Upland Software

SDET

• Design, develop, and maintain automated UI and end-to-end tests using Playwright
• Write reliable, maintainable test code using JavaScript or TypeScript
• Perform API testing using Playwright and validate backend responses
• Leverage AI-driven tools and Model Context Protocol (MCP) to accelerate test creation, improve coverage, and analyze test results efficiently
• Design and maintain test frameworks
• Write and execute automated test scripts based on acceptance criteria
• Integrate UI automation into CI/CD pipelines
• Analyze failures and debug flaky tests
• Create and manage test data and environments
• Report defects with clear reproduction steps and evidence
• Track automation coverage and quality metrics
• Collaborate with developers and product/QA to shift-left
• Ensure accessibility and UI quality checks where applicable

QA Automation Engineer II

Solutions Engineer

• Provide 3rd line escalation support and solutions to complex technical issues.
• Develop, test, and maintain bespoke custom scripts to address customer requirements.
• Identify, troubleshoot, and resolve technical issues related to platform infrastructure and performance.
• Document processes, solutions, and best practices to support team knowledge sharing.
• Stay informed about industry trends and emerging technologies to enhance service offerings.
• Collaborate with cross functional teams, including Support and Development, to implement solutions.

Technical Solutions Engineer

Database Administrator

• Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS and EC2 instances.
• Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.
• Oversee DocumentDB and DynamoDB clusters for high availability and scalability
• Implement backup, recovery, and disaster recovery strategies
• Ensure PCI DSS compliance and secure encryption of data at rest and in transit
• Partner with Development and CloudOps teams to deliver resilient, high-performance database solutions
• Maintain and optimize Amazon RDS (MySQL 8.0.x), DocumentDB, and DynamoDB environments
• Monitor and tune database performance, capacity, and replication
• Manage cross-region read replicas, multi-AZ deployments, and failover procedures
• Implement and verify automated backup and recovery systems
• Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications
• Conduct DR (Disaster Recovery) testing and maintain failover documentation
• Identify cost optimization opportunities for storage, backups, and data transfer
• Coordinate database alerting, escalation, and response across global teams

Senior Database Administrator

Product Marketing

• Own the product marketing and GTM strategy for BA Insight; drive how we position, message, and take our enterprise search and AI capabilities to market.
• Translate complex technical concepts into clear, compelling use cases and stories for technical buyers, business stakeholders, and end users.
• Stay on top of market trends, competitive intel, and customer feedback; use insights to influence roadmap, drive thought leadership content, and help keep the broader BA Insight team educated on relevant trends.
• Enable Sales and GTM teams with the messaging, content, and tools they need to drive adoption of new features and represent BA Insight in the market for new deals.
• Establish a strong point of view on where BA Insight should play and how we win, shaping our narrative and differentiation in the market.
• Partner closely with Product and Engineering to deeply understand the roadmap, influence priorities, and bring new capabilities to market.
• Define and evolve our narrative, value propositions, and differentiation across enterprise search, AI-powered retrieval, and agentic workflows.

Senior Product Marketing Manager

Account Executive

• Drive net new sales and growth for Upland’s cloud fax service, InterFAX, while selling to IT, Product, and Operations executives across nearly all industries, but primarily Healthcare.
• Manage sales through forecasting, account resource allocation, and account strategy
• Develop solution proposals encompassing all aspects of our service offering
• Drive the presentation and sales of a value proposition
• Negotiate pricing and contractual agreement to close the sale
• Deep understanding of enterprise sales with the ability to communicate the Upland business value to prospects
• Work hand-in-hand with our marketing and service leads to drive lead generation and execution strategies that deliver results
• Accurately and regularly forecast sales activity and opportunity management in salesforce.com

QA Automation Engineer II

Technical Solutions Engineer

Senior Database Administrator

Senior Database Administrator

Senior Product Marketing Manager

Senior Account Executive