Senior Customer Success Manager

Ubeya

Senior Customer Success Manager responsible for strategic partnerships and market expansion in the US. Collaborating with clients to drive long-term adoption and success using Ubeya's platform.

Posted 6/3/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as a Strategic Partner to our US Enterprise and Mid-Market Clients
Drive expansion into new markets and industries by identifying opportunities for account growth
Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth
Build and maintain deep relationships with key stakeholders
Provide personalized training and support to ensure clients maximize the platform’s potential
Monitor client satisfaction and account health through data-driven analysis

Requirements

What you’ll need

5+ years in Customer Success with a focus on US Enterprise Clients
Strong work ethic and integrity with executive project management skills
Experience working with Salesforce and web-based technologies
Experience with US Enterprise-level accounts or background in HR/ HRM/ Workforce management is advantageous

Benefits

Comp & perks

Employee stock options
Professional development opportunities
Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysisupsellingcross-selling

Soft Skills

strategic partnershiprelationship buildingclient satisfactionintegritywork ethic