Account Manager

• Manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
• Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
• Own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
• Design solutions tailored to the unique communication needs of small and mid-sized businesses
• Take charge of customer retention initiatives, participate in strategic events and lead discussions to deepen relationships
• Collaborate with cross-functional teams to ensure customer success
• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

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