Remote

Account Manager, SMB

Remote

full-time

Posted on:

Origin:  • 🏈 Anywhere in North America

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Job Level

Mid-LevelSenior

About the role

  • Manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
  • Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
  • Own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
  • Design solutions tailored to the unique communication needs of small and mid-sized businesses
  • Take charge of customer retention initiatives, participate in strategic events and lead discussions to deepen relationships
  • Collaborate with cross-functional teams to ensure customer success
  • Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
  • Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
  • Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
  • Own the customer relationship and complete the cycle from sale to business completion
  • Remain in frequent contact with the customers and build strategic and partnership based customer relationships
  • Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
  • Work with other cross-functional teams to ensure customer success

Requirements

  • Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
  • Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
  • Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
  • Ability to create and execute sales motion and tactics to consistently grow revenue per account
  • Able to create, execute and adapt proactive client strategies to achieve goals
  • Confidently develop pipeline, forecast outcomes and provide accurate reporting data
  • Strong knowledge of sales processes
  • Ability to learn complex product solutions and eager to constantly develop new skills and competencies
  • Understanding of Remote’s services and its position in the industry
  • 5+ years of Account Management experience preferable, or related SaaS sales experience
  • Excellent verbal and written communication skills
  • Business fluency in English is essential
  • Highly self-motivated with ambitions to be in a closing role
  • Self-directed and able to work independently and as an active member of the team
  • Resilience and perseverance with a positive attitude
  • Able to perform under pressure
  • Strong business acumen
  • High level of integrity and work ethic
  • Efficient in multitasking, prioritization, and time management
  • Customer obsessed and clear desire to be in a customer facing role