Manager, Operational Excellence
Upgrade, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Tech Stack
About the role
- Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
- Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation
- Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
- Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
- Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration
- Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency
- Utilize your excellent organizational and time management skills to ensure projects remain on schedule
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or a related field
- Certified in project management excellence preferred. Project Management Professional (PMP), Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE), Certified Operations Manager (COM), Certified Business Operations Professional (CBOP)
- 5-8 years experience in an operational (OpEx) role within a travel, technology, or banking company. Cruise industry experience preferred
- Collaborative; able to build trusting relationships and deliver projects on time
- Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
- Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
- Ability to pivot to changing priorities from leadership team or from partners based on business needs
Benefits
- Competitive salary and stock option plan
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Competitive 401(k) program
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data synthesisperformance metrics analysiscredit metrics analysisproject managementoperational excellencebusiness process optimizationautomationartificial intelligence
Soft Skills
collaborationorganizational skillstime managementrelationship buildingproblem-solvingself-motivationadaptability
Certifications
Project Management Professional (PMP)Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE)Certified Operations Manager (COM)Certified Business Operations Professional (CBOP)