Upgrade, Inc.

Manager

• Identify and pursue new customer relationships by networking, conducting market research, and targeted outreach
• Act as a consultant and customer service provider for existing dealership clients while also facilitating relationships between our dealership and clients, and credit and funding teams
• Build and foster strong relationships with various key stakeholders to ensure the business is profitable and efficient
• Continuously improve your territory by driving efficiency and profitability from your dealer base

Dealer Development Manager

Software Engineer

• Execute functional and performance tests by creating on-demand ephemeral environments to deploy microservices with different versions and configurations, and customize database content
• Develop automated tests alongside feature development using our functional and performance test frameworks
• Customize, configure, and fix services, and deploy infrastructure and code changes through to production
• Analyze log files and troubleshoot production issues by automating them and reproducing them in a non-production environment
• Plan, design, and implement strategies and solutions for feature validation and test automation

Senior QA Automation Developer

Full-stack Engineer

• Help build and drive the roadmap for the IAM team.
• Implement new IAM related features: Both as a platform developer and for customer facing products.
• Act as a Subject Matter Expert on Authentication and Authorization.

Senior Software Developer

• Contribute to defining and implementing the IAM team's roadmap.
• Develop new IAM-related features for both the internal platform and user-facing products.
• Serve as a technical subject matter expert (SME) on authentication and authorization topics.

Software Developer – Senior

IT Support

• Assist Audit Support leader with documenting, tracking, and reporting of audit and due diligence requests performed on Upgrade
• Partner with internal stakeholders to coordinate the gathering of required documentation for audits, ensure completeness of responses and/or reliability of data
• Communicate with internal senior leadership and external investors, vendors, and bank partners related to achieving deadlines on requests
• Proactively follow up with stakeholders to ensure timely adherence to all deadlines
• Fulfill requests from internal stakeholders, vendors, and partners for information and documents that relate to Upgrade’s risk management activities
• Assist with a variety of activities related to Audit Support including; calendar management, audit tracking, document gathering, and response quality review
• Help maintain our centralized library for audit response materials and standardized responses across the organization
• Assist with data integrity checks on audit-related systems and logs to ensure the accuracy of reported information
• Develop deep working knowledge and proficiency across an array of internal systems, and platforms in order to effectively gather and validate data/documentation

Audit Support Analyst

• Concevoir et développer des applications complexes en Java et Spring Boot, et mettre à l’échelle des microservices
• Développer des logiciels applicatifs complexes en utilisant des outils modernes d’intégration continue tels que JIRA, Git et Jenkins
• Maintenir les bonnes pratiques en matière de qualité du code, y compris la couverture des tests et le déploiement
• Supporter un cadre et une architecture de tests robustes, y compris l’intégration avec des solutions tierces
• Contribuer à la documentation du système et participer au dépannage et à la résolution de problèmes

Développeur Logiciel Principal

Backend Engineer

• As a subject matter expert of the platform, you will work closely with multiple stakeholders to help shape its direction and implement new features.
• You will be responsible for all technical aspects of the system, including:
• Design and develop complex applications using Java and Spring Boot and scale micro-services.
• Build complex application software using modern continuous integration tools like JIRA/Git/Jenkins.
• Maintain best practices for code hygiene and health, including test coverage and deployment.
• Support a robust test framework and architecture, including integration with third parties.
• Contribute to documentation of the system and help with trouble-shooting and problem solving.

Principal Software Developer – Backend

Analyst

• Issue loans in the investor tool across all Upgrade products and manage collateral needs to ensure compliance
• Perform daily cash and movement reconciliations, proactively identifying and resolving discrepancies
• Act as a central point of contact for cross-functional teams, addressing treasury-related inquiries
• Assist with the setup, maintenance, and improvement of wire distribution instructions and related processes
• Ensure adherence to company policies, internal controls, and regulatory requirements
• Support month-end close processes, management reporting, and the preparation of reports for investors, senior management, and auditors
• Identify key issues and collaborate with senior team members to develop resolution strategies
• Contribute to the development and refinement of standard operating procedures and best practices
• Hands-on treasury role with direct exposure to all aspects of client and investor cash management
• Support the setup of investor reporting templates

Treasury Analyst, Cash Management

Engineer

• Build a resilient, secure, and efficient cloud based observability platform.
• Monitor and troubleshoot platform issues, including finding solutions to reduce known issues.
• Build and scale the observability infrastructure to meet rapidly increasing demand.
• Develop and improve operational practices and procedures.
• Sample projects: • Improve database monitoring: develop custom prometheus exporters in Go for use cases that go beyond what is possible with SQL exporter. Create Grafana dashboards and alerts for these new metrics.
• MCP servers for observability: deploy MCP server to integrate our observability stack with our LLM tools.
• Our Tech Stack: Monitoring: VictoriaMetrics, Grafana, Prometheus, OpenTelemetry, Honeycomb, Sumologic.
• Infrastructure as code: Terraform.
• CD: GitOps, ArgoCD, ArgoRollouts.
• CI: Tekton.
• Scripting: Bash.
• Programming: Golang (preferred).
• AWS: EKS, Cloudwatch, S3, DynamodDB, RDS, SNS, SQS, Lambda.

Principal Infrastructure Performance Engineer

Risk

• Upgrade’s Model Risk Management team plays a critical role in ensuring the integrity and reliability of the machine learning/statistical models used across the company.
• As a part of Upgrade’s risk function, we provide effective and independent challenges to assess, validate, and mitigate risks related to model development and usage, ensuring they align with regulatory standards and best practices.
• As a Model Risk Senior Analyst, you will be integral in identifying model risks and strengthening model robustness and performance.
• Review and validate statistical/machine learning models for various business areas, including Credit Risk, Fraud, Marketing, and Operations.
• Review and challenge model methodology, data process, outcome analysis to identify gaps and improve on model performance.
• Actively research new tools and techniques available for model development and validation.
• Collaborate with various teams across Upgrade in model validation process: Decision Science, Credit Risk, etc.