Upland Software

Full-stack Engineer

• Develop new features using multiple technologies across both front and back end
• Troubleshoot and diagnose issues with your code and production environments
• Collaborate with team members to establish objectives and design more cohesive code
• Mentor and coach team members on software design and code quality
• Own the development of a feature from start to finish
• Balance technical debt vs feature development
• Be an active participant in peer reviews of code

Senior Software Engineer

Project Manager

• Manage a small team of technical consultants
• Ensure your team has all they need to deliver successful projects
• Complete weekly timesheets and approve weekly timesheets for your team
• Monitor performance of team members and provide timely feedback and development assistance

Support Engineer

• Technical Support of Upland products
• Interact with customers via phone/email to provide effective service and support
• Report product or solution problems to engineering and follow-up on resolution
• Execute installations and upgrades
• Identify areas for improvement and make constructive suggestions for change
• Continually seek opportunities to increase client satisfaction and deepen client relationships
• Ensure customer satisfaction through reporting, follow-up and appropriate problem closure

Support Analyst

SDET

• Own end-to-end test automation across SOAP and REST APIs and web UI
• Design and implement robust test suites using Playwright and SoapUI
• Integrate automated tests into CI/CD pipelines
• Leverage AI tools to accelerate test design
• Triages and resolves automation failures quickly
• Establish quality signals and dashboards
• Champion best practices for test design patterns
• Collaborate tightly with developers, QA, DevOps, and Support

QA Automation Engineer

Account Executive

• Move into full‑cycle sales
• Own deals from sourcing through close, with coaching and support.
• Run discovery calls to understand customer challenges and goals.
• Build clear, simple business cases that show value and ROI.
• Present solutions to managers and executives in a confident, easy‑to‑understand way.
• Support pricing discussions and multi‑year SaaS agreements.
• Identify and develop new opportunities within assigned accounts and territories in a series of highly targeted sprints.
• Progress deals through a structured sales process.
• Maintain accurate pipeline, forecasts, and notes in CRM.
• Learn and apply enterprise qualification frameworks (e.g., MEDDICC / MEDDPICC).

Marketing

• Execute gotomarket and demand generation initiatives aligned to defined audiences and sales priorities
• Translate product capabilities into clear, valuedriven messaging that supports buyer education and sales conversations
• Create highquality content across core channels, including: Website and landing pages, Email and nurture campaigns, Onepagers, presentations, and sales enablement assets, Social and paid campaign copy
• Design lightweight assets independently using Canva or similar tools
• Own marketing deliverables end-to-end, from brief to launch, ensuring timely execution and stakeholder alignment
• Partner closely with sales and product teams to align priorities, validate messaging, and support active opportunities
• Use AI powered tools to increase efficiency across content creation, campaign execution, and performance analysis, while applying strong judgment and brand standards
• Track campaign performance and apply learnings to improve future execution
• Support webinars, virtual events, and outbound campaigns as needed
• Communicate progress, risks, and next steps proactively in a remote, cross functional environment

Marketing Manager

• Design, develop, and maintain automated UI and end-to-end tests using Playwright
• Write reliable, maintainable test code using JavaScript or TypeScript
• Perform API testing using Playwright and validate backend responses
• Leverage AI-driven tools and Model Context Protocol (MCP) to accelerate test creation, improve coverage, and analyze test results efficiently
• Design and maintain test frameworks
• Write and execute automated test scripts based on acceptance criteria
• Integrate UI automation into CI/CD pipelines
• Analyze failures and debug flaky tests
• Create and manage test data and environments
• Report defects with clear reproduction steps and evidence
• Track automation coverage and quality metrics
• Collaborate with developers and product/QA to shift-left
• Ensure accessibility and UI quality checks where applicable

Senior Software Engineer

Project Manager

Support Analyst

QA Automation Engineer

Account Executive

Marketing Manager

Account Executive

QA Automation Engineer II