UMass Memorial Health

General

• Under the supervision of the Senior Radiologic Technologist, provides direct patient care services and other related functions in support of the department.
• Performs independently within scope of department policies.
• Clinically works at the direction of a qualified Radiologist.
• Properly performs all diagnostic and fluoroscopic radiologic techniques and examinations, consistent with the age of the patient, within in-patient or outpatient settings, in compliance with departmental and professional standards and protocols.
• Gathers pertinent clinical data and maintains accurate patient records.
• Assists physicians with interventional exams.
• Promptly and properly completes exams and appropriately performs QA to images and sends exams to PACS for review by the radiologist.

Radiologic Technologist, PD – Float

Program Assistant

• Provides nutrition services to low-risk child applicants and participants.
• Completes and receives acceptable status on all components, activities and posttests of the CPA I Training Program to obtain CPA I status.
• After Obtaining CPA I Status: Provides nutrition care for low-risk children at certification and follow-up, including all aspects of: Anthropometric and hematological data collection.
• Dietary and nutritional risk assessment.
• Food package assignment.
• Counseling and education.
• Documentation and nutrition data entry.
• Health and social service referrals.
• Follow-up nutrition education.
• Performs other duties as needed including participating in quality assurance activities.

Nutrition Assistant

Representative

• Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
• Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• Complies with referral management regulations.
• Verifies eligibility for procedures or tests from various health care institutions.
• Follows up to correct discrepancies.
• May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
• Preps the patient’s information for clinicians for scheduled patient visits as needed.
• Scrubs Patient Encounter information and submits electronically.
• Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
• Maintains accurate and timely records, logs, charges, files, and other related information as required.
• Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
• May prepare special reports or spreadsheets for clinicians as requested.
• Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
• Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
• Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

Ambulatory Services Representative, Audiology Clinic

• This position is a 1-year New Graduate Nurse Residency Program to introduce the new graduate registered nurse to nursing practice from multiple perspectives through didactic, clinical and experiential opportunities.
• The new graduate registered nurse will participate in all didactic sessions as part of the role, as well as learning to participate in the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.
• Following successful completion of unit orientation, new graduate nurses will integrate into a unit as independent RNs in a position that will vary in hours, and shift based on the unit needs.

RN New Graduate Residency Program

Phlebotomist

• Cordially greets and receives patients
• Ascertains patient needs and appropriately directs them
• Collects blood samples using appropriate venipuncture techniques
• Follows departmental protocols for sample collection
• Communicates difficulties or complications to supervisors
• Receives specimens in the computer system
• Labels and prioritizes specimens accurately
• Transports specimens promptly and redistributes them per protocol
• Maintains clean and organized drawing station or cart
• Restocks supplies at the end of each shift
• Keeps patient orders accessible and organized
• Registers all courier-delivered specimens accurately and efficiently
• Troubleshoots printer issues as needed
• Demonstrates mastery of hospital information systems
• Orders tests accurately using knowledge of test dictionaries and panels
• Answers and transfers calls courteously and efficiently
• Performs heel sticks and PKU collections proficiently
• Adapts to workflow changes and staffing needs
• Provides coverage for home draws, secretarial duties, and drawing stations
• Offers constructive feedback to supervisors
• Stocks supplies, trains nursing staff, and ensures timely patient draws
• Applies knowledge of growth and development stages to patient care

Phlebotomist, Lab Support Tech I – Outpatient Float

• Collects blood specimens by venipuncture and capillary from patients.
• Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required.
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity.
• Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self.
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging.
• Creates registration for outreach specimens in Hospital Admission/Discharge/Transfer (ADT) system.

Phlebotomist, Lab – Inpatient

• Collects blood specimens by venipuncture and capillary from patients
• Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity
• Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self
• Performs EKG, pulse oximetry and point-of-care testing procedures as requested and associated quality control and maintenance of instrumentation
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging
• Provides essential patient data and insurance information for registration of specimens

Phlebotomist, Lab-Float

Support Engineer

• Receives specimens from couriers and checks manifests to verify appropriate count
• Logs and assigns accession numbers to specimens and requisitions received
• Sorts and triages requisitions and specimens to appropriate workstation
• Answers telephones and communicates pertinent information
• Performs minor troubleshooting of pneumatic tube through computer
• Registers patients for a variety of laboratory procedures
• Processes specimens including centrifugation, pour-off, aliquoting, labeling
• Maintains accurate records of processes performed, using manual and computer-based systems

Lab Support Technician II, Central Processing

Technician

• Installs, maintains and repairs HVAC equipment.
• Installs, repairs, and performs preventative maintenance on hot water, heating, and chilled water air conditioning systems.
• Repairs and installs steam pipes, steam pressure regulators, and steam traps.
• Replaces filters and cleans air handling and exhaust systems.
• Maintains chiller and absorption units, cooling towers, and pneumatic control systems.
• Assists in cleaning and preparing boilers for inspection.
• Maintains control of thermostat adjustments throughout facilities.
• Inspects assigned areas and records on log.
• Inspects all machine rooms to ensure that all equipment is running properly.
• Records all work not assigned on maintenance work log on computer system.
• Completes work slips.
• Maintains and orders assigned supplies.
• Maintains a clean and safe work area including all machine rooms.
• Assures proper care in use and maintenance of tools, equipment and supplies.
• Adheres to safety standards, procedures and regulations.
• Responds to and assesses various calls and emergencies as required or directed.
• Assumes on call responsibilities as assigned.

HVAC Technician

• Provide exceptional patient care in dermatology
• Engage in clinical research and scholarly activities
• Teach and mentor residents and medical students
• Collaborate with a multidisciplinary faculty
• Shape your career path and pursue individual clinical and academic interests

Dermatologist

Medical Assistant

• Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.
• Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
• Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.

Medical Assistant, Specialty Care Center

• Performs venipuncture and capillary phlebotomy procedures on patients using appropriate specimen collection equipment and techniques
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity
• Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self
• Performs EKG, pulse oximetry and point-of-care testing procedures as requested and associated quality control and maintenance of instrumentation
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging
• Provides essential patient data and insurance information for registration of specimens

Phlebotomist, Inpatient Lab

• Assists physicians in the diagnosis of disease by performing nuclear medicine testing.
• Calibrates equipment and follows radiation safety guidelines to ensure quality control.
• Performs organ visualization procedures and function tests to produce medical scans.
• Records computer calculations and prepares test reports for physician review.
• Orders and stocks radiopharmaceuticals, maintains adequate shielding, and informs for supply shortages.
• Assists in other areas/modalities as needed.

Nuclear Medicine Technologist

Per Diem

• Collects blood samples using appropriate venipuncture techniques across all age groups.
• Follows departmental protocols for sample collection.
• Communicates difficulties or complications to supervisors and maintains professional conduct.
• Receives specimens in the computer system.
• Labels and prioritizes specimens accurately.
• Transports specimens promptly and redistributes them per protocol.
• Maintains a clean and organized drawing station or cart.
• Restocks supplies at the end of each shift.
• Keeps patient orders accessible and organized.
• Registers all courier-delivered specimens accurately and efficiently.
• Troubleshoots printer issues as needed.
• Demonstrates mastery of hospital information systems.
• Orders tests accurately using knowledge of test dictionaries and panels.
• Communicates with departments for clarification when needed.
• Answers and transfers calls courteously and efficiently.
• Ensures coverage for incoming calls at all times.
• Performs heel sticks and PKU collections proficiently.
• Ensures proper sample volume and quality.
• Adapts to workflow changes and staffing needs.
• Provides coverage for home draws, secretarial duties, and drawing stations.
• Offers constructive feedback to supervisors.

Phlebotomist, Lab Support Tech – Per Diem

Events

• Provides clear, timely communication to the RN regarding observations and changes seen in patients
• Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee
• Participates in the development and maintenance of a safe environment
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment
• Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry)
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following treatment and/or procedure