Ubeya

Support Engineer

• Provide advanced technical support for US-based customers during assigned shifts.
• Investigate and resolve complex product and technical issues.
• Analyze logs, system behavior, APIs, and platform workflows to identify root causes.
• Own customer issues from investigation through resolution.
• Communicate with customers via email, phone, and Zoom when needed.
• Collaborate closely with Product, R&D, Customer Success, and Operations teams.
• Reduce escalations by solving issues within the Support team whenever possible.
• Create high-quality technical escalations when Engineering involvement is required.
• Document solutions, share knowledge, and contribute to team best practices.
• Mentor and support other team members in their professional and technical growth.

Senior Technical Support – US Market

Customer Support

• Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
• Troubleshoot product issues and provide guidance and training.
• Quickly develop deep product knowledge.
• Manage customer requests from investigation through resolution.
• Collaborate closely with Customer Success, Product, Operations, and Support teams.
• Document knowledge and share best practices.

Customer Support Specialist

Customer Success Manager

• Serve as a Strategic Partner to UK Enterprise and Mid-Market Clients
• Drive expansion into new markets and industries
• Proactively identify and execute upsell and cross-sell opportunities
• Build and maintain deep relationships with key stakeholders

Senior Customer Success Manager

Onboarding Specialist

• Execute the onboarding process for new accounts
• Facilitate client kick-off meetings and regular status updates
• Support user adoption by identifying potential roadblocks
• Conduct formal hand-off reviews
• Guide clients through standard setup and best practices
• Deliver training sessions and create resources
• Assist with standard software integrations and data imports
• Troubleshoot technical issues during the implementation phase

Customer Onboarding Specialist

Account Manager

• Serve as a Strategic Partner to our UK Enterprise and Mid-Market Clients
• Drive expansion into new markets and industries by identifying opportunities for account growth
• Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth
• Build and maintain deep relationships with key stakeholders and the C-suite
• Provide personalized training and support to ensure clients maximize the platform’s potential

Strategic Relationship Manager

• Serve as a Strategic Partner to our US Enterprise and Mid-Market Clients
• Drive expansion into new markets and industries by identifying opportunities for account growth
• Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth
• Build and maintain deep relationships with key stakeholders
• Provide personalized training and support to ensure clients maximize the platform’s potential
• Monitor client satisfaction and account health through data-driven analysis