Twin Health

Product Manager

• Own nutrition foundations: Build the tools and own the foundational models/data that are used for internal nutrition tooling through to member experiences.
• World-class nutrition guidance: Turn structured nutrition data into intelligent outputs: recipes, swaps, meal plans, and educational content that translates complex nutrition and data concepts into simple narratives and behavior change.
• Establish principles: Drive product principles for AI quality, nutrition consistency, and explainability that enable member trust, system scalability and impact velocity.
• Know the member: Lead discovery, analyze member behavior, food logs, and outcome data to inform prioritization decisions.
• Action throughout the stack: Tell the story to drive alignment — why this, why now, what impact.
• Translate insights into precise briefs and PRDs to drive clarity.
• Vibe code from idea → experiment → launch in an AI-world.
• Other duties as assigned

Senior Product Manager, Nutrition

• Own member acquisition end-to-end: from identifying high-potential eligible populations to driving registration and early activation.
• Build the member acquisition "machine":
• Segmentation and targeting logic
• Channel and messaging strategy
• A living experiment backlog
• Measurement frameworks and weekly operating cadence
• Stand up AI-driven growth workflows to scale:
• Personalization and targeting
• Creative generation and iteration
• Campaign orchestration and ops efficiency
• Run bold experiments across the acquisition funnel, including:
• Partner / employer launch playbooks
• Member outreach (email, SMS, direct mail where applicable)
• Landing pages, referral loops, and conversion paths
• Signup flow optimization and friction removal through product changes
• Instrument, analyze, and explain performance:
• Build and maintain dashboards
• Evaluate experiments with strong measurement hygiene
• Clearly call winners and losers and double down or kill fast
• Other duties as assigned

Principal Product Manager, Member Acquisition

Billing Specialist

• Lead and manage daily Billing Operations, including new customer billing setup, invoice and claims submission, payment posting, denial management, and accounts receivable (AR) follow-up.
• Establish quality controls and monitor key performance indicators (KPIs) such as Days in AR, denial rates, and clean claim rates to ensure timely reimbursements and meet individual/team goals.
• Develop and enforce billing policies and system controls to ensure strict compliance with customer agreements, payor requirements, and guidelines.
• Lead internal post billing audits to ensure billing integrity and compliance to contractual agreements and payer policies.
• Identify operational gaps, drive process improvement, and implement standardization across workflows.
• Develop and implement scalable operational workflows for claims management, system reconciliations, and Service Level Agreements (SLAs).
• Partner with Product and Engineering teams to design and implement automated tools, leveraging technology to reduce manual effort and increase productivity.
• Resolve customer grievances and escalations, ensuring a world-class customer experience.
• Co-lead the direct to consumer billing operations initiative.
• Oversee and execute Billing Operations projects, leading the initiative from inception to completion.
• Develop and manage project boards to track deliverables and ensure timely completion across all teams.
• Conduct regular project status meetings with the team and communicate progress, risks, and mitigation strategies to stakeholders.
• Maintain open and effective communication channels with project teams, internal departments, external customers, and stakeholders.
• Generate thorough and accurate project documentation, including Standard Operating Procedures (SOPs), policies, and best practices.
• Directly manage the Billing Operations Team.
• Establish and monitor performance metrics and individual development plans for all direct reports.
• Conduct regular 1:1 sessions, providing effective coaching and hands-on mentoring to foster a culture of continuous improvement.
• Empower direct reports by developing and implementing efficient processes to achieve departmental and organizational goals.
• Maintain positive team dynamics and promote a constructive workplace culture through active team member engagement.
• Serve as a change management leader, guiding the team through operational improvements.

Billing Operations Manager

Sales

• Deliver high-quality design solutions that support sales and client enablement efforts.
• Produce and maintain branded PowerPoint and/or Google Slides templates and core decks for use across sales presentations, client meetings, and internal communications.
• Design marketing collateral, including one-pagers, case studies, and whitepapers, using Adobe Creative Suite (particularly InDesign) and Figma.
• Support digital and print campaign needs by developing consistent, professional visual assets aligned with Twin’s brand standards.
• Translate data, outcomes, and scientific concepts into clear, visually compelling stories that resonate with employers and health plan audiences.
• Partner with marketing, brand, and commercial teams to ensure visual materials effectively communicate Twin’s differentiated value.
• Manage multiple design projects in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
• Contribute to ongoing improvements in brand consistency, visual systems, and creative processes across the marketing organization.
• Support member- and client-facing marketing initiatives, including lifecycle campaigns (email, mailers, landing pages), paid and organic social assets, and webinar visuals, as business needs require
• Collaborate with marketing partners to adapt and extend sales enablement concepts into broader brand and campaign work
• Contribute to the evolution of Twin’s visual language across channels, ensuring consistency between sales, marketing, and member experiences
• Help build, maintain, and evolve a scalable library of templates and modular assets to support sales and marketing teams, helping to templatize core assets
• Other duties as assigned

Marketing Designer, Sales Enablement

Growth Marketing

• Own the strategy and execution of Twin’s outbound growth engine across email, LinkedIn, website, and digital touch points
• Design and maintain sales-ready outbound sequences, messaging, and talk tracks by persona, industry, and deal stage
• Enable social selling by equipping sellers with content, scripts, and activation guidance that gets used
• Build trigger-based outbound plays tied to account behavior, engagement, lifecycle stage, and intent signals
• Partner with Sales and RevOps to reduce seller effort while increasing meeting rates and pipeline quality
• Shift growth execution from lead-based to account- and buyer-centric
• Translate GTM priorities into coordinated outbound motions by segment (employers, health plans, brokers)
• Ensure messaging is tailored to buyer role, industry context, and stage of consideration
• Align outbound marketing tightly with sales motions and field activity
• Own HubSpot as an execution layer, not just a campaign tool
• Design end-to-end workflows across marketing, sales, and digital channels
• Ensure clean handoffs between marketing and sales with clear ownership and timing
• Manage the commercial marketing calendar with a focus on pipeline impact, not volume
• Partner with MarTech and RevOps to deploy AI-assisted workflows that scale personalization in outbound
• Leverage AI to accelerate creation of outbound copy, sales sequences, and social messaging
• Design automated follow-up, routing, and scheduling flows that increase speed to conversation
• Pilot and scale new experiences such as AI chat, qualification, and meeting booking where they directly support outbound performance
• Partner with Product Marketing, Content, and Brand to ensure outbound messaging clearly articulates Twin’s value by audience
• Own the translation of positioning into seller-ready language and assets
• Ensure consistency across email, social, web, and sales touchpoints
• Define and track outbound productivity metrics including:
• Analyze performance and continuously optimize plays, messaging, and workflows
• Provide clear visibility into what is working and why
• Other duties as assigned

Senior Manager, Growth Marketing

Full-stack Engineer

• Build scalable and efficient services using microservices architecture capable of handling large datasets and complex processing.
• Integrate with payment platforms (e.g., Stripe or equivalent) to support Credit card payments HSA/FSA transactions, Payment history visibility and reconciliation
• Ensure data quality, consistency, and security throughout the data integration process
• Ensure high performance and reliability through scalable architecture and best practices.
• Integrate with third-party services to expand capabilities.
• Build Data pipelines to support data integration and transformation processes with tools including Python, DBT, Workato, Rivery, and Snowflake
• Troubleshoot and resolve technical issues related to data pipelines and integration
• Develop and implement data validation and monitoring strategies to ensure ongoing data integrity
• Involve in scheduled operations to help audits and support the cross functional team.
• Create and maintain technical documentation, including integration specifications, data flow diagrams, and data dictionaries
• Contribute to the continuous improvement of data integration processes and methodologies
• Other duties as assigned

Senior Software Engineer, Billing and Payment Platform

Marketing

• Drive enablement of the field marketing strategy aligned to pipeline and revenue target
• Build quarterly and annual field marketing plans that integrate:
• Twin-hosted events (executive dinners, roundtables, summits)
• Externally sponsored conferences and trade shows
• Client and co-marketing initiatives
• 1:1, 1:few, and 1:many ABM programs
• Client + member testimonials
• Ensure all programs align with GTM priorities and sales objectives
• Plan, manage, and execute high-impact events from end to end, including:
• Contract negotiation, budgeting, logistics, staffing, and vendor management
• Pre-event promotion and post-event follow-up motions
• Serve as the primary point of contact for event execution and onsite coordination when needed
• Ensure each event is optimized for pipeline generation, engagement, and brand visibility
• Act as the primary field marketing liaison to the client success and sales team
• Partner closely with Sales and Client Growth and Success team leadership to:
• Identify priority accounts and opportunities
• Design targeted ABM and field programs that accelerate deal progression
• Enable strong pre-, during-, and post-event sales motions
• Drive adoption of field marketing and sales enablement tools to support scale and consistency
• Develop and execute co-marketing programs with strategic partners
• Plan and launch joint initiatives including events, webinars, and integrated GTM campaigns
• Ensure alignment across marketing, sales, and partner teams
• Own field marketing performance tracking and reporting, including:
• Leads, MQLs, SQLs, pipeline generated and influenced
• Build dashboards and share insights with stakeholders (SF + Hubspot)
• Continuously test, optimize, and improve field programs based on performance data
• Partner with Growth, Product Marketing, Content, and Design teams to develop event and field assets
• Support content needs including landing pages, nurture flows, signage, and enablement materials
• Manage event budgets, timelines, and tracking frameworks
• Support creation of member + client testimonials to support Sales and Client Success team needs
• Create repeatable processes, templates, and toolkits to scale the field marketing function