Account Manager, Flex Pay

Upgrade, Inc.

Account Manager for Flex Pay managing day-to-day relationships with retail and e-commerce merchants. Supporting onboarding and driving account growth in a fast-paced fintech environment.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Manage day-to-day relationships with strategic retail and e-commerce merchant partners
Support merchant onboarding, implementation, and ongoing account growth initiatives
Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution
Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
Coordinate promotional campaigns, launches, and operational updates with partners
Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders
Track account activity and maintain organized reporting within CRM
Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams

Requirements

What you’ll need

8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
Strong communication and relationship-building skills
Experience using AI tools in day-to-day work to improve productivity and communication
Comfortable working cross-functionally with both business and technical teams
Tech savvy with the ability to collaborate effectively with implementation teams
Fast learner who can adapt quickly in a high-growth environment
Organized, proactive, and solutions-oriented
Positive attitude and strong team-player mentality

Benefits

Comp & perks

Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successclient solutionsrelationship managemente-commerce platformsdigital retail ecosystemsperformance reviewsreportingAI toolsimplementation

Soft Skills

communicationrelationship-buildingcollaborationproactivesolutions-orientedpositive attitudeteam-player mentalityadaptabilityorganizational skillsproblem resolution