Director of Customer Success – AI

Uniphore

Director of AI Customer Success advising enterprise clients on AI solutions and leading customer strategy at Uniphore. Focusing on AI implementation and driving business value.

Posted 7/21/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI Customer Success, focusing on strategic advisory roles, customer engagement, and driving measurable outcomes through AI solutions. Proven ability to manage complex client relationships and deliver tailored success plans that align with business objectives.

Highest-signal resume keywords

AI ConsultancyCustomer Success MetricsEnterprise Technology SolutionsCloud Platforms (AWS, Azure, GCP)Executive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Solution ArchitecturesSaaS SolutionsChange ManagementCustomer Health MetricsValue RealizationPerformance MetricsRetention StrategiesData-Driven SolutionsOnboarding Best PracticesROI Frameworks

Soft Skills

Client-CentricEmpatheticStrategic ThinkingOrganizational SkillsPresentation Skills

Tools & Technologies

OpenAITensorFlowHugging FaceAI ServicesSaaS Telemetry

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA or Advanced Degree Preferred

Industry Keywords

HealthcareFinancial ServicesManufacturingRetailDigital Transformation

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformTensorflow

About the role

Key responsibilities & impact

The Director of AI Customer Success will serve as a strategic advisor to enterprise clients
Lead customer strategy by following key facets of Customer Success Journey
Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score
Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer
Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills
Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization
Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions
Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives
Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement
Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews
Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact
Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies
Provide feedback to product teams to influence the roadmap based on client needs and industry trends
Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation

Requirements

What you’ll need

10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions
5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity
5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings
Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes
Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact
Proven track record of AI Consultancy and driving growth and adoption of SAAS solutions
Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption
Strong strategic thinking, executive communication, and client-facing presence
Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.)
Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks
Exceptional organizational, presentation, and communication skills, both verbal and written
Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred
Ability to travel at least 25% of the time

Benefits

Comp & perks

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement
pre-IPO stock options
benefits including medical, dental, vision, 401(k) with a match, and more
generous paid time off
paid holidays
paid day off for your birthday
other paid leave policies to support employees through all phases of life