Twin Health

Product Manager

• Own the strategy and execution for Twin’s next generation of member-facing experiences
• Deliver agents and in-app journeys that set up each member’s plan (aligned care-plan goals, flexible daily plan) and surface holistic insights that drive measurable outcomes
• You’ll set the roadmap, ship fast, run bold experiments, and scale what works across app, chat, voice, and proactive surfaces.
• Set the strategy and roadmap: Define and socialize a multi-quarter plan across the daily plan, the member journey, and the care circle; tie to activation, retention, and outcome targets.
• Build and ship core journeys: Deliver consumer-grade experiences across app, chat, and voice
• Specify with clarity: Write precise UX briefs/PRDs and acceptance criteria; partner with Design, Engineering, and QA to move idea → experiment → launch.
• Know the member: Lead discovery (interviews, usability tests, diary studies); synthesize insights into decisions and narrative updates.
• Lead the narrative: Tell the story—why this, why now, what moved—and translate insights into the next bets.
• Other duties as assigned

Senior Product Manager, Member Experience

• Own the strategy and execution for Twin’s voice onboarding and enrollment agent and our hybrid conversational Digital Twin.
• Turn multi-modal data (CGMs, wearables, labs, meals) into everyday guidance members use—driving activation, habit formation, and measurable outcomes.
• You’ll set the roadmap, ship fast, run bold experiments, and scale what works across chat, voice, and proactive agents.
• Set the strategy and roadmap: Define and socialize a multi-quarter plan for voice and conversational AI tied to activation, retention, and outcome targets.
• Build and ship agent flows: Deliver onboarding, enrollment, and daily-coaching experiences across voice, chat, and task agents.
• Specify with clarity: Write specific requirements; partner with Design, Engineering, and QA to move idea → experiment → launch.
• Create the blueprint: Establish conversation patterns, prompt and versioning practices, and lightweight evaluations focused on quality, speed, and cost.
• Lead the narrative: Tell the story—why this, why now, what moved—and translate insights into the next bets.
• Other duties as assigned

Senior Product Manager, AI

Full-stack Engineer

• Lead the design and development of the complete user-facing experience for our AI-agentic systems, from concept to deployment.
• Build novel, conversational, and multi-modal web user interfaces that go beyond traditional forms and buttons.
• Architect and maintain scalable backend services, APIs, and data pipelines that connect the frontend to our core AI models and agentic logic.
• Rapidly prototype and iterate on new, ambiguous product concepts, demonstrating a strong ability to navigate the unknown.
• Champion best practices for the full lifecycle of AI-native applications, including testing, monitoring, security, and scalability.
• Mentor other engineers, helping to elevate the team's ability to think about and build for the AI-agentic era.
• Take on additional responsibilities as needed, including on-call rotations.
• Regular travel to our Mountain View headquarters for planning workshops and team collaboration sessions.
• Other duties as assigned

Senior Full Stack Engineer, AI Agentic

QA Engineer

• Shape AI-driven Enrollment process and deliver optimized conversion outcomes for Twin Members.
• Validate end-to-end behavior of conversational AI agents (voice and text) integrated into Member mobile app and Clinical web app.
• Drive test strategy, planning and execution covering functionality, usability, performance, localization, 3rd-party integrations and reliability.
• Validate real-world end-to-end Member and Clinical conversion experiences on Production and Staging environments.
• Collaborate with Product Management, Development, Design and MEA team as a super-user to represent Members and improve user experience.
• Fully leverage AI to assist testing, develop comprehensive test coverage and automated regression using AI QA agents.
• Additional duties as assigned.

Senior Quality Assurance Engineer

Growth Marketing

• Own and manage a portfolio of employer clients as the single point of accountability
• Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs
• Develop deep expertise in Twin’s programs, operations, and growth strategies to advise clients effectively
• Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction
• Prepare and deliver client reporting, including ROI analysis and business reviews tailored to client objectives
• Proactively monitor client health and mitigate risks to satisfaction and retention
• Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions
• Lead strategies that maximize program adoption and member engagement
• Use data insights to refine client strategy and improve outcomes
• Partner with Marketing to create client-facing materials and success stories
• Support and host client webinars and special initiatives to build engagement and community
• Manage the full renewal lifecycle for your portfolio, ensuring timely and successful outcomes
• Identify and lead opportunities for expansion and upsell
• Surface risks to renewal or growth early and partner cross-functionally to resolve them
• Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams
• Share client insights with internal teams to inform product improvements and growth strategies
• Collaborate with Marketing to develop promotional toolkits and campaigns that drive engagement
• Operate with urgency, rolling up your sleeves to meet client needs and business objectives
• Report to the Director of Client Success & Growth and collaborate across Marketing, Health Economics, Clinical Delivery, Partner Integration, and Product teams

Manager, Client Growth and Success

AI Engineer

• Drive the end-to-end lifecycle of AI products, from ideation and prototyping to development, deployment, and optimization
• Apply advanced techniques like advanced Prompt Engineering, conversational AI agents, deep learning, and personalized recommendations to create “N of 1” solutions that adapt to individual needs
• Build and improve ML models to drive behavior change to achieve sustained improvements in metabolic health for a diverse member base across diabetes, weight loss, etc.
• Influence product roadmap by deeply understanding member behavior and preferences through continuous data analysis
• Collaborate cross-functionally with our clinical, medical research, business analytics, and engineering teams to design end-to-end AI-powered experiences for our members and clinical teams and achieve metrics-driven impact
• Ship AI features used by members to improve their health every day
• Additional duties as assigned

Senior AI Engineer

Operations

• Provide timely, professional response to urgent care line clinical response to Twin members, pharmacies and external PCPs as evidenced by adherence to partner specific SLA metrics.
• Escalate calls appropriately to the provider or nursing team via a specific clinical escalation protocol as evidenced by member satisfaction and adherence to clinical protocols.
• Some outreach to members to confirm appointments leading to reduction in no show and cancellation rates for contacted individuals.
• Some phone calls to pharmacies to assist with auto-refill cessation where directed.
• Tracks and reports on specific processes, as determined by managing team
• May include member outreach to help complete health risk assessments and capture missing information over the phone
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• May help initiate medication refill requests
• Participates in team huddles, care management planning and operations meetings
• Participates in continuous process improvement activities and initiatives
• May performs administrative tasks (indirect care) that support the care team
• May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
• Other duties as assigned

Certified Medical Assistant, Provider Operations

Support Engineer

• Serve as the go-to technical and operational resource supporting the Sales team in pre-sales activities
• Complete deal-specific research to support sellers in understanding the audiences they will engage
• Design tailored solution architectures for enterprise prospects, aligning Twin’s capabilities with partner needs
• Translate clinical, product, and operational inputs into clear, client-facing documentation and narratives
• Partner closely with Sales, Clinical, Product, Analytics, and Operations teams
• Collaborate with Product and Clinical teams to stay current on platform capabilities and pipeline
• Partner with Marketing to maintain and improve sales collateral, slide decks, and case studies
• Help coordinate pilots or pre-implementation planning for deals
• Structure proposals, sales collateral, RFP responses, product demos, and customized solutions for health plans, employers, and provider organizations
• Ensure consistency, accuracy, and high-quality delivery across all client-facing materials

Sales Support Architect

Content Writer

• Lead the development of proposals, RFPs, RFIs, and related materials from kickoff to submission
• Translate complex healthcare and tech concepts into clear, compelling narratives for diverse stakeholders
• Partner with subject matter experts (clinical, data, operations) to gather accurate, impactful contentEnsure proposals meet all compliance, formatting, and submission requirements
• Tailor messaging to align with the goals of health plans, employers, and other key buyersMaintain and continuously improve a proposal content library for consistency and efficiency
• Collaborate with design and marketing teams on presentation-ready formatting and visualsStay informed on industry trends, payer expectations, and competitor positioning
• Complete additional research for deals as needed

Proposal Writer

• Own the end-to-end member activation and enrollment funnel—from first touch to enrollment
• Ship agent-led experiences: design voice + chat flows, prompts, policies, and handoffs to humans when needed to drive outcomes
• Design the experiment machine: ideate, prioritize, and run experiments (copy, pricing, sequencing, eligibility, nudges, scheduling)
• Specify with clarity: PRDs/1-pagers, user stories, acceptance criteria; partner tightly with Design/Eng/QA
• Cross-functional execution with Marketing, Operations, Design, Data, and Engineering
• Coach & uplevel: mentor PMs; raise the bar on product thinking, execution speed, and data rigor

Director of Product Management, Growth

• Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
• Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
• Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
• Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
• Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
• Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.
• Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
• Leverage data insights to improve the client experience and inform strategic adjustments.
• Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and special initiatives that foster engagement and community-building.
• Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
• Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
• Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.
• Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
• Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
• Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
• Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.
• Additional duties as assigned

Senior Manager, Client Growth and Success

Marketing

• Drive member registration, activation, and business growth across health plan clients.
• Lead development and execution of multi-channel marketing programs across plan-owned and employer-facing channels.
• Identify opportunities, shape campaign approaches, and build scalable, repeatable programs.
• Collaborate cross-functionally with Sales, Clinical, Implementation, Client Success, Lifecycle Marketing, and Data.
• Serve as day-to-day marketing point of contact for clients and support onboarding/implementation of marketing access.
• Develop marketing playbooks and channel guidelines; manage scalable campaign execution processes.
• Track performance, analyze results, and apply insights to optimize campaigns.
• Ensure campaign data accuracy with Data Engineering and Clinical Ops and ensure marketing compliance.

Senior Manager, Client Marketing

Twin Health empowers people to reverse, prevent and improve chronic metabolic diseases by building The Whole Body Digital Twin.
As a Senior Coordinator, Clinical Systems & Operations, you will optimize Twin Health's clinical operations and develop reports, tracking, and reporting on key metrics.
Combine data analysis with Clinical Delivery Management operations including data entry, root cause analysis, and support for integrations and data migration across Salesforce, Medallion, Clinicapp, and Zendesk.
Collaborate with CDM workstreams—Eligibility Ops, Licensing Ops, Member Experience, Clinical Ops, and Launch Readiness—to drive data-driven decisions and improved patient care.
Manage and prioritize support tickets across Clinical Delivery teams, monitor system performance, and act as a technical resource for data visualization tools.
Support operational analytics projects, monitor project progress, identify risks, and assist in forecasting demand for services and resources.
Develop and maintain training programs, training materials, and provide hands-on training sessions for analytics tools.
Develop and maintain automated reporting solutions, generate KPI reports, create real-time dashboards, and write/optimize SQL scripts for data extraction.
Identify operational inefficiencies, support quality assurance initiatives, collaborate with business leaders, and ensure analytics adhere to SOPs.
Serve as liaison between Clinical Delivery and technical/product teams, collaborate with Salesforce and partner integrations, and provide operational updates to leadership.