UiPath

Technical Account Manager, German, Portuguese or Italian Speaker

UiPath

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

Tech Stack

CloudGoJava.NET

About the role

  • Take ownership of your customers' technical success with the UiPath Platform
  • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans
  • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs
  • Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
  • Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their automation pipelines
  • Conduct design and code reviews for select automations to reinforce and verify best practices
  • Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for continuous improvement
  • Collaborate with UiPath Product Support and other subject matter experts to manage and resolve escalated support incidents
  • Provide technical advisory to customers through webinars, demos, and speaking engagements
  • Develop and mature team processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Requirements

  • A degree in Computer Science or relevant degree
  • A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell)
  • SaaS and Cloud experience a benefit
  • Fluency in written and spoken Spanish & English & German/Portuguese/Italian
  • Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
  • Work experience to credibly communicate with and guide customers on software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
  • Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
  • Strong analytical and problem-solving skills
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Willingness to travel for client interactions up to 25% of the time