Twin Health

Marketing Operations

• Own campaign execution across all channels including email, direct mail, SMS, social, paid ads, webinars and in-app campaigns
• Coordinate execution for both internal initiatives and partner-facing campaigns
• Manage and evolve QA processes to ensure flawless execution (rendering/testing, link checks, targeting validation, tracking, and compliance review).
• Track and report time-to-launch as a core performance metric, flagging delays and driving resolution
• Own audience builds and list management for all direct mail and digital campaigns
• Manage segmentation logic in coordination with Hightouch and Snowflake pipelines (Martech Team)
• Validate audience exports before use, flagging and resolving discrepancies with MarTech and the Analytics team
• Maintain documentation of segmentation logic and audience definitions for auditability
• Create and manage UTMs for all campaigns, maintaining a centralized tracking log
• Coordinate landing page updates and QA with Growth Pod Team
• Ensure tracking is validated before campaign launch; flag gaps or anomalies promptly
• Serve as the primary Marketing Operations liaison to the Analytics team (Marketing Solutions Architect, Digital Analyst) — not owning analytics infrastructure, but ensuring Marketing's reporting needs are clearly scoped and prioritized
• Translate campaign reporting requirements into well-defined requests for Analytics partners; coordinate on dashboards, campaign-level insights, and the shared marketing performance scorecard
• Own post-campaign performance reporting across all channels, synthesizing data from Braze, Salesforce, and Lightdash into clear insights for stakeholders
• Monitor campaigns in-flight and flag delivery issues or anomalies in real time — escalating to the Analytics team where deeper investigation is needed
• Ensure campaign-level data is clean and accessible to support ROI tracking and executive reporting
• Identify discrepancies between platforms (Braze, Salesforce, Lightdash, Finance) and coordinate resolution with Analytics and MarTech rather than resolving in isolation
• Manage day-to-day relationships with direct mail vendor (RRD)
• Coordinate job submissions, delivery tracking, and inventory tracking
• Escalate vendor issues to Senior Manager as appropriate
• Document vendor SOPs and maintain accurate records for billing and audit purposes
• Other duties as assigned

Marketing Operations Manager

Recruitment

• Own end-to-end interview scheduling, ensuring a fast, seamless candidate experience
• Coordinate screens, remote and onsite interviews
• Travel coordination for onsite interviews
• Maintain clear candidate communication and manage interview materials. This may include initial phone screen
• Assist with resume screening and source candidates via LinkedIn, if needed
• Maintain an accurate candidate database and job postings
• Partner with recruiter and hiring managers on priorities, candidate tiers, and interview plans
• Act as the central point of contact across hiring teams and resolve scheduling conflicts
• Track candidate lifecycle, ensuring data accuracy and timely feedback
• Share candidate updates and improve recruiting workflows

Recruiting Coordinator

Program Manager

• Own the campaign calendar. Maintain a consolidated, up-to-date view of all member acquisition campaigns across email, direct mail, paid digital, SMS, and landing pages. Ensure the calendar reflects accurate launch dates, owners, and statuses so the team always knows what’s in flight and what’s coming next.
• Drive campaign execution. Manage intake, timelines, QA checkpoints, and launch approvals for acquisition campaigns. Coordinate across Marketing, MarTech, Analytics, Creative, and Product to keep launches on schedule and error-free.
• Coordinate with MarTech on campaign operations. Serve as the primary liaison between campaign strategy and the MarTech team that owns Braze. Manage intake of new canvas requests, track build and QA progress, and ensure campaigns launch with the right audience logic, personalization, and timing.
• Coordinate with Marketing Operations to ensure content for member acquisition campaigns is delivered in a timely manner and passes necessary approvals and QA steps
• Run the weekly operating cadence. Facilitate weekly acquisition team meetings, track action items, surface blockers early, and ensure cross-functional commitments are met. Keep the team coordinated without creating unnecessary process overhead.
• Maintain documentation and runbooks. Own process documentation for campaign operations, QA standards, and handoff protocols. Ensure the team has clear, up-to-date playbooks so institutional knowledge doesn’t live in anyone’s head.
• Coordinate mailer production and vendor timelines. Work with vendor partners and internal teams to manage direct mail drop schedules, audience file deadlines, and in-home timing. Flag risks early and escalate when timelines are at risk.
• Track performance and surface insights. Monitor daily registration and campaign performance signals. Prepare clear, concise weekly readouts for leadership that highlight what’s working, what needs attention, and what actions are being taken.
• Other duties as assigned

Program Manager, Member Acquisition

Product Designer

• Champion the Clinical User: Make understanding our coaches and doctors your number one priority. Conduct immersive research to uncover unmet needs, and use those insights to design tools that genuinely make their jobs easier and more effective.
• Drive In-Depth Product Thinking: Look beyond isolated features to understand the entire clinical ecosystem. Design holistic, interconnected user journeys that seamlessly bridge desktop/web and mobile touchpoints, anticipating edge cases and systemic impacts before they happen.
• Generate Prolific, High-Craft Output: Produce immaculate user journey maps, wireframes, prototypes, and high-fidelity specs at a massive scale and rapid pace. Speed is essential, but it must never compromise the exquisite quality and precision of your visual and interaction design.
• Act as a "Chaos Pilot": Operate effectively in high-velocity, ambiguous environments. Embrace ruthless prioritization and triage by rapidly identifying critical design debt and operational bottlenecks, solving them with highly polished, foundational design work.
• Influence Without Authority: Drive a cohesive, user-first mindset across product, engineering, and clinical teams. Clearly articulate your design rationale and align disparate groups around a shared vision, even amidst competing priorities.
• Innovate with AI: Leverage modern design techniques and developments in AI/ML (including LLM-augmented experiences) to streamline complex clinical workflows through elegant, intuitive interfaces.
• Other duties as assigned

Senior Product Designer

Designer

• Architect the Company's Future: Play a critical role in defining the long-term trajectory of Twin Health's product design system. You aren't just building a system for today; you are creating the strategic blueprint that will support our next decade of growth.
• Speed & Bias for Action: In our fast-paced environment, you will drive rapid iteration and deployment, expertly balancing high-velocity execution with long-term architectural integrity.
• Establish System Governance: Define and maintain clear contribution models, documentation standards, and version control processes so the broader design team can easily adopt, contribute to, and scale the system at a rapid pace without creating fragmentation.
• Exceptional Execution & Craft: Uphold an uncompromisingly high bar for visual design. You know exactly how design patterns impact the broader UX, ensuring that our system is as beautiful, accessible, and inclusive as it is functional. You can independently generate and land on a compelling visual direction from scratch.
• Drive & Measure Adoption: Partner with engineering and product leaders to champion system adoption across the organization. You will be responsible for metrics to measure the system's impact on product quality, engineering velocity, and overall user experience to ensure design translates to real-world results.
• Bridge Design, Code, & AI: Seize the chance to reinvent the bridge between our design and engineering teams. You will be empowered to forge entirely new operational flows, standing at the forefront of industry innovation by safely leveraging AI and Model Context Protocols (MCP) to automate and translate Figma environments directly into production code.
• Strategic Collaboration & Trade-offs: Be a relentlessly open and communicative partner. While you are highly autonomous in driving visual direction and moving quickly, you also know how to collaborate deeply, when to pull back, and how to make the necessary architectural trade-offs to keep cross-functional projects moving forward.
• Other duties as assigned

Principal Design System Designer

Product Manager

• Own the strategy and execution for Twin’s next generation of consumer-facing experiences
• Design and ship end-to-end in-app journeys that gather rich context about our members, set up personalized care plans, and deliver nutrition and activity insights that drive measurable health outcomes
• Define the roadmap, ship quickly, run bold experiments, and scale what works across app, chat, voice, and AI-generated surfaces
• Lead discovery through interviews, usability testing, diary studies, and behavioral analysis
• Synthesize qualitative and quantitative insights into clear product decisions and narratives
• Build shared understanding of member needs across Product, Design, and Engineering
• Own critical consumer journeys from first touch through ongoing engagement
• Deliver consumer-grade experiences across mobile, web, chat, and voice
• Move ideas from concept → prototype → experiment → launch with urgency and quality
• Define input and output metrics tied to member behavior and health outcomes
• Build quarterly plans with clear hypotheses and success criteria
• Ship improvements weekly and iterate based on data, not opinions
• Write crisp PRDs, UX briefs, and acceptance criteria
• Partner tightly with Design, Engineering, and QA to reduce ambiguity and increase velocity
• Tell the story: why this, why now, what we learned, what changed
• Communicate progress and tradeoffs clearly to cross-functional partners and leadership
• Translate insights into the next set of bets on the roadmap

Principal Product Manager, Consumer Experiences

Salesforce Developer

• Design, develop, and deploy custom APEX classes, triggers, batch jobs, and schedulers to meet complex business requirements, while also administering and maintaining the Salesforce org to ensure platform stability, performance, and scalability.
• Build modern, responsive user interfaces using Lightning Web Components (LWC) and Aura components.
• Configure and optimize Sales Cloud features including Opportunities, Leads, Contracts and Campaigns.
• Design and implement REST API integrations between Salesforce and third-party platforms including Gong, HubSpot, and Salesloft.
• Manage and optimize the Salesforce–HubSpot bi-directional data sync to ensure consistent customer and pipeline data across systems.
• Integrate Salesloft with Salesforce for seamless activity capture, sequence management, and reporting.
• Build and maintain CI/CD pipelines for automated deployment, validation, and testing of Salesforce metadata across sandbox and production environments.
• Serve as a trusted technical advisor, translating business requirements into scalable Salesforce architecture.
• Partner closely with Sales, Marketing, and Product/Engineering teams to understand evolving needs and translate them into actionable Salesforce solutions.
• Facilitate cross-functional workshops and working sessions to surface pain points, align on priorities, and drive consensus on solution approach.
• Lead technical discovery sessions and produce solution design documents, data flow diagrams, and integration specifications.
• Ensure data governance, security model (profiles, permission sets, sharing rules), and compliance best practices are followed.
• Create and maintain thorough technical documentation including solution designs, API contracts, and operational runbooks.
• Participate in sprint ceremonies, backlog grooming, and release planning as part of an Agile delivery team.
• Other duties as assigned

Salesforce Technical Consultant

Accounting Manager

• Lead the day-to-day general ledger accounting and manage the end-to-end month-end, quarter-end, and year-end close processes, ensuring timeliness and accuracy in accordance with US GAAP.
• Supervise, mentor, and develop a high-performing accounting team, fostering a culture of continuous improvement and professional growth.
• Serve as the primary administrator and subject matter expert for our ERP systems, optimizing workflows, managing integrations, and ensuring data integrity.
• Partner with the broader finance team to monitor daily cash flow, assist in preparing cash flow forecasts, and optimize working capital to support the company's operational needs and financial health.
• Oversee the accounts payable function and employee expense reporting processes, ensuring timely payments, accurate coding, and adherence to company policies.
• Manage the accounting for payroll, commissions, and employee benefits, partnering closely with the HR and People teams to ensure accurate recording and reconciliation.
• Design, implement, and maintain scalable accounting policies, procedures, and internal controls suitable for a fast-changing environment.
• Act as a key liaison for external auditors, preparing schedules, providing documentation, and addressing inquiries during annual audits.

Senior Accounting Manager

General Counsel

• Draft, review, and negotiate a wide range of commercial agreements, including master services agreements, order forms, BAAs, vendor contracts, NDAs, and data processing agreements
• Manage the contract lifecycle from intake through execution, working cross-functionally with sales, partnerships, finance, and product teams
• Build and maintain contract templates, playbooks, and self-serve resources that help the business move faster with less legal friction
• Support vendor management, including negotiating favorable termination provisions and payment terms
• Identify and flag regulatory and compliance considerations embedded in commercial terms, including HIPAA, state privacy laws, and telehealth requirements
• Track contract obligations, renewal dates, and key commercial terms across the portfolio
• Assist with corporate and regulatory projects as the team's needs evolve

Corporate Counsel

Director

• Lead the development of rigorous economic analyses to quantify the impact of Twin’s model on healthcare costs, utilization, and outcomes.
• Apply and interpret robust analytic methods including difference-in-differences analyses, quasi-experimental designs, longitudinal outcomes evaluation, and actuarial-style cost modeling.
• Translate clinical and utilization outcomes into defensible estimates of total cost of care impact and return on investment (ROI).
• Ensure modeling frameworks align with how payer actuarial and medical economics teams evaluate vendor interventions and population health programs.
• Maintain and evolve the economic models that underpin Twin’s ROI methodology, payer evaluations, and strategic insights.
• Participate in payer and employer discussions to explain and defend Twin’s methodology for calculating PMPM (Per Member Per Month) savings, cost offsets, and ROI.
• Partner with commercial and market access teams to translate economic findings into clear value narratives for health plans and self-insured employers.
• Support development of payer-facing materials including economic evidence summaries, value dossiers, and executive briefing content.
• Provide analytical guidance during strategic evaluations with benefit consultants, employer coalitions, and payer actuarial teams.
• Design and maintain credible economic and actuarial models used for payer evaluation, strategic analysis, and external publications.
• Ensure models are transparent, defensible, and aligned with industry expectations for total cost of care analysis across Commercial and Medicare Advantage populations.
• Translate modeling outputs into strategic insights that inform internal planning, payer engagement, and market positioning.
• Lead the development of economic and outcomes analyses that strengthen the evidence base supporting Twin’s clinical and financial impact.
• Serve as lead author or key contributor on peer-reviewed publications focused on the economic and clinical impact of metabolic health interventions.
• Develop white papers, market briefs, and executive perspectives aligned with Twin’s evidence and thought leadership agenda.
• Analyze large-scale claims datasets (e.g., MarketScan, Optum, CMS LDS) to identify patient populations and utilization patterns relevant to Twin’s model.
• Other duties as assigned.

Director, Payer Economics – HEOR Strategy

Application Engineer

• Design, implement, and manage application and cloud security tooling across AWS, including Security Hub, GuardDuty, Macie, Inspector, and related automation.
• Lead the deployment and configuration of Wiz CSPM, collaborating with infrastructure and DevOps teams to enhance visibility and remediation workflows
• Manage secure code scanning processes, integrating SAST (Static Analysis) and DAST (Dynamic Analysis) using Sonar Cloud to identify and remediate vulnerabilities early in the SDLC.
• Develop automated pipelines and playbooks for vulnerability triage, remediation tracking, and reporting of metrics. (MTTD, MTTR)
• Partner with software engineering teams to embed security into CI/CD pipelines and promote secure coding practices.
• Collaborate with the Security, IT, and GRC teams to ensure alignment with SOC 2, HIPAA, and SOX controls.
• Contribute to threat modeling, code review, and incident response related to application vulnerabilities.
• Evaluate and implement new security tools and processes to enhance the overall application security posture.
• Support vendor risk assessments and penetration testing efforts related to application components.
• Create and maintain security documentation, architecture diagrams, and operational runbooks.
• Participate in on-call rotations as part of the broader security operations program.
• Other duties as assigned.

Application Security Engineer

Operations

• Responsible for daily operations of direct reports while driving operational initiatives
• Leads clinical implementation efforts within an assigned team or partner for new technologies and workflows, which includes working in close partnership with operations leaders, product, engineering and design teams
• Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization
• Drives change management and adoption of new tools and workflows at team level by partnering with training and peer leaders. Serves as a subject matter expert between technical and frontline teams and incorporates post-implementation analysis, feedback
• In partnership, helps design and evolve workflows by assessing current to future-state needs that maintain quality and safety standards
• Works with teams to collect data, insights and front-line feedback to help inform decisions and standardize processes across assigned teams to support scalable work
• Achieves and upholds Twin service care goals and standards, which includes monitoring and managing team performance, meeting SLAs and targets
• Guides development, organization and communication of nursing/team policies and procedures
• Supports recruitment, training and mentoring
• Aligns and collaborates with cross-functional team leaders, and serves as team representative and/or subject matter expert on initiatives and projects
• Promotes member self-care management by utilizing clinical judgment, critical thinking skills
• Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members
• Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution
• Organizes accurate records and maintains confidentiality according to federal law and Twin
• Generates and analyzes reports as needed for management, identifying trends, any concerns
• Participates in on-going education and performance improvement activities
• Additional duties as assigned
• Other duties as assigned