Upway

Account Manager

• The successful candidate will take ownership of our strategic partnerships across leasing providers, OEMs and major retail groups which will drive the largest share of the organisations supply of bike inventory.
• Working on the clear goal of securing high quality and predictable inflows of inventory through securing agreements with major industry players, the successful candidate will spend 65% of their time further developing existing relationships, with the remainder of their time focused on building new relationships.
• In a two-direction role of both sales and purchasing, this role will directly drive the acquisition of quality, predictable and high-volume stock, whilst simultaneously identifying sales opportunities.
• You will work with sophisticated partners who expect senior level engagement, clear business cases, and fast, professional processes.
• Strengthening and expanding the businesses strategic B2B partnerships across DACH.
• Managing a large portfolio of key retail chains and OEM’s, taking ownership of and growing strategic partnerships, building trust based relationships and becoming the key contact for all commercial topics.
• Collaborating closely with operations, product, pricing, logistics and leadership teams to translate partnerships into scalable inventory growth for the business.
• Leading complex commercial negotiations to form framework agreements, securing favourable purchasing conditions and ensuring alignment across volumes, pricing and service levels.
• Taking ownership of senior stakeholder relationships to drive recurring volumes, expand to additional locations and ensure partners view you and the business as their primary resale channel.
• Using data to lead decisions. You will be comfortable working with forecasts, ROI cases and KPI’s to prioritise and manage performance.
• Identifying new commercial levers such as joint campaigns and affiliate models, to unlock additional stock volume.
• Enabling a strong partner experience with smooth onboarding, reliable collection of inventory and an exceptional level of customer service.

Enterprise Partnerships Manager

Sales

• Lead the B2B sourcing team: Build, coach, and lead a high-performing B2B sourcing team.
• Define the B2B sourcing strategy: Develop a comprehensive B2B strategy for the France & Southern Europe markets covering bike shop portfolio management, partner tiering and allocation, field cadence, and more.
• Own and optimize team performance: Monitor and improve key KPIs such as bikes sourced, portfolio growth, and activity rate.
• Deploy new services: As we introduce new partner collaborations (pickup, drop-off, maintenance), lead on-the-ground deployment and co-design partner communications (newsletters, point-of-sale materials, etc.).
• Improve sales operations: Design and implement scalable sales processes, CRM workflows, and operational frameworks.

Sales Lead – France, Southern Europe

Customer Support

• Je bent de stem en oren van Upway: je helpt klanten op weg, beantwoordt hun vragen en zoekt samen naar de beste oplossing. Daarbij denk je niet alleen mee met de klant, maar ook met ons team: hoe kunnen we processen slimmer, sneller en beter maken?****Wat je zoal doet:**Klanten te woord staan via mail, telefoon en chat – vriendelijk en professioneel****Problemen en vragen analyseren en oplossen, eventueel samen met onze logistieke en operationele teams****Actief bijdragen aan een uitstekende klantbeleving, elk contactmoment weer****Administratieve opvolging van bestellingen en dossiers****Meedenken over verbeteringen en automatiseringen in onze interne werking****Afstemmen met leveranciers en partners om onze dienstverlening te versterken

Customer Support Specialist

Business Development Rep

• Prospect, Close, and Onboard New Retail Partners: Identify, approach and onboard independent bike shops and regional chains in your territory. Your objective is to convert cold prospects into active partners who use Upway’s trade-in tool daily.
• Unlock ‘Fleet’ Opportunities: Map the B2B, rental and leasing ecosystem. Negotiate ad-hoc bulk B2B deals to secure high-quality stock for our UpCenter.
• Build Long-Term Trust: The bike industry is relationship-driven. Be an available and reliable partner, equally comfortable discussing technical specifications with a mechanic and negotiating contracts with a business owner.
• Deploy Additional Services: Leverage your network of trusted partners to support the rollout of new services as we scale the trade-in platform into a full B2B ecosystem (including pickup, drop-off, maintenance, B2B sales, etc.).

Business Development Manager, France

• Hunt, close and onboard new retail partners: identify, prospect and onboard independent bike shops and regional chains across your territory. Your goal is to convert cold prospects into active partners who use Upway’s trade-in tool on a daily basis.
• Unlock 'fleet' opportunities: map the B2B, rental and leasing ecosystem and negotiate ad‑hoc bulk B2B deals to secure high‑quality stock for our UpCenter.
• Build long‑term trust: the bike industry is built on relationships. Be an available and reliable partner, as comfortable discussing technical specifications with a mechanic as negotiating contracts with a business owner.
• Deploy additional services: leverage your network of trusted partners to support rollout of new services as we evolve the trade‑in platform into a full B2B ecosystem (including pickup, drop‑off, maintenance, B2B sales, etc.).

Business Development Manager – France

• Hunt, Close and Onboard New Retail Partners: Identify, prospect and onboard independent bike shops and regional chains in your territory. Your goal is to turn cold prospects into active partners who use Upway’s trade-in tool daily.
• Unlock 'Fleet' Opportunities: Map out the B2B, Rental and Leasing ecosystem. Negotiate the best ad-hoc bulk B2B deals to secure high-quality stock for our UpCenter.
• Build Long-Term Trust: The bike industry is built on relationships. You will need to be an available and reliable stakeholder, and just as comfortable talking technical specs with a mechanic as you are negotiating contracts with a business owner.
• Deploy Additional Services: Leverage your network of existing trusted partners to support the deployment of new services as we turn the trade-in platform into a fully-fledged B2B ecosystem (including pickup, dropoff, maintenance, B2B sales…)

Marketing

• Develop and implement a comprehensive marketing strategy tailored to the FRSE region, addressing each stage from awareness to conversion
• Plan, manage, and scale campaigns across SEA, SEO, Affiliate, Paid Social, Email, Influencer Marketing, PR, OOH, and other relevant channels.
• Define and continuously refine Upway’s brand positioning in FRSE to establish it as the go-to destination for refurbished e-bikes.
• Track, analyze, and optimize key growth metrics including CAC, CPS, and ROI to ensure sustainable business growth.
• Work closely with global performance and product teams, as well as local operations and logistics, to align marketing with overall business objectives
• Build, mentor, and lead a high-performing local marketing team.
• Continuously test and evaluate new formats, partnerships, and creative concepts to drive growth and engagement.

Enterprise Partnerships Manager

Sales Lead – France, Southern Europe

Customer Support Specialist

Business Development Manager, France

Business Development Manager – France

Business Development Manager, France

Marketing Lead – France & Southern Europe