UiPath

Technical Account Manager

• Take ownership of your customers' technical success with the UiPath Platform
• Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs
• Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their automation pipelines
• Conduct design and code reviews for select automations to reinforce and verify best practices
• Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for continuous improvement
• Collaborate with UiPath Product Support and other subject matter experts to manage and resolve escalated support incidents
• Provide technical advisory to customers through webinars, demos, and speaking engagements
• Develop and mature team processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Technical Account Manager, German, Portuguese or Italian Speaker

Technical Program Manager

• Drive collaboration with cross-functional teams including business analysts, developers, engineers, data scientists, and subject matter experts to build next-generation automation solutions
• Develop and maintain trusted client relationships that enable future account growth opportunities
• Manage project stakeholders effectively, providing routine updates on progress while mitigating risks and dependencies
• Implement appropriate project management methodologies (waterfall, Agile, SDLC, hybrid, continuous integration) based on project requirements
• Lead key client meetings alongside the UiPath account team to ensure service delivery aligns with strategic objectives and milestones are properly completed
• Guide clients through the innovation lifecycle, clearly communicating the benefits of automation solutions
• Create detailed project plans and monitor all aspects of the project lifecycle including scope, change, and release management
• Provide escalation support to resolve project challenges efficiently

Senior Technical Program Manager, AI

Account Executive

• Drive growth and success for Large Enterprise Accounts across industries in Malaysia
• Account development and customer satisfaction by building key relationships and ensuring clients achieve maximum business value from UiPath solutions
• Engage meaningfully with C-level and Executive decision makers to identify new opportunities
• Develop and execute multi-year strategic account plans to meet or exceed customer objectives and maximize wallet share
• Manage and forecast sales pipeline to consistently achieve revenue targets
• Serve as the primary point of contact for key accounts and conduct regular business reviews with stakeholders
• Collaborate with internal cross-functional teams to enhance customer satisfaction and influence product development strategy
• Drive a culture of sales excellence through sales processes and performance metrics
• Build strong relationships with industry influencers, customers, and partners to enhance market position

Senior Enterprise Account Executive, Agentic AI

Customer Success Manager

• UiPath focuses on automation to transform how the world works and to unleash the power of automation.
• Your Mission: As a Customer Success Manager at UiPath, you'll be the driving force behind our HLS customers' success in their AI-powered transformation journeys. You'll strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions. Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies.
• What you'll do at UiPath: Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization
• Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies
• Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams
• Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals
• Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies
• Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations
• Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation
• What you'll bring to the team: 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention
• Nice-to-have Skills: Experience in operational and technical best practices for executing automation and driving transformation
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Strategic thinking skills with the ability to navigate ambiguity and lead through influence
• Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
• Many of our roles allow for flexibility in when and where work gets done.