United Tech

Customer Support

• Handle incoming requests via Zendesk (email and live chat), focusing on agent and streamer account issues and technical troubleshooting.
• Ensure fast and effective resolution of user requests to reduce response time and increase user satisfaction.
• Follow platform standards (SLA, tone of voice, policy guidelines).
• Escalate complex cases to L2 and other teams with complete context and structured information.
• Collaborate with Success, QA, Compliance, Moderation, and Technical teams.
• Properly document and transfer cases between shifts (especially critical for night operations).
• Collect and share user feedback to improve product and support processes.

Customer Support Specialist – Evening/Night Shifts

Frontend Engineer

• Develop and implement new product features using Vue 3, TypeScript, and modern frontend tooling
• Improve and refactor existing code to enhance scalability, maintainability, and performance
• Identify, investigate, and resolve complex technical issues and bugs
• Contribute to architectural decisions and propose technical improvements
• Integrate third-party services and APIs
• Participate in code reviews and maintain high code quality standards
• Collaborate closely with designers, backend developers, and product managers to ensure smooth feature delivery
• Take ownership of tasks and deliver them within sprint timelines

Senior Frontend Developer

Learning and Development

• Build and implement a scalable Learning & Development strategy from scratch
• Adapt and deliver workshops tailored to the specifics of different product platforms
• Ensure high participation and measurable impact of learning initiatives (NPS, behavior change, completion rate)
• Launch and develop an MVP Learning Hub (structure, content systematization, knowledge testing)
• Implement knowledge assessment models for onboarding and internal policies
• Introduce key learning analytics and prepare recommendations for scaling (MVP vs. LMS)
• Design and implement a structured English level assessment framework and track measurable progress
• Manage external training programs, vendors, and budgets
• Drive a culture of continuous learning, management excellence, and knowledge sharing

Learning and Development Specialist

QA Engineer

• Perform manual backend testing using API tools and databases
• Conduct smoke, sanity, and regression testing of mobile applications
• Create and maintain test documentation, including test cases, bug reports, and checklists
• Participate in SCRUM ceremonies and QA activities across all stages of the SDLC
• Execute and validate A/B tests in collaboration with product and analytics teams
• Investigate, analyze, and report bugs with clear and actionable details
• Own functional testing of new features, acting as a QA feature owner

Customer Support Specialist – Evening/Night Shifts

Senior Frontend Developer

Learning and Development Specialist

Manual QA Engineer, Android