Customer Support Specialist – Overnights
Uline
Customer Service Team Lead – Bilingual
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $38 per hour
Job Level
Senior
About the role
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Requirements
- High School diploma or equivalent required.
- Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceperformance metricscoachingproduct knowledgepolicies and proceduresquality evaluationprocess improvementstraining
Soft skills
effective communicationleadershipteam facilitationproblem-solvingfeedback provision
Certifications
High School diplomaBachelor’s degree