Upgrade, Inc.

Engineer

• Build a resilient, secure, and efficient cloud based observability platform.
• Monitor and troubleshoot platform issues, including finding solutions to reduce known issues.
• Build and scale the observability infrastructure to meet rapidly increasing demand.
• Develop and improve operational practices and procedures.
• Sample projects: • Improve database monitoring: develop custom prometheus exporters in Go for use cases that go beyond what is possible with SQL exporter. Create Grafana dashboards and alerts for these new metrics.
• MCP servers for observability: deploy MCP server to integrate our observability stack with our LLM tools.
• Our Tech Stack: Monitoring: VictoriaMetrics, Grafana, Prometheus, OpenTelemetry, Honeycomb, Sumologic.
• Infrastructure as code: Terraform.
• CD: GitOps, ArgoCD, ArgoRollouts.
• CI: Tekton.
• Scripting: Bash.
• Programming: Golang (preferred).
• AWS: EKS, Cloudwatch, S3, DynamodDB, RDS, SNS, SQS, Lambda.

Principal Infrastructure Performance Engineer

Risk

• Upgrade’s Model Risk Management team plays a critical role in ensuring the integrity and reliability of the machine learning/statistical models used across the company.
• As a part of Upgrade’s risk function, we provide effective and independent challenges to assess, validate, and mitigate risks related to model development and usage, ensuring they align with regulatory standards and best practices.
• As a Model Risk Senior Analyst, you will be integral in identifying model risks and strengthening model robustness and performance.
• Review and validate statistical/machine learning models for various business areas, including Credit Risk, Fraud, Marketing, and Operations.
• Review and challenge model methodology, data process, outcome analysis to identify gaps and improve on model performance.
• Actively research new tools and techniques available for model development and validation.
• Collaborate with various teams across Upgrade in model validation process: Decision Science, Credit Risk, etc.

Principal Infrastructure Performance Engineer

Senior Model Risk Analyst