U-Haul

Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

General

• Provide sweeping, vacuuming, wiping, and mopping for storage units, hallways, restrooms, elevator, etc.
• Dispose of trash
• Maintain and track cleaning supply inventory, requesting supplies as needed
• Other duties as assigned

Storage Facility Housekeeper

Human Resources

• Serve as a strategic advisor to the EVP of HR and HR Leadership Team, helping shape and execute the HR Department's priorities in support of Company goals.
• Develop confident, capable leaders by providing coaching, mentorship, performance feedback, and decision-making guidance that builds confidence, accountability, and independent leadership.
• Champion a people-first, service-focused culture by delivering responsive, practical solutions that balance the needs of Team Members, the business, and compliance requirements.
• Empower leaders to confidently resolve complex issues by evaluating options, balancing competing priorities, and achieving the best possible outcome.
• Serve as the escalation point for complex matters requiring discretion, critical thinking, and thoughtful decision-making.
• Use data, performance metrics, service levels, and Team Member feedback to measure performance, identify trends, and improve service.
• Simplify processes and use technology to improve efficiency, expand self-service, and enhance the Team Member experience.
• Ensure compliance with applicable requirements while promoting consistency, fairness, and thoughtful decision making.
• Develop and lead department initiatives that improve service, strengthen collaboration, and support Company priorities.
• Oversee departmental budgets, vendor relationships, resource planning, and expenses while ensuring Economy & Effectiveness (E&E) and responsible stewardship of Company resources.
• Demonstrate the HR Department’s leadership principles through accountability, unity of direction, and a SUP (Supportive, Upbeat, and Positive) approach.
• Stay informed on industry trends, emerging technologies, and best practices to improve HR services and support future business needs.

Director of HR Service Delivery – Operations

Manager

• Manage the fleet to deliver clean and well-maintained equipment
• Track and itemize inventory
• Ensure that customers receive the highest quality of care
• Keep track of fuel receipts and petty cash
• Clean and monitor the premises, and maintain a secure environment
• Participate in ongoing continuous U-Haul education through U-Haul University

Moving Center Manager Trainee

Agent

• Follow up on warm leads
• Overcome objections
• Communicate professionally via chat and phone
• Make outbound calls and answer incoming calls
• Assist customers with quoting rental rates
• Help move equipment where needed most
• Meet all quality-related metrics and goals

Callback Agent

Operator

• Obtain and verify production dies, tools, and job specifications.
• Set up die-cutting equipment according to job requirements.
• Insert die boards into chases, align and lock up dies, and position chases in the press.
• Adjust guides, fingers, gauge pins, grippers, and feeder systems for accurate die cutting.
• Fit rubber to steel-rule dies and prepare make-ready sheets for face-cutting applications.
• Perform setup adjustments to ensure proper registration, cutting depth, and material handling.
• Run proof samples and secure supervisor or quality approval before beginning production runs.
• Monitor production quality throughout the run and make necessary adjustments.
• Measure and inspect finished parts to verify conformance to customer specifications and quality standards.
• Start and operate presses and die-cutting equipment, adjusting speed and feeding mechanisms as needed.
• Remove finished parts and scrap material safely and efficiently.
• Complete production documentation, job tickets, and quality records accurately.
• Perform routine maintenance on presses, including lubrication and minor repairs.
• Troubleshoot equipment and quality issues to minimize downtime.
• Maintain cleanliness and organization of work areas and equipment in accordance with company safety standards.
• Follow all company safety procedures and OSHA guidelines.
• Assist with other production duties as assigned.

Die Cutting Machine Operator

• Operate an 8,000-lb propane forklift or a truck-mounted forklift (training provided).
• Load and unload storage containers onto and off truck beds for delivery to and from a storage facility.
• Ensure timely delivery.
• Provide customer assistance, including the sale of support items and use of online dispatch and rental systems.
• Perform customer-ready inspections of U-Box containers prior to dispatch and upon return.
• Prepare, receive and provide appropriate documentation for the delivery or pickup of goods.
• Ensure that the warehouse storage facility is clean, dry and secure.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Warehouse Worker

Customer Service, Lot Attendant

Customer Service Representative – Afternoons/Evenings

• Manage the fleet to deliver clean and well-maintained equipment
• Perform profit/loss analyses
• Hire and mentor new team members
• Track and itemize inventory
• Manage the personnel budget
• Ensure that customers receive the highest quality of care
• Keep track of fuel receipts and petty cash
• Clean and monitor the premises, and maintain a secure environment
• Participate in ongoing continuous U-Haul education through U-Haul University

General Manager

HR Specialist

• Clean and buff trucks and trailers.
• Handle damaged equipment leaving the fleet by removing decals and preparing equipment for sale.
• Use industry standard safety equipment.
• Work in a production line
• Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.

Customer Service Representative

Storage Facility Housekeeper

Director of HR Service Delivery – Operations

Customer Service Representative

Moving Center Manager Trainee

Callback Agent

Customer Service Representative

Die Cutting Machine Operator

Warehouse Worker

Customer Service Representative

Customer Service, Lot Attendant

Customer Service Representative – Afternoons/Evenings

General Manager

Storage Facility Housekeeper

Detail Specialist