Upgrade, Inc.

Operations

• Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
• Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation
• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
• Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration
• Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule

Manager, Operational Excellence