Phlebotomist, Lab Support Tech I – Outpatient Float

UMass Memorial Health

Lab Support Tech I performing various specimen collection and clerical duties at UMass Memorial Health. Ensuring patient needs are met with professionalism and care.

Posted 7/10/2026full-timeMilford • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in phlebotomy techniques, including blood sample collection and heel sticks, while maintaining accurate specimen management and effective communication with patients and staff. Exhibits strong organizational skills and adaptability to workflow changes in a clinical environment.

Highest-signal resume keywords

Phlebotomy TechniquesSpecimen ManagementHospital Information SystemsFluent English CommunicationASCP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood Sample CollectionVenipuncture TechniquesSpecimen LabelingTest OrderingComputer Proficiency

Soft Skills

Patient InteractionOrganizational SkillsAdaptabilityConstructive FeedbackTeam Collaboration

Certifications & Qualifications

ASCP CertificationPhlebotomy Training

Industry Keywords

Patient CareSpecimen TransportGrowth and Development StagesCourier DeliveryWorkflow Changes

About the role

Key responsibilities & impact

Cordially greets and receives patients
Ascertains patient needs and appropriately directs them
Collects blood samples using appropriate venipuncture techniques
Follows departmental protocols for sample collection
Communicates difficulties or complications to supervisors
Receives specimens in the computer system
Labels and prioritizes specimens accurately
Transports specimens promptly and redistributes them per protocol
Maintains clean and organized drawing station or cart
Restocks supplies at the end of each shift
Keeps patient orders accessible and organized
Registers all courier-delivered specimens accurately and efficiently
Troubleshoots printer issues as needed
Demonstrates mastery of hospital information systems
Orders tests accurately using knowledge of test dictionaries and panels
Answers and transfers calls courteously and efficiently
Performs heel sticks and PKU collections proficiently
Adapts to workflow changes and staffing needs
Provides coverage for home draws, secretarial duties, and drawing stations
Offers constructive feedback to supervisors
Stocks supplies, trains nursing staff, and ensures timely patient draws
Applies knowledge of growth and development stages to patient care

Requirements

What you’ll need

High School Diploma or equivalent
Valid driver’s license
Phlebotomy training preferred
ASCP certification or eligibility preferred
Phlebotomy experience preferred
Computer and keyboard proficiency
Fluent English communication skills

Benefits

Comp & perks

This position may have a signing bonus available