Customer Support Specialist

Ubeya

Customer Support Specialist assisting clients using Ubeya's workforce management platform. Troubleshooting issues and providing training via various communication channels in a hybrid work environment.

Posted 6/23/2026full-timeTel-Aviv • 🇮🇱 IsraelMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues and provide guidance and training.
Quickly develop deep product knowledge.
Manage customer requests from investigation through resolution.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge and share best practices.

Requirements

What you’ll need

Excellent written and verbal communication skills in English
Strong customer-facing skills
Fast learner with a technical mindset
Self-motivated and proactive
Strong problem-solving skills
Experience working in a SaaS environment required; startup or high-growth company experience is an advantage.

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent written communicationexcellent verbal communicationstrong customer-facing skillsfast learnerself-motivatedproactivestrong problem-solving skills