Uniphore

Full-stack Engineer

• Own end-to-end delivery of AI-driven SaaS products—from concept to production and scale
• Build, lead, and develop a multi-layered engineering organization, including Directors and senior leaders
• Drive execution excellence, improving velocity, predictability, and quality across teams
• Partner with Product, Design, and Customer Success to define roadmaps aligned with customer and market needs
• Ensure strong engineering fundamentals across development, testing, release, and operations in a multi-cloud SaaS environment.
• Build and mentor a high-performing global engineering organization
• Hire and develop senior leaders, fostering a strong leadership bench
• Create a culture of innovation, accountability, and continuous learning
• Enable effective collaboration across Engineering, Product, and Data Science teams
• Partner with executive leadership to define long-term product and technology strategy
• Identify opportunities to leverage emerging AI technologies for competitive advantage
• Represent engineering in key business decisions and stakeholder engagements
• Balance near-term delivery priorities with long-term platform and AI investments

VP, Product Engineering

AI Research Scientist

• Design and implement AI systems capable of handling complex workflows
• Explore and apply various orchestration patterns and architectures
• Lead systematic experimentation across prompts, agents, model variants, and tool configurations
• Define and implement evaluation strategies for agentic systems
• Develop lightweight benchmarks, simulations, and offline/online evaluation loops
• Finetune and adapt small and medium-sized foundation models
• Own bounded, end-to-end AI workflows from problem framing through deployment
• Act as the subject matter expert in strategic domains within the team.

Senior Staff AI Scientist

Account Executive

• Own and grow our largest enterprise relationships
• You'll sell transformative AI solutions to Fortune 500 and Global 2000 executives, closing multi-million-dollar, multi-year deals through consultative, outcome-based selling
• Build and execute multi-year account strategies for strategic clients (TCV $1M–$30M+)
• Own the full sales cycle — from C-suite prospecting through negotiation and close
• Deliver $2M–$4M in new and expansion ARR annually
• Develop ROI-driven business cases that earn board-level sponsorship
• Orchestrate cross-functional teams (Solutions Engineering, Product, Legal, Services) as the “CEO of your territory”
• Maintain 3–5x pipeline coverage through executive networking and partnerships

Senior Strategic Client Executive, L.A.

• Build and execute multi-year account strategies for strategic clients (TCV $1M–$30M+)
• Own the full sales cycle — from C-suite prospecting through negotiation and close
• Deliver $2M–$4M in new and expansion ARR annually
• Develop ROI-driven business cases that earn board-level sponsorship
• Orchestrate cross-functional teams (Solutions Engineering, Product, Legal, Services) as the “CEO of your territory”
• Maintain 3–5x pipeline coverage through executive networking and partnerships

Senior Strategic Client Executive

Customer Success Manager

• The Director of AI Customer Success will serve as a strategic advisor to enterprise clients
• Lead customer strategy by following key facets of Customer Success Journey
• Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score
• Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer
• Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills
• Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization
• Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions
• Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives
• Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement
• Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews
• Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact
• Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies
• Provide feedback to product teams to influence the roadmap based on client needs and industry trends
• Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation

VP, Product Engineering

Senior Staff AI Scientist

Senior Strategic Client Executive, L.A.

Senior Strategic Client Executive

Director of Customer Success – AI

Senior Strategic Client Executive