Uniphore

Collections

• Own end-to-end collections execution across assigned customer portfolios to drive cash recovery and DSO improvement.
• Build and maintain advanced Excel automation (pivots, Power Query, macros/VBA) for cash reconciliation and AR reporting.
• Reconcile Workday AR subledger to cash receipts and support clean month-end AR close and tie-outs.
• Analyze AR aging, payment trends, and risk buckets; proactively flag collection risks and actions required.
• Partner with Sales, Customer Success, Billing, and Legal to resolve invoice issues and accelerate collections.
• Prepare weekly/monthly cash and collections dashboards with variance analysis vs forecast.
• Drive continuous process improvements across collections, cash application, and order-to-cash workflows.

Senior Manager, Collections & Cash Operations

Backend Engineer

• Design, develop, test, and maintain scalable backend and frontend components for enterprise-grade SaaS applications.
• Translate product and business requirements into clear technical designs and implementation plans.
• Contribute to system and API design, ensuring maintainability, performance, and scalability.
• Write high-quality, well-documented, and testable code following best practices.
• Participate in peer code reviews and provide constructive feedback.
• Collaborate effectively with cross-functional and multi-region teams to deliver features within agreed timelines.
• Support and improve existing systems through refactoring, optimization, and bug fixes.
• Follow Agile development practices and contribute to continuous improvement of engineering processes.

Senior Software Engineer – Java/Go, AI

Customer Success Manager

• Serve as a strategic advisor and growth partner to enterprise clients.
• Lead customer strategy by focusing on and following key facets of Customer Success Journey.
• Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate, and customer health score.
• Work with Product and platform teams to improve SaaS telemetry and gain real-time understanding of the pulse of the customer.
• Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
• Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
• Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
• Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
• Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
• Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
• Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.
• Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.
• Provide feedback to product teams to influence the roadmap based on client needs and industry trends.
• Champion the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.

Senior Manager, Collections & Cash Operations

Senior Software Engineer – Java/Go, AI

Senior Manager – Customer Success