and service levels.
• Taking ownership of senior stakeholder relationships to drive recurring volumes, expand to additional locations and ensure partners view you and the business as their primary resale channel.
• Using data to lead decisions. You will be comfortable working with forecasts, ROI cases and KPI’s to prioritise and manage performance.
• Identifying new commercial levers such as joint campaigns and affiliate models, to unlock additional stock volume.
• Enabling a strong partner experience with smooth onboarding, reliable collection of inventory and an exceptional level of customer service.