Twin Health

Growth Marketing

• Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
• Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
• Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
• Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
• Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
• Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.
• Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
• Leverage data insights to improve the client experience and inform strategic adjustments.
• Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and special initiatives that foster engagement and community-building.
• Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
• Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
• Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.
• Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
• Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
• Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
• Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.
• Additional duties as assigned

Senior Manager, Client Growth and Success

Marketing

• Drive member registration, activation, and business growth across health plan clients.
• Lead development and execution of multi-channel marketing programs across plan-owned and employer-facing channels.
• Identify opportunities, shape campaign approaches, and build scalable, repeatable programs.
• Collaborate cross-functionally with Sales, Clinical, Implementation, Client Success, Lifecycle Marketing, and Data.
• Serve as day-to-day marketing point of contact for clients and support onboarding/implementation of marketing access.
• Develop marketing playbooks and channel guidelines; manage scalable campaign execution processes.
• Track performance, analyze results, and apply insights to optimize campaigns.
• Ensure campaign data accuracy with Data Engineering and Clinical Ops and ensure marketing compliance.

Senior Manager, Client Marketing

Operations

Twin Health empowers people to reverse, prevent and improve chronic metabolic diseases by building The Whole Body Digital Twin.
As a Senior Coordinator, Clinical Systems & Operations, you will optimize Twin Health's clinical operations and develop reports, tracking, and reporting on key metrics.
Combine data analysis with Clinical Delivery Management operations including data entry, root cause analysis, and support for integrations and data migration across Salesforce, Medallion, Clinicapp, and Zendesk.
Collaborate with CDM workstreams—Eligibility Ops, Licensing Ops, Member Experience, Clinical Ops, and Launch Readiness—to drive data-driven decisions and improved patient care.
Manage and prioritize support tickets across Clinical Delivery teams, monitor system performance, and act as a technical resource for data visualization tools.
Support operational analytics projects, monitor project progress, identify risks, and assist in forecasting demand for services and resources.
Develop and maintain training programs, training materials, and provide hands-on training sessions for analytics tools.
Develop and maintain automated reporting solutions, generate KPI reports, create real-time dashboards, and write/optimize SQL scripts for data extraction.
Identify operational inefficiencies, support quality assurance initiatives, collaborate with business leaders, and ensure analytics adhere to SOPs.
Serve as liaison between Clinical Delivery and technical/product teams, collaborate with Salesforce and partner integrations, and provide operational updates to leadership.

Senior Manager, Client Growth and Success

Senior Manager, Client Marketing

Senior Coordinator, Clinical Systems and Operations