Customer Service Representative, Forklift Operator

U-Haul

U-Haul representative assisting customers both in-person and through technology for product and service inquiries. Responsible for maintaining equipment and managing rental processes at the Placentia location.

Posted 7/1/2026full-timePlacentia • California • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while assisting with U-Haul products and services, alongside the ability to manage rentals and inventory using smartphone technology. Proficient in equipment maintenance, including cleaning, inspecting, and installing hitches and trailer wiring.

Highest-signal resume keywords

Forklift ExperienceValid Driver’s LicenseU-Scan Technology ManagementEquipment Inspection and MaintenanceCustomer Education and Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InspectionHitch InstallationTrailer WiringRental Invoice PreparationPropane Filling

Soft Skills

Customer ServiceCommunication

Tools & Technologies

U-Scan Technology

Certifications & Qualifications

Forklift CertificationPropane Filling Certification

Industry Keywords

U-Haul ProductsRental ManagementInventory Management

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Forklift Experience required

Benefits

Comp & perks

$100 hiring bonus !
$300 cash bonus , paid upon completion of U-Haul Equipment Inspection
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program