Underscore Marketing

Learning and Development

• Responsible for designing, building, and delivering programs that develop employee capability, strengthen culture, and enhance the employee experience
• Translate business priorities into structured training programs, engaging workshops, and high-impact employee experiences
• Lead and facilitate all learning sessions, including workshops, trainings, and interactive programs
• Partner with leadership to identify capability gaps and translate them into structured programming
• Continuously refine programs based on feedback, engagement, and business needs

Supervisor, Learning & Development – People

Operations

• The IT Operations Manager acts as the execution engine for enterprise technology, translating strategy into action.
• This role serves as the critical bridge between leadership, internal teams, and external IT partners, ensuring that technology initiatives are delivered reliably and consistently, aligned with business priorities.
• Own day-to-day coordination of IT initiatives and roadmap execution.
• Ensure all technology work is delivered with clear ownership, defined timelines, and measurable outcomes across internal teams and vendors.
• Proactively surface and resolve delivery blockers, eliminating delays and maintaining forward momentum across all initiatives.
• Support enterprise capabilities across IT & Security tools, Microsoft environment, and system integrations.

Manager, Enterprise IT Operations

Vice President

• Design and maintain end-to-end workflows that span multiple departments
• Define required handoffs, inputs, approvals, and artifacts at each stage
• Clarify ownership and accountability at transition points between teams
• Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs
• Continuously improve workflows as strategy, services, or scale evolves
• Own the strategy, configuration, and evolution of Wrike as an operational system
• Translate workflow design and policy decisions into system behavior
• Ensure systems produce reliable, usable data
• Identify high-friction, high-volume operational activities suitable for automation
• Implement AI and automation to reduce manual effort, improve consistency, and increase speed
• Measure adoption and impact, not just deployment
• Own the SOP operating model for the organization
• Define what qualifies as an SOP versus guidelines or job aids
• Maintain a single, trusted repository with version control and archival
• Ensure SOPs reflect how work actually happens in systems and workflows
• Design and execute change plans for workflow, system, and policy changes

VP, Operational Systems – Enablement

Project Manager

• The Director of Project Management is accountable for the successful rollout of internal structure and processes across Underscore Marketing.
• This role includes developing comprehensive training materials and leading an end‑to‑end organizational rollout plan.
• The Director will partner closely with Business Unit leadership teams to drive change management and communications, ensuring organizational readiness and seamless integration.
• Own Underscore’s Project Management strategy and delivery standards, ensuring portfolio level alignment with business priorities, measurable benchmarks and its success.
• Provide executive oversight across brands within their portfolio that includes monitoring and balancing scopes, budgets, timelines, MLR requirement, while developing high-performing teams and driving a culture of accountability, collaboration, continuous improvement and success.
• Set clear standards for delivery excellence, including governance, risk management, escalation paths, and decision-making frameworks.
• Define, standardize, and continuously improve Project Management frameworks, tools, and workflows across the organization.
• Establish governance models, reporting standards, and status cadences for internal and client stakeholders.
• Partner with Finance and Client Service leadership on estimating/scoping, SOW development, forecasting, reconciliation and resource planning.
• Own end-to-end delivery across multiple pharmaceutical accounts, maintaining alignment to defined scopes, schedules, budgets, and quality.
• Direct complex, multi‑workstream programs from planning through launch, ensuring compliance with regulatory, legal, and internal requirements and adherence to Underscore processes.
• Proactively identify delivery risks and lead mitigation strategies to maintain momentum and quality.
• Lead internal system and process rollouts, including development of training materials and execution of full plan rollout.

Director, Project Management

• Managing media projects across multiple brands with training and oversight from managers
• Must be self-motivated, detail oriented and possess a drive to learn all about media project types and processes
• Understands the team’s needs and positions them for successful project execution
• Recognizes project interdependence and efficiently shares relevant inputs and information across projects as needed

Supervisor, Learning & Development – People

Manager, Enterprise IT Operations

VP, Operational Systems – Enablement

Director, Project Management

Project Management Specialist