unico IDtech

Pre-sales Engineer

• Support the sales cycle by owning the technical pre-sales process: discovery, solution design, demos, PoCs, and technical risk management.
• Ensure a smooth handover to implementation/onboarding teams by providing an integration plan, technical documentation, and clearly stated assumptions and constraints.
• Note: this role includes technical coordination of onboarding and handover; it is not a full-time implementation/delivery role.

Engineering Manager

• Help team members advance their careers through one-on-one meetings, continuous feedback, performance evaluations, goal setting, and the creation of individual development plans;
• Lead people with varying levels of maturity and technical skills;
• Promote value generation and business impact within the team by understanding and translating product requirements into functional requirements for the team;
• Engage the team in solving complex problems across the back-end, front-end, and mobile systems maintained by the team;
• Support the team in maintaining systems and driving continuous improvement, promoting architectural evolutions aligned with business needs;
• Contribute to solution architecture design, acting as a technical ambassador who asks the right questions so the team can build the right software solutions.

Technical Customer Success

• Be the main point of contact for assigned clients — written and verbal.
• Manage inbound support tickets: triage, reproduce, and perform initial analysis.
• Collaborate with the R&D team for deeper investigations and track resolutions.
• Communicate updates clearly across time zones (IL & US). Flexible work schedule (e.g., later start on days with morning PST calls).
• Lead renewal efforts alongside the team.
• Own onboarding projects from contract signing through successful go‑live.
• Plan timelines, dependencies, and deliverables with clients and internal teams.
• Guide clients through product configuration, integrations, and setup.
• Facilitate training sessions and ensure adoption milestones are met.
• Document onboarding status, risks, and technical context.
• Participate actively in each sprint’s planning, retrospectives, release readiness, and the design of new features.
• Track KPIs — bugs, velocity, support load, and other relevant metrics.
• Ensure client feedback is translated into clear product actions and documentation.
• Help maintain visibility across product, support, and development.

Technical Customer Success Manager

Financial Planning and Analysis

• Assist in the creation and monitoring of the company's annual budget, ensuring expenditures are aligned with targets by reviewing and adjusting forecasts based on operational needs and market changes.
• Provide strategic support for decision-making by conducting pricing analyses and developing a deep understanding of the business.
• Produce detailed financial reports and strategic presentations for the Board of Directors, including performance analyses and budget variance explanations.
• Drive greater operational efficiency for the team by proposing and implementing process improvements within the department.
• Collaborate with finance teams to ensure accuracy in result analysis during the financial close.
• Develop executive materials for financial and business analyses.
• Participate in alignment meetings and continuous improvement processes.
• Collaborate with other areas of the company (such as Sales, Operations, and IT) to collect relevant financial data, understand the impact of operational decisions, and align strategies.

Financial Planning Specialist

Security Engineer

• Lead, mentor, and develop the Cyber Security team, empowering the team to protect Unico's entire ecosystem and ensuring the achievement of superior results.
• Develop and execute the SecOps strategic roadmap, aligning policies, architectures, and procedures with business objectives and the VP.
• Coordinate monitoring, detection, and response operations for threats (MDR), including management of the Blue Team and the Incident Response team (CSIRT), optimizing mean time to respond (MTTR).
• Take technical leadership and make decisions during security incidents and crises, from forensic analysis to remediation, ensuring minimization of losses and continuous learning (post-mortems).
• Conduct risk assessments and implement security controls to identify and mitigate vulnerabilities in projects, ensuring the quality of internal processes.
• Oversee and evolve critical programs such as Vulnerability Management, Threat Management, Security Automation (SOAR), and Data Loss Prevention.
• Serve as the security focal point for the entire organization, influencing project decisions, reviewing contracts, and aligning the budget to ensure strategic success.

Pre-sales Engineer

Engineering Manager

Technical Customer Success Manager

Financial Planning Specialist

Security Manager