United Tech

Customer Support

• Handle incoming requests in Zendesk, focusing on agent and streamer account issues and technical troubleshooting
• Own the first response and add full, structured context for any escalation
• Escalate complex cases to senior team members
• Follow platform standards including SLA, tone of voice, and policy guidelines
• Collaborate with the QA team by initiating investigations and delivering initial solutions to users prior to escalation
• Work closely with Compliance and Moderation to clarify and resolve inquiries related to moderation rules, policies, regulations, and account verification
• Collect and share user feedback to help enhance the product and support processes

Customer Support Specialist

Copywriter

• Create engaging copy for ad creatives across different channels
• Write compelling texts for landing pages that communicate clear value propositions
• Participate in A/B testing of headlines, offers, and content blocks to boost conversion rates
• Collaborate with designers and marketers to ensure consistency and impact across all creative materials

Customer Support Specialist

Creative Copywriter