U-Haul

Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

Customer Service Representative, Lot Attendant

Manager

• Run daily operations of center in General Manager’s absence.
• Make moment-to-moment decisions to allocate time and resources to appropriate projects.
• Manage and assign your team members to ensure that customers receive an excellent first impression and the highest quality of care.
• Miscellaneous duties such as installing hitches, brake controllers, etc.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Assistant Moving Center Manager

• Operate a flatbed truck (training provided).
• Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided).
• Load and unload storage containers for delivery.
• Transport storage containers to and from specified destinations, e.g., customers’ homes and businesses – local routes only.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Care Representative, CDL-A

Sales

• U-Box Sales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.
• Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers.

U-Box Sales Agent – Full Time

• Managing a team of direct reports who are remote and travel 3 weeks a month
• Developing a system plan, execute and report on results from visits to entities
• Each member of the travel staff will be responsible for keeping the developed system up to date
• Travel with an auction travel team member twice a month, a week at a time
• Coaching and learning
• Observing and recording findings about the economics of the markets
• Observing and recording finding about how related Fleet Sales policies are being used
• Goal setting and reporting on those goals
• Setting travel standards and expense guidelines
• Updating the Auction Visit Checklist as appropriate
• Developing training materials and presentations for visits to the auction
• Reporting weekly to management on progress towards goals
• Summarizing travel and travel expenditures
• Preparing and managing a department budget

Manager, Fleet Sales Auction Travel Team

Business Analyst

• Analyze and report on Human Resources program data to provide actionable intel to U-Haul leadership
• Work alongside individual HR teams as well as U-Haul teams outside of HR to learn team programs, processes, and to understand reporting needs
• Design, develop, and maintain Power BI dashboards and reports
• Identify key trends, cause & effect, and forward-looking implications
• Present insights in a clear manner to facilitate action and enact change
• Extract data from Workday, Databricks, and SQL-based data warehouses
• Validate and clean data to ensure accuracy and reliability
• Create ad hoc reports and analysis for U-Haul management in Microsoft Excel

Business Analyst – Reporting & Analytics, Human Resources

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service, Lot Attendant

• Manage the fleet to deliver clean and well-maintained equipment.
• Perform profit/loss analyses.
• Hire and mentor new team members.
• Track and itemize inventory.
• Manage the personnel budget.
• Ensure that customers receive the highest quality of care.
• Keep track of fuel receipts and petty cash.
• Clean and monitor the premises, and maintain a secure environment.
• Participate in ongoing continuous U-Haul education through U-Haul University.