Twin Health

Senior Manager, Client Growth and Success

Twin Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $130,000 - $145,000 per year

Job Level

Senior

About the role

  • Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
  • Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
  • Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
  • Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
  • Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
  • Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
  • Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.
  • Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
  • Leverage data insights to improve the client experience and inform strategic adjustments.
  • Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
  • Support and lead client events, webinars, and special initiatives that foster engagement and community-building.
  • Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
  • Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
  • Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.
  • Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
  • Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
  • Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
  • Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.
  • Additional duties as assigned

Requirements

  • 6+ years of experience in client success, account management, or a similar. Customer-facing role, ideally within a SaaS, health, or services-driven organization.
  • Proven track record of driving client growth, engagement, and retention.
  • Exceptional communication and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Comfortable navigating ambiguity and working independently.
  • Highly organized with excellent attention to detail and follow-through.
  • A collaborative mindset and a passion for making a meaningful impact.
  • Compelling presentation/storytelling skills, to be assessed during recruiting process.
  • The flexibility and agility to work cross-functionally in a fast-paced environment.
  • Willingness and ability to travel as needed.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.