Outsourced Services Consultant
CNA Insurance
Customer Care
Corporate Traffic Logistics
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor and track all active shipments to ensure on-time delivery and accurate status updates (typically 1pm to 10pm WFH after training).
- Booking/Posting next day freight and any recoveries needed.
- Ensuring to keep up with Customer distro communications.
- Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
- Proactively identify and resolve any issues or delays in transit, escalating as needed.
- Update internal systems with accurate, real-time shipment details and status changes for our customers.
- Communicate professionally with customers to provide timely updates and solutions.
- Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
- Maintain accurate records of all communication, updates, and issue resolutions.
- Ensure compliance with company policies, safety standards, and customer requirements.
Requirements
- Previous experience in transportation, logistics, or freight brokerage is a plus, but we will train you regardless.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to work independently and make quick decisions in a demanding environment.
- Requires perfect attendance due to great dependence on this role.
- Ability to learn industry-specific software.
- Able to work after-hours and adapt to changing priorities.
