Two Circles

Project Manager

• Own delivery of CRM Consulting engagements from kick-off through completion
• Develop and maintain clear project plans, timelines, and milestones
• Ensure delivery remains on track across scope, time, and dependencies
• Manage a portfolio of CRM Consulting projects, prioritizing the most complex and high-impact engagements
• Maintain visibility across all active projects, identifying risks and dependencies early
• Provide structured updates and clear reporting on delivery status
• Act as the primary point of contact for day-to-day delivery matters with clients
• Lead regular status updates, ensuring clarity, transparency, and proactive communication
• Support consultants in maintaining strong client relationships through structured delivery
• Coordinate across CRM consultants, data teams, and internal product teams
• Manage dependencies across multiple stakeholders, including geographically distributed teams
• Ensure alignment across all parties involved in delivery
• Track project budgets, burn rate, and overall delivery health
• Identify and flag scope changes and delivery risks early
• Support proactive decision-making to maintain project outcomes
• Establish and evolve consistent delivery standards, practices, and frameworks across CRM Consulting engagements
• Introduce tools and structures to improve delivery quality, efficiency, and scalability
• Support delivery across multiple regions (NA, EMEA, APAC), ensuring alignment and coordination across distributed teams
• Enable effective handoffs and collaboration within a follow-the-sun delivery model
• Contribute to the ongoing development of global ways of working as the practice scales

Delivery Manager – CRM Consulting

Data Engineer

• Own end-to-end delivery of Helix data engineering and integration projects—from design through to deployment, monitoring, and production support
• Build and operate scalable data ingestion and processing pipelines using AWS services (e.g., S3, EMR/Spark, ECS, Lambda)
• Develop and maintain data workflows that support customer identity resolution, fan segmentation, and golden record creation
• Work with data storage and warehouse technologies such as PostgreSQL, Redshift, and S3-based data lakes
• Design, implement, and optimize ETL/ELT pipelines for large-scale structured and semi-structured data
• Define and enforce engineering best practices across code quality, testing, CI/CD, and deployment processes
• Troubleshoot complex data and system issues, ensuring high reliability, performance, and scalability
• Collaborate closely with Product, Engineering, and Data teams to deliver high-impact data solutions aligned to business needs
• Mentor and guide engineers through code reviews, pairing, and technical leadership, supporting their growth and delivery capability
• Continuously improve the Helix platform with a focus on reusability, observability, scalability, and maintainability

Lead Data Engineer

QA Engineer

• Collaborating with your peers and engaging with Software Engineers, Product Managers, Delivery as part of our cross functional teams
• Advocating for the utilisation of the quality-first mindset throughout the development process
• Ensuring that we are embedding quality into our processes, utilising relevant techniques and heuristics where required to ensure effective testing and feedback loops
• You will be hands on, working with engineers to test and measure quality as products are being built
• This is a hybrid role - you are expected to be in the (x) office at least 2 days a week, with occasional travel to other offices where required.

Lead QA Engineer

Business Analyst

• You will be client facing and work as part of a cross functional team including designers, product managers, technologists and quality assurance engineers.
• The types of projects are varied, from websites and apps to marketing and data-focused products.
• You will typically work in one of two phases:
• - Discovery: helping our clients shape large digital products and technology projects, understanding the scope, technology and delivery approach, as well as the business case and rationale for investment.
• - Delivery: working as part of a team to build and deploy products for our clients. In this type of project, you will typically be responsible for running workshops, and creating documentation, and user stories, and other artefacts throughout the ready for development lifecycle.
• Running and attending workshops with clients, partners and vendors to gather inputs and information that contribute to solving client problems.
• Producing documentation including detailed user stories, user story maps, process flows (BPMN would be ideal), traceability matrices, data dictionaries, data flows, workflows (BPMN 2.0 would be ideal), capability maps, context diagrams, wiki pages, requirements documents, and integration specifications. and user stories.
• Producing and contributing to client-facing slide decks and documents to help bring clarity to complex problem spaces.
• Data analysis activities to support product requirements and key decision making.
• Working as part of a cross functional Agile team in the delivery of digital products.
• Attending and, at times, facilitating regular agile ceremonies such as sprint planning, stand-ups, retrospectives and showcases.
• Bring alignment between business objectives and value, user experience and technical delivery components.
• Continuously searching for ways to improve both client and internal processes.
• Mapping integrations and data flow experience required

Technical Business Analyst – Digital

Consultant

• Enhance Microsoft Dynamics Solutions – Support and sometimes lead the development and optimisation of Microsoft Dynamics Sales and Customer Service solutions.
• Ensure Best Practices – Implement best-in-class configuration, customisation and development standards.
• Act as an SME for Microsoft Dynamics Technical Solutions – Provide expertise in Power Automate flows, connectors and relevant components, middleware solutions and data warehouse integrations (ADF and other solutions).
• Act as an SME for Microsoft Dynamics Solution Integrations – Be an expert in how Microsoft Dynamics intersects with other platforms; designing and owning integration data flows between them.
• Support Solution Design – Feedback on how solutions are designed and support delivering scalable, high-performance Microsoft Dynamics solutions tailored to business needs.
• Upskill Junior Team Members – Mentor and develop internal Microsoft Dynamics resources, fostering technical growth within the team.
• Stakeholder Engagement – Able to engage and impress at Director and Exec level stakeholders both on the business side and technical side.

Delivery Manager – CRM Consulting

Lead Data Engineer

Lead QA Engineer

Technical Business Analyst – Digital

Dynamics Consultant