Upgrade, Inc.

Sales Development Rep

• Build and manage a high-velocity prospecting engine across outbound channels (email, phone, LinkedIn, social) to generate qualified meetings.
• Identify, research, and prioritize high-potential accounts and buyer personas across e-commerce, payments, and retail decision-makers (e.g., VPs of eCommerce, CFOs, and Heads of Payments).
• Translate FlexPay’s BNPL value proposition into clear, compelling outreach that resonates with both technical and business stakeholders.
• Qualify inbound interest to surface pain points, assess fit, and convert into high-quality pipeline.
• Experiment with messaging, sequencing, and targeting to refine our early go-to-market motion.
• Collaborate closely with Sales, Marketing, and Partnerships to align on ICP, narratives, and campaign execution.
• Multi-thread into target accounts and nurture relationships with executives and key decision-makers.
• Maintain CRM excellence — track activity, manage pipeline hygiene, and deliver accurate activity and meeting forecasts.

Sales Development Representative

Operations

• Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
• Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation
• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
• Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration
• Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule

Sales Development Representative

Manager, Operational Excellence