University of Arkansas System

Counselor

• The Financial Counseling Specialist works with patients who have scheduled specific clinical services to promote financial clearance prior to the day of care.
• In addition to contacting payers and providers to secure authorizations as needed, this staff member provides information regarding hospital payment requirements, alternative financing & charity care programs during pre-service.
• This individual will relay relevant financial information in a clear and patient-friendly manner per UAMS’ customer service and price transparency initiatives.

Financial Counseling Specialist

Insurance

• Verifying insurance benefits
• Processing authorizations and pre-certifications
• Working appropriate registration and billing work queues
• Demonstrating competency in the job elements

Insurance Verification Specialist

Financial Planning and Analysis

• Help patients navigate the financial aspects of their healthcare
• Screen patients to determine potential Medicaid, UAMS Financial Assistance and/or other program eligibility
• Completion of applications with the patient and family
• Maintain knowledge of community agencies and resources to facilitate appropriate referrals and identification of payment sponsorship

Senior Financial Assistance Specialist

• Helping patients navigate the financial aspects of their healthcare by screening patients to determine potential Medicaid, UAMS Financial Assistance and/or other program eligibility and subsequent completion of applications with the patient and family
• Maintains knowledge of community agencies and resources to facilitate appropriate referrals and identification of payment sponsorship.

Translator

• Provides accurate, complete Spanish/English interpretation for patients, families, and healthcare providers through phone, video remote interpreting (VRI), and in-person interactions as needed.
• Facilitates clear communication regarding diagnoses, treatment plans, medications, procedures, discharge instructions, and informed consent.
• Translates written materials such as patient education documents, consent forms, discharge instructions, insurance forms, and clinic communications with linguistic and cultural accuracy.
• Ensures confidentiality and compliance with HIPAA, UAMS policies, and language-access standards during all patient interactions.
• Maintains professionalism, impartiality, and cultural competence while supporting equitable patient care for limited English proficiency (LEP) patients.
• Conveys meaning-for-meaning interpretation between providers and patients without omission or alteration.
• Identifies communication barriers and recommend solutions to improve patient understanding and workflow efficiency.
• Assists patients with appointment scheduling, clinic registration, and navigation of healthcare services in their preferred language.
• Utilizes medical terminology appropriately in both English and the target language during clinical encounters.
• Supports departmental operations through scheduling, documentation, reporting, interpreting logs, and participation in meetings or quality initiatives.
• Educates staff on interpreter-services best practices, cultural sensitivity, and language-access compliance requirements when applicable.
• Operates telehealth technology, video platforms, phones, and related interpreting equipment effectively in remote and clinical settings.
• Adheres to national standards for healthcare interpreting and maintain required interpreter certifications and continuing education.
• May perform other duties as assigned.

Clinical Interpreter

Pharmacist

• Under the direct supervision of the Department Business Administrator, coordinate the pharmacy’s financial assistance programs
• Demonstrate special skills, knowledge, and task completion not required by other pharmacy technicians
• Support operations ensuring patients receive the lowest out of pocket expense possible
• Research data, work with Outpatient clinic staff, connect patients with appropriate assistance
• Assist in applications, process prescriptions, communicate with billing, and follow up with patients
• Maintain and improve program workflows and expansion

Pharmacy Technician IV – Patient Assistance Coordinator

• Serve as the primary finance partner to assigned clinical service lines
• Maintain end-to-end understanding of revenue, expense, productivity, and margin drivers
• Lead monthly performance reviews focused on operational drivers and actionable insights
• Partner with clinical and administrative leaders on growth, access, and efficiency opportunities
• Ensure alignment between financial performance and clinical operations
• Ensure service line financials accurately reflect underlying operational activity
• Lead variance validation, corrections, and key components of month-end close
• Maintain integrity of cost centers, allocations, and reporting structures
• Partner with accounting to improve data quality, consistency, and transparency
• Serve as a resource on financial policies, controls, and compliance requirements
• Develop and maintain standard KPI and ratio frameworks, including: Revenue per wRVU / visit / case, Expense ratios (labor, supplies, total cost structure), Productivity and staffing metrics, Operating margin and contribution metrics
• Incorporate external benchmarking (e.g., MGMA, Vizient, Sg2) where applicable
• Translate benchmarking into clear performance gaps and prioritized actions
• Standardize KPI definitions across service lines for consistency and comparability
• Translate financial and operational data into clear, actionable recommendations
• Support decisions on staffing models, clinic capacity, access, and growth investments
• Communicate insights effectively to clinical and non-finance stakeholders
• Shift conversations from retrospective reporting to forward-looking decision-making
• Perform other duties as needed

Financial Counseling Specialist

Insurance Verification Specialist

Senior Financial Assistance Specialist

Senior Financial Assistance Specialist

Clinical Interpreter

Pharmacy Technician IV – Patient Assistance Coordinator

Financial Planning and Analysis Manager