UpdatePromise

Client Success- North Eastern US

UpdatePromise

full-time

Posted on:

Origin:  • 🇺🇸 United States • Missouri

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Salary

💰 $84,000 - $105,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the frontline advocate for dealership partners, ensuring they achieve maximum value from the UpdatePromise platform
  • Train and service new clients on the full suite of products and provide follow-up support after onboarding
  • Build and maintain meaningful industry relationships to retain clients and find potential new clients
  • Travel throughout the country to manage accounts and perform onsite training and support
  • Analyze client data and translate it into recommendations for training of service personnel
  • Coach dealership staff, conduct group trainings, and communicate with all levels of management including C-Level

Requirements

  • An Associates Degree OR Similar Experience
  • Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
  • Experience with work related travel
  • Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
  • A huge plus if you have worked within the Automotive Industry!
  • Excellent verbal and written communication skills; comfortable speaking with all levels of management, including C-Level
  • Comfortable coaching and training individuals in large groups
  • Self-motivated and able to work with little to no supervision
  • Intermediate experience with Microsoft Excel and Word
  • Quick learner used to a fast paced environment and able to adapt to changes
  • Excellent time management and task prioritization skills
  • Ability to troubleshoot problems and solve issues creatively