Upland Software

Product Manager

• Collaborate with Product Management to translate roadmap initiatives, customer requirements, and business objectives into clear epics, user stories, acceptance criteria, and supporting documentation.
• Own and maintain the product backlog, ensuring priorities are aligned to customer value, business objectives, technical feasibility, and roadmap commitments.
• Lead backlog refinement, sprint planning, and other agile ceremonies to ensure development teams have a clear understanding of priorities, scope, and expected outcomes.
• Work closely with Engineering and QA teams to clarify requirements, answer questions, and remove ambiguity throughout the development lifecycle.
• Collaborate with teams responsible for integrations, connectors, and core platform capabilities to understand dependencies, assess impact, and ensure successful delivery of cross-functional initiatives.
• Define clear acceptance criteria and validate delivered functionality against agreed requirements and expected outcomes.
• Collaborate with key teams to understand customer feedback, production issues, and implementation challenges, ensuring they are appropriately prioritized.
• Balance roadmap initiatives, customer commitments, technical debt, and defects when making prioritization recommendations.
• Proactively identify, communicate, and escalate delivery risks, scope changes, dependencies, and blockers before they impact delivery commitments.
• Ensure backlog priorities, requirements, delivery progress, and key decisions remain visible and clearly understood by stakeholders.
• Investigate complex product, technical, and customer challenges, working across teams to identify practical and scalable solutions.
• Maintain clear documentation and traceability of requirements, decisions, and scope changes throughout the product development lifecycle.
• Coordinate effectively across Product Management, Engineering, QA, Support, Services, and Customer Success teams to ensure successful delivery of roadmap commitments.
• Challenge assumptions, identify gaps, and continuously seek opportunities to improve both product outcomes and delivery effectiveness.

Product Owner

Marketing

• Outline and execute go ‑ to ‑ market and demand generation initiatives aligned to defined audiences and sales priorities
• Develop vertical-specific marketing plans for priority industries, including target accounts, buyer personas, market trends, key pain points, value propositions, and campaign themes
• Partner with Sales, and Product Management to translate industry needs into clear vertical messaging, positioning, proof points, and sales plays
• Create industry-specific content and enablement assets, such as vertical landing pages, email sequences, one-pagers, talk tracks, pitch slides, webinar themes, and customer stories
• Use customer insights, win/loss feedback, competitive research, and campaign performance data to refine vertical programs and improve relevance with target buyers
• Translate product capabilities into clear, value ‑ driven messaging that supports buyer education and sales conversations
• Create high ‑ quality content across core channels, including: Website and landing pages, Email and nurture campaigns, One ‑ pagers, presentations, and sales enablement assets, Social and paid campaign copy
• Design lightweight assets independently using Canva or similar tools
• Own marketing deliverables end-to-end, from brief to launch, ensuring timely execution and stakeholder alignment
• Partner closely with sales and product teams to align priorities, validate messaging, and support active opportunities
• Use AI powered tools to increase efficiency across content creation, campaign execution, and performance analysis, while applying strong judgment and brand standards
• Track campaign performance and apply learnings to improve future execution
• Support webinars, virtual events, and outbound campaigns as needed
• Communicate progress, risks, and next steps proactively in a remote, cross functional environment

Marketing Manager

SDET

• Design, develop, and maintain scalable, reliable, and reusable automation test frameworks.
• Develop automated UI and API test suites using Playwright and Selenium to ensure comprehensive test coverage.
• Design, execute, and maintain performance test suites to validate application scalability, stability, and reliability under varying workloads.
• Analyze performance test results, identify bottlenecks, and collaborate with development teams to drive performance improvements.
• Develop and maintain performance test scripts using JMeter, BlazeMeter, and k6, and monitor performance metrics using Grafana.
• Participate actively in backlog refinement, sprint planning, and design discussions to define effective testing strategies early in the development lifecycle.
• Validate new features, enhancements, and defect fixes prior to release.
• Perform API testing using tools such as Postman and validate backend functionality.
• Execute database validations using SQL against relational databases.
• Collaborate closely with Software Engineers, Product Managers, DevOps, and fellow QA Engineers to ensure product quality throughout the software development lifecycle.
• Contribute to continuous improvement initiatives by promoting automation best practices, quality engineering principles, and test optimization techniques.
• Utilize AI-assisted engineering tools (such as GitHub Copilot or equivalent) to accelerate test development, optimize automation assets, and improve engineering productivity.

QA Automation Engineer II

Full-stack Engineer

• Develop, Review, test and maintain application code
• Collaborate with other developers and product to fulfil objectives
• Troubleshoot and diagnose issues
• Take lead on tasks as needed
• Jump in and help the team deliver features when it is required

Software Engineer II

Customer Success Manager

• Own, drive, and manage the end-to-end customer relationship, ensuring customer satisfaction, renewal, and expansion.
• Build and maintain strong, long-term relationships with customers by understanding their needs and aligning our solutions to meet their goals.
• Identify any potential risks associated to customer health and retention and communicate through regular pulse updates.
• Attend on-site customer meetings and relevant industry events
• Serve as the voice of the customer, providing feedback to internal teams to improve products, services, and processes.
• Monitor customer health metrics and reach out proactively to ensure customers stay engaged and successful.
• Collaborate with support and technical teams to address and resolve customer issues promptly.
• Support in renewal conversations, forecasting and communicating clear next steps to secure timely contract renewals.
• Identify new opportunities for growth and expansion.
• Assist with various special projects to support the Customer Success organization.

Product Owner

Marketing Manager

QA Automation Engineer II

Software Engineer II

Customer Success Manager – Gestionnaire du succès client