Manager

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required
• Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders
• Serve as a patient advocate and resource for patients as they navigate through the reimbursement process while coordinating any additional patient access services within program guidelines
• Perform quality checks on cases and report trends to leadership
• Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
• Report Adverse Drug Events and recognize product quality complaints per pharmaceutical requirements
• Act as point of contact for case managers to assist with prior authorization and appeal requirements and address escalations
• Provide support for at-risk patients and prescribers to mitigate lapses in therapy
• Collaborate on quality trends and process improvements; prepare and present team huddles and client presentations
• Serve as mentor/lead to ensure operations run smoothly and manage work in progress to standards
• Other duties, as assigned

Senior Case Manager, Reimbursement

• Provide day-to-day case management oversight and coordination of assigned caseload to ensure timely task completion
• Act as primary resource and single point of contact for patients, healthcare providers, field reimbursement representatives, and other stakeholders regarding prior authorizations, reauthorizations, and appeals
• Serve as a patient advocate and coordinate additional patient access services within program guidelines
• Perform quality checks on cases, report trends to leadership, and collaborate on process improvement initiatives
• Troubleshoot complex cases across multiple disease-states and interface with internal/external stakeholders to ensure optimal start to therapy
• Report Adverse Drug Events and forward product quality complaints to manufacturer as required
• Act as point of contact and mentor for case managers, provide guidance on prior authorization and appeal requirements, and handle escalations
• Prepare and present team huddles and client presentations (minimum one presentation per month)
• Serve in a lead capacity to manage work in progress, mentor staff, and ensure operations run smoothly
• Responsible for good housekeeping techniques, adhering to quality and production standards, and complying with company, state and federal programs and procedures

Technical Project Manager

• Responsible for all phases of projects of a highly complex nature and acts as a single point of contact for those projects
• Take projects from original concept through final implementation
• Interface with end users, IT and business partners; represent organization as prime technical contact on contracts and projects
• Define project scope and objectives; develop detailed work plans, schedules, project estimates, resource plans, and status reports
• Conduct project meetings; track and analyze project progress; review and ensure adherence to quality standards and deliverables
• Recommend and direct analysis and solutions for complex problems; identify innovative solutions
• Optimize results within business and time constraints; develop project cost estimates and manage budget throughout projects
• Lead meetings with project team and meet with business management to determine solutions to business problems
• Assign individual responsibilities; provide assistance and mentorship to IT team members
• Conduct presentations regarding project status and provide ongoing cost analysis to IT and business line management
• Ensure adherence to project management process and documentation standards; work on special projects as assigned

Senior IT Project Manager

Project Manager

• Plan, organize and lead UBC project teams to deliver projects based on client needs on time, on budget, and within scope
• Oversee all aspects of project conduct from start-up through close-out
• Execute operational aspects of assigned project activities as well as special projects
• Manage project per the scope of work and within the contracted budget
• Manage revenue and invoicing for project(s)
• Ensure project is conducted according to UBC SOPs and client SOPs as applicable
• Develop plans and processes to achieve contracted milestones (e.g. project plan, clinical management plan, monitoring plan, training plan, communication plan, compliance plan); monitor project progress against the established plans and ensure compliance with plans
• Prepare project timelines and prepare or coordinate development of deliverables
• Prepare project meeting agendas and create minutes and actions logs
• Ensure project budget is tracked against contract milestones
• Serve as UBC primary contact with sponsor
• Coordinate and facilitate all project meetings with internal and external stakeholders as necessary
• Focal point for resolving project team member questions
• Supervise all functional areas that support the project
• Lead projects with cross functional involvement and supervise all functional areas that support the project
• Ensure project training occurs and assist with training for project, as assigned
• Develop content and lead Kick off Meetings both internally and externally
• Negotiate budgets and assist with remediation of contract language
• Present project information at bid defenses, client meetings and UBC monthly project review meetings
• Maintain project documentation to be “audit ready”
• Participate in sponsor/regulatory audits as required
• Coordinate investigator meeting as required
• May be asked to assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents as required
• Help lead process improvement activities
• Establish, implement and track key metrics to report on progress of project and initiatives
• Coordinate and ensure maintenance of Trial Master File as required
• May be asked to perform CSS and CRA duties as needed
• Other duties as assigned by management
• Supervision of project team

REMS Project Manager

Data Analyst

• Manage a team of 5-8 Data Analysts responsible for operational analytics
• Maintain team backlog, scheduled data refreshes, and report subscriptions
• Administer Tableau Cloud, Power BI and SQL Server Reporting Services (SSRS)
• Coach Analysts with SQL, Tableau, Snowflake and general analytics best practices
• Ensure analytics function has all team, business process, backend, and frontend procedures documented and maintained
• Support pharma client engagements with the Analytics team as needed
• Build business process, application, and data subject matter expertise for all service lines to serve as advisor to Operations leadership, Analysts, and clients
• Create and maintain excellent customer-facing relationships with Operations and clients
• Present project status updates and state of the team to Head of Analytics weekly
• Take full ownership of analytics execution and team performance
• Work directly with the Head of Data Analytics to execute organizational customer-facing data strategy and optimize Data Analyst staff performance

Director, Data Analytics - Power BI

• Manage the team of 5-8 Data Analysts responsible for operational analytics
• Maintain team backlog, scheduled data refreshes, and report subscriptions
• Administer the Tableau Cloud, Power BI and SQL Server Reporting Services (SSRS) applications
• Coach Analysts with SQL, Tableau, Snowflake and general analytics best practices
• Ensure analytics function has all team, business process, backend, and frontend procedures documented and maintained
• Support pharma client engagements with the Analytics team as needed
• Build business process, application, and data subject matter expertise for all service lines to serve as a highly-credible advisor to Operations leadership, Analysts, and clients
• Create and maintain excellent customer-facing relationships with Operations and clients
• Present project status updates and state of the team to Head of Analytics weekly
• Take full ownership of analytics execution and team performance

Director, Data Analytics – Power BI

SDET

• Ensure developing strategies and frameworks for automating various processes across different departments to streamline operations and increase efficiency.
• Design and implement scalable and maintainable test automation frameworks tailored to project requirements.
• Define and document the overall test automation strategy, including selection of tools, methodologies, and best practices.
• Work closely with development, product management, and QA teams to identify testing needs and ensure alignment on testing goals.
• Create, review, and optimize automated test cases based on requirements and acceptance criteria.
• Provide guidance and training to team members on automation tools, frameworks, and best practices.
• Integrate automated tests into deployment pipelines to facilitate continuous testing and improve release cycles.
• Lead efforts in performance and load testing to ensure applications handle expected user loads.
• Research and evaluate new testing tools and technologies and recommend adoption.
• Generate test execution reports and metrics to assess quality and provide visibility into testing progress.
• Regularly review and maintain existing automated tests to ensure relevance as applications evolve.
• Analyze defects found during automated testing and collaborate with development teams to reproduce and resolve issues.
• Document test designs, frameworks, and processes and ensure clear communication to stakeholders.
• Ensure compliance with testing standards, policies, and regulatory requirements.
• Stay current with industry trends in test automation and advocate for innovative solutions within the organization.

Senior Case Manager, Reimbursement

Senior Case Manager, Reimbursement

Senior IT Project Manager

REMS Project Manager

Director, Data Analytics - Power BI

Director, Data Analytics – Power BI

Senior Automation Architect