Customer Care
Corporate Traffic Logistics
Job Level
Mid-LevelSenior
About the role
- Maintain and update production schedules in Smartsheet to align with project deadlines and site requirements.
- Coordinate and confirm deliveries with sister companies and vendors in line with project and production schedules.
- Monitor site progress and flag delays, bottlenecks, or resourcing issues across multiple job sites.
- Support production forecasting by tracking demand and aligning resources with future project needs.
- Review material inventory status weekly and coordinate with procurement on shortages, orders, or backorders.
- Develop RFPs for material purchases and assist with tender analysis.
- Act as a liaison between departments to ensure consistent information flow and maintain project documentation.
- Set up and maintain design and project folders from quote stage through to project completion.
- Attend production meetings, provide schedule updates and distribute relevant documents.
- Manage customer portals to track job starts, project information, and warranty requests; coordinate with accounting and logistics for issue resolution.
Requirements
- Previous experience in a coordination, scheduling, or project administration role is required.
- Post-secondary education in a related field is an asset.
- Proficiency with Advanced Microsoft 365 (Excel, Word, Outlook).
- Experience with Smartsheet or other scheduling software is a strong asset.
- Familiarity with customer portals and project management tools.
- Excellent organizational skills with strong attention to detail.
- Strong communication and interpersonal abilities; capable of working across teams and with external partners.
- Ability to manage multiple priorities, work under pressure, and meet deadlines.
- Problem-solving skills with a proactive, solution-focused mindset.
- Must be available for on-site work at the Balzac facility Monday to Friday.
