UniCourt

Attorney

• Own the post-sale client relationship for a portfolio of enterprise accounts, including Am Law 200 firms and Fortune 500 legal departments.
• Lead client onboarding and implementation, ensuring smooth technical integration of UniCourt's API platform into client workflows.
• Develop and execute success plans tailored to each client's goals, use cases, and organizational structure.
• Drive product adoption by educating clients on platform capabilities, new features, and best practices for leveraging legal data and analytics.
• Monitor account health through usage data, regular check-ins, and QBRs, proactively identifying and addressing risks to retention.
• Own the renewal process and partner with sales to identify and advance expansion and upsell opportunities within existing accounts.
• Serve as the voice of the customer internally — channeling client feedback to product, engineering, and leadership to inform roadmap priorities.
• Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless client experience from prospect to long-term partner.
• Build trusted advisor relationships with key stakeholders including knowledge management, innovation, IT, and business intelligence leaders within client organizations.
• Stay current on legal tech trends, competitive landscape, and industry developments to bring informed perspectives to client conversations.
• Represent UniCourt at legal industry conferences, user groups, and client events.

Customer Success Manager – Legal

Account Executive

• Take ownership of inbound prospecting efforts
• Utilize a proactive approach to initiate meaningful conversations and establish rapport with prospects
• Employ strategic tactics to educate prospects on solutions
• Drive individual sales targets while contributing to overall team objectives
• Implement effective sales strategies to meet and exceed targets consistently
• Foster strong, enduring relationships with clients
• Collaborate effectively with team members throughout the sales process
• Develop and maintain comprehensive knowledge of UniCourt's products and services

Customer Success Manager – Legal

Senior Account Executive