Customer Success Manager – Gestionnaire du succès client

Upland Software

Entry-level Customer Success Manager at Upland Software helping clients maximize success with SaaS solutions. Building relationships and managing customer satisfaction, renewals, and growth.

Posted 5/31/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$65,000 - CA$75,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer relationship managementcustomer health metricscontract renewalsproblem-solving

Soft Skills

communication skillsorganizational skillstime managementcustomer orientedinnovativeassertive

Tools & Technologies

SalesforceCRM systems

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

customer satisfactioncustomer retentioncustomer successclient-facing rolessoftware companies

About the role

Key responsibilities & impact

Own, drive, and manage the end-to-end customer relationship, ensuring customer satisfaction, renewal, and expansion.
Build and maintain strong, long-term relationships with customers by understanding their needs and aligning our solutions to meet their goals.
Identify any potential risks associated to customer health and retention and communicate through regular pulse updates.
Attend on-site customer meetings and relevant industry events
Serve as the voice of the customer, providing feedback to internal teams to improve products, services, and processes.
Monitor customer health metrics and reach out proactively to ensure customers stay engaged and successful.
Collaborate with support and technical teams to address and resolve customer issues promptly.
Support in renewal conversations, forecasting and communicating clear next steps to secure timely contract renewals.
Identify new opportunities for growth and expansion.
Assist with various special projects to support the Customer Success organization.

Requirements

What you’ll need

Bachelor’s degree or equivalent
2+ years in client-facing roles for software companies, or other relevant work experience
Excellent written and oral communication skills with a wide range of audiences
Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
Strong organizational and time management skills and the ability to manage multiple customers and projects simultaneously
Experience with Salesforce or other CRM systems
Customer oriented attitude and problem-solving aptitude.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options