Twin Health

Platform Engineer

• Architect, design, and build robust and efficient AI/ML systems for a production environment, focusing on backend distributed systems, microservices, and ensuring system accuracy.
• Lead cross-functional initiatives end-to-end (scoping, timelines, dependencies), driving alignment across Data, Infra and ML Engineering.
• Collaborate closely with AI/ML engineers to optimize workflows for model training, real-time inference, monitoring, and troubleshooting
• Be a subject matter expert on ML infrastructure, providing guidance to both internal teams and external stakeholders.
• Ensuring operational excellence and reliability of ML systems. Define and enforce SLAs around system performance, including latency, throughput, and resource utilization.
• Develop tools for effective model management, continuous monitoring, and enhancing the efficiency and effectiveness of the entire ML lifecycle.
• Actively engage in mentorship and knowledge sharing to promote a culture of continuous learning and improvement within the team.

Senior AI Platform Engineer

Sales

• Partner Engagement: Build and maintain relationships with health plan Account Executives and benefits brokers/consultants who serve mid-market employers, keeping Twin Health top-of-mind when clients are looking to address metabolic health challenges.
• Co-Selling: Join health plan AEs and broker partners on prospect calls to present Twin Health's solution, answer clinical and ROI questions, and help move deals forward.
• Territory Management: Manage a pipeline of mid-market employer opportunities (1,000–10,000 lives) across your region, with a focus on the Illinois market.
• Education & Enablement: Conduct lunch & learns, webinars, and office visits to educate partner reps on Twin Health's technology and help them identify the right employer clients.
• Collateral & Customization: Partner with marketing to tailor pitch decks, one-pagers, and ROI tools that make it easy for health plan and broker partners to position Twin Health.
• Market Intelligence: Use claims trends and population health data to help partners identify employer clients with high metabolic health spend who would benefit most from Twin.

Partnership Sales, Health Plan, Mid-Market ASO

Bilingual

• Prioritize and manage individual members along the Twin journey to reversal and self-care management
• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
• Engage and activate members to set goals, manage their care, and stay motivated on their journey to self efficacy
• Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
• Conduct detailed daily monitoring and management of assigned members to ensure full compliance with the Twin program
• Review member health data and reports daily to ensure accuracy, completeness and program adherence
• Provide feedback to members on daily metrics including weight, continuous blood glucose monitoring, blood pressure, sleep, breathing, movement, adherence to dietary and supplements and satisfaction with the program
• Strictly adhere to Standard Operating Procedures for member management and escalations
• Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
• Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal.
• Organize and maintain participant’s records in a secure compliant fashion
• Additional duties as assigned

Conditioning Health Coach, Bilingual (English/Spanish)

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
• Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience
• Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment
• Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime
• Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
• Document all interactions accurately and in real time, ensuring clear visibility across systems and teams
• Manage and resolve support cases within a ticketing system
• Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution
• Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction
• Collaborate cross-functionally to escalate and resolve complex issues as needed
• Maintain a strong attention to detail while multitasking across systems, tools, and workflows

Member Support Associate, Bilingual – English/Spanish

Growth Marketing

• Run point on coordinating cross-functional workstreams supporting strategic employer accounts, ensuring deliverables stay on track, owners are clear, and timelines hold
• Maintain account plans, trackers, and project documentation; proactively surface risks, dependencies, and slippage to the Director
• Drive follow-through on action items coming out of client meetings, internal syncs, and leadership reviews
• Partner with Clinical, Product, Analytics, Marketing, and Implementation teams to ensure aligned, on-time execution against client commitments
• Support development of materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and narrative drafting
• Analyze engagement, enrollment, and outcomes data to identify trends, anomalies, and opportunities worth surfacing
• Translate complex data into clear, accurate, client-ready insights
• Monitor client health indicators and flag potential risks to senior leadership
• Coordinate internally to resolve operational issues impacting client experience
• Document meeting minutes, client feedback, account plans, and insights to inform internal improvements
• Support strategies to increase enrollment and member engagement
• Coordinate client-facing communications, campaigns, and webinars with Marketing
• Analyze performance data to identify trends and opportunitiesAssist with renewal tracking, documentation, and timeline management
• Identify potential expansion opportunities and escalate to senior leadership
• Maintain renewal readiness materials and client documentation
• Other duties as assigned

Client Growth & Success Associate – Strategic Employers

Designer

• Shape the Product Emotional Language: Define how the product feels and connects with members through visual, illustration, and motion design. With a core AI agent at the center of the experience, you will conceptualize and bring to life the critical moments of empathy—whether a member is interacting with the AI or their human care team.
• Deliver Uncompromising Craft: Uphold an elite bar for design execution. You understand deeply how visual polish and motion impact UX and engagement, ensuring our app is as beautiful and inclusive as it is functional. You can independently generate and land a compelling direction from zero to one.
• Master Micro-Interactions: Design and prototype the subtle moments of delight—fluid button states, haptic feedback pairings, and seamless transitions that make the product feel genuinely alive.
• Highlight the Human Touch: Craft visual bridges that celebrate and elevate the vital connection between our members and their dedicated human care teams.
• Operate with Speed & Bias for Action: Thrive in a fast-paced environment by driving rapid iteration and deployment. You expertly balance high-velocity execution with scalable, long-term visual integrity.
• Navigate Strategic Trade-offs: Be a relentlessly open and collaborative partner. While highly autonomous, you know when to push for absolute perfection, when to pull back, and how to make the necessary design trade-offs to keep cross-functional projects moving forward without sacrificing the core experience.
• Ensure Seamless Integration: Partner closely with Product Designers, Product Managers, and Engineering to ensure your motion assets (via Lottie/Rive) are easily implemented and perform flawlessly across iOS and Android.
• Other duties as assigned

Senior Creative Designer

Product Manager

• Understand the member deeply
• Analyze behavior, food logs, and outcomes to uncover what drives change
• Identify the highest-leverage opportunities to improve member health
• Build experiences that change behavior
• Own the full nutrition journey: logging → insights → guidance → action
• Design experiences that are engaging and drive long-term change
• Build the foundation
• Define and evolve the core data models and systems powering nutrition
• Enable both member-facing experiences and internal tools
• Operate end-to-end in an AI-first world
• Rapid iteration and learning: idea → prototype → delivery
• Translate insights into precise briefs and PRDs to drive clarity
• Drive outcomes
• Define success metrics and own results
• Continuously improve behavior change, engagement, and clinical outcomes
• Other duties as assigned

Principal Product Manager, Nutrition

Full-stack Engineer

• Design, develop, and scale backend services and RESTful APIs using FastAPI (Python) and Spring Boot (Java).
• Architect and implement AI agents, including prompt engineering, evaluation, and continuous improvement workflows.
• Build event-driven systems and well-defined internal APIs to enable reliable, real-time communication across services.
• Lead technical architecture decisions in close collaboration with engineering and product leadership.
• Drive product metrics and measurable business impact.
• Own end-to-end delivery of projects, including design, implementation, testing, deployment, and operational support.
• Manage and improve CI/CD pipelines to enable safe and rapid feature releases.
• Monitor, troubleshoot, and optimize system performance to support high throughput and rapid growth.
• Partner closely with Product, Design, DevOps, and AI/ML teams to align technical execution with Copilot product goals, and effectively communicate trade-offs and progress to stakeholders.
• Mentor and guide engineers within the Copilot team to uphold high standards of technical excellence.
• Write clean, testable, and maintainable code following engineering best practices.
• Take on additional responsibilities as needed.
• Other duties as assigned

Lead Software Engineer

• Serve as a day-to-day contact for assigned employer clients
• Support senior CGS leaders on large strategic accounts, assisting with meeting preparation, follow-ups, reporting, and execution of account plans
• Build strong working relationships with client stakeholders and consultants
• Track client goals, KPIs, and engagement metrics to ensure alignment
• Prepare performance reports, engagement summaries, and ROI analyses
• Support Monthly and Quarterly Business Reviews
• Monitor client health indicators and flag potential risks to senior leadership
• Coordinate internally to resolve operational issues impacting client experience
• Support strategies to increase enrollment and member engagement
• Coordinate client-facing communications, campaigns, and webinars with Marketing
• Analyze performance data to identify trends and opportunities
• Assist with renewal tracking, documentation, and timeline management
• Identify potential expansion opportunities and escalate to senior leaders
• Maintain renewal readiness materials and client documentation
• Partner with Clinical, Product, Analytics, and Implementation teams to ensure strong client execution
• Document client feedback and insights to inform internal improvements
• Ensure follow-through on action items and deliverables
• Other duties as assigned

Client Growth and Success Associate

• Accountable for a defined share of net-new pipeline generated by Marketing programs, co-owned with BD
• Drive pipeline acceleration — deal progression, win-rate lift, and cycle compression
• Build and run account-based programs supporting priority enterprise targets and client expansion
• Develop repeatable plays across target accounts and client populations
• Own engagement strategy for Active Twins
• Design and run programs across education, community, referrals, challenges, and seasonal moments
• Partner with Product/Clinical to strengthen retention and reduce churn
• Move from one-off campaigns to repeatable growth systems
• Build a structured testing approach across messaging, sequencing, and programs
• Use performance data to decide what to scale, improve, or stop
• Define how channels work together across campaigns and journeys
• Ensure programs are connected, sequenced, and aligned to clear goals
• Partner with Brand & Experience to raise the bar on messaging and creative quality
• Partner closely with Clinical, Product, Product Marketing, Analytics, MarTech, and Sales
• Ensure growth programs align with product experience and business priorities
• Influence without direct ownership across teams
• Lead and scale a high-performing growth marketing team
• Set clear ownership, KPIs, and operating cadence
• Build a culture of accountability, speed, experimentation, and continuous improvement

Senior Director, Growth Marketing

Marketing Operations

• Own campaign execution across all channels including email, direct mail, SMS, social, paid ads, webinars and in-app campaigns
• Coordinate execution for both internal initiatives and partner-facing campaigns
• Manage and evolve QA processes to ensure flawless execution (rendering/testing, link checks, targeting validation, tracking, and compliance review).
• Track and report time-to-launch as a core performance metric, flagging delays and driving resolution
• Own audience builds and list management for all direct mail and digital campaigns
• Manage segmentation logic in coordination with Hightouch and Snowflake pipelines (Martech Team)
• Validate audience exports before use, flagging and resolving discrepancies with MarTech and the Analytics team
• Maintain documentation of segmentation logic and audience definitions for auditability
• Create and manage UTMs for all campaigns, maintaining a centralized tracking log
• Coordinate landing page updates and QA with Growth Pod Team
• Ensure tracking is validated before campaign launch; flag gaps or anomalies promptly
• Serve as the primary Marketing Operations liaison to the Analytics team (Marketing Solutions Architect, Digital Analyst) — not owning analytics infrastructure, but ensuring Marketing's reporting needs are clearly scoped and prioritized
• Translate campaign reporting requirements into well-defined requests for Analytics partners; coordinate on dashboards, campaign-level insights, and the shared marketing performance scorecard
• Own post-campaign performance reporting across all channels, synthesizing data from Braze, Salesforce, and Lightdash into clear insights for stakeholders
• Monitor campaigns in-flight and flag delivery issues or anomalies in real time — escalating to the Analytics team where deeper investigation is needed
• Ensure campaign-level data is clean and accessible to support ROI tracking and executive reporting
• Identify discrepancies between platforms (Braze, Salesforce, Lightdash, Finance) and coordinate resolution with Analytics and MarTech rather than resolving in isolation
• Manage day-to-day relationships with direct mail vendor (RRD)
• Coordinate job submissions, delivery tracking, and inventory tracking
• Escalate vendor issues to Senior Manager as appropriate
• Document vendor SOPs and maintain accurate records for billing and audit purposes
• Other duties as assigned

Marketing Operations Manager

Recruitment

• Own end-to-end interview scheduling, ensuring a fast, seamless candidate experience
• Coordinate screens, remote and onsite interviews
• Travel coordination for onsite interviews
• Maintain clear candidate communication and manage interview materials. This may include initial phone screen
• Assist with resume screening and source candidates via LinkedIn, if needed
• Maintain an accurate candidate database and job postings
• Partner with recruiter and hiring managers on priorities, candidate tiers, and interview plans
• Act as the central point of contact across hiring teams and resolve scheduling conflicts
• Track candidate lifecycle, ensuring data accuracy and timely feedback
• Share candidate updates and improve recruiting workflows