Twilio

Sales

• Build and lead trusted senior relationships across global telecom and number-access suppliers.
• Own international carrier relationships spanning voice and phone number access.
• Ensure regulatory compliance, commercial alignment, and strong performance across voice stack.
• Partner with Product and Sales to shape go-to-market strategies aligned to customer demand.
• Define supplier selection and manage pricing, margins, and commercial strategy for voice and numbering.
• Build and maintain a per-country regulatory and legal knowledge base.
• Develop and execute carrier grade voice supply strategies.

Telecom Sales Specialist, Voice

Manager

• Own the end-to-end architecture for Quote-to-Cash, Billings-to-Cash, and Revenue platforms
• Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders
• Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes
• Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape
• Govern integrations between Zuora, Salesforce CPQ/CRM, ERP, tax engines, banks
• Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting
• Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs
• Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders

Senior Manager – Billing and Revenue

Account Executive

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
• Use a systematic approach to establish deep relationships with strategic prospective customers including understanding their mission, strategy, key decision-makers, organizational structure, and technology solutions.
• Leverage your expertise and relationships in the public sector including US State & Local Government and Higher Education, to build strategic programs that drive social impact and territory expansion as well as account development to deliver scale and amplification of social impact within the public sector vertical.
• Drive revenue and market share in defined territory and within the government, nonprofit, and social enterprise industry.
• Collaborate with Twilio partners to drive territory expansion in the public sector.
• Develop, maintain and expand the pipeline of new customer opportunities designed to drive relevance, reach and revenue for our platform.
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Generate and maintain an accurate pipeline and forecast utilizing CRM, Salesforce.
• Qualify, structure, negotiate, close, and manage strategic relationships that will drive platform adoption, revenue, and customer acquisition.
• Work with broader sales organization, product owners, legal team, sales operations and more to drive post-close engagement plans for success and growth.
• Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies

New Business Account Executive – Public Sector

Product Manager

• Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives.
• Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications.
• Partner with System Leads and Program Owners to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.
• Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives.
• Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership.

Senior Product Manager, Talent Systems

Marketing Analyst

• Evaluate the data generated from each channel and define a structured methodology for data collection.
• Define and document Employer Brand metrics and data sources
• Build and maintain a sustainable tracking system (ie Airtable, Excel)
• Build leadership-ready outputs that can be reused in EB and TA forums
• Ensure data consistency and reporting hygiene
• Establish a baseline view of Employer Brand performance across priority channels
• Track awareness, engagement, and behavior signals and roll up insights
• Identify top-performing channels, formats, and content themes
• Analyze trends and directional performance
• Partner with Employer Brand and TA team members to validate insights
• Act as an ambassador of the Twilio intern program and support intern community engagement.
• Support employer brand operations across projects as needed.

Marketing Analyst Intern – Employer Brand

Program Manager

• Own performance cycle execution
• Lead the end-to-end delivery of the annual performance cycle, including feedback moments, reviews, calibration support, and downstream handoffs (e.g., compensation).
• Develop and manage detailed project plans, timelines, dependencies, and risk mitigation strategies to ensure flawless execution.
• Coordinate readiness across policy, systems, enablement, communications, and HRBP support.
• Enable HR Business Partners
• Partner closely with HR Business Partners to ensure they are fully prepared to guide leaders and managers through performance cycles.
• Translate program design and policy into clear HRBP-facing guidance, including timelines, key messages, FAQs, escalation paths, and manager coaching considerations.
• Proactively identify where HRBPs may need additional clarity or support and address gaps before cycles launch.
• Gather structured feedback from HRBPs during and after cycles to inform improvements.
• Drive clarity, enablement, and adoption
• Design and execute clear, audience-specific communications for employees, managers, and HRBPs that explain what’s changing, what’s required, and why it matters.
• Build and deliver manager enablement (guides, toolkits, live sessions, office hours) that HRBPs can confidently reinforce with the business.
• Ensure enablement materials are practical, timely, and easy to use, especially for frontline managers.
• Partner closely with the HR Technology team
• Act as the primary performance program partner to the Workday team, translating program requirements into system configuration, testing, and launch plans.
• Ensure the technology experience supports a simple, intuitive, and compliant process.
• Coordinate testing, issue triage, and post-cycle retrospectives with HR Tech and HRBPs.
• Manage change and continuous improvement
• Apply structured change management practices to support adoption of performance updates and process improvements.
• Analyze cycle data and qualitative HRBP feedback to identify friction points and risks.
• Recommend and implement iterative enhancements while maintaining operational stability.
• Provide visibility and accountability
• Track and report on program status, risks, adoption, and outcomes to Talent leadership and senior stakeholders.
• Surface issues early with clear options and recommendations.
• Maintain strong operational documentation and decision records.

Senior Program Manager, Talent Management

Paralegal

• Support Twilio’s in-house and external counsel in factual development of cases.
• Assist with the discovery process, including the collection, retention, and production of documents and data.
• Research, draft, and review legal documents, including responses to demand letters and employment-related documents.
• Oversee, maintain, and draft existing and new document retention notices.
• Prepare documents for court filings.
• Create and maintain a repository of legal documents.
• Analyze information, documents, and data and provide written analysis to legal counsel.
• Work with outside counsel to create legal matter budgets.
• Track and manage critical litigation and other deadlines.
• Project manage and assist with various ad hoc legal projects.
• Help with the development and implementation of processes for efficient operations.

Senior Paralegal

Data Scientist

• Drive the definition and development of data science solutions to business problem statements from beginning to end: build relationships with partner teams, collect and analyze data, and develop recommendations to inform strategic decisions
• Generate insights and recommendations through exploratory analysis, A/B testing, and statistical modeling
• Work with product managers to design and analyze experiments to measure the impact of new features and develop a data-driven narrative on how their product is performing for use in monthly reviews
• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.

Senior Data Scientist

Human Resources

• Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
• Develop a deep understanding of the business, operating models, and regional dynamics to anticipate workforce risks and opportunities at scale.
• Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
• Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
• Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.
• Lead strategic workforce planning, capability planning, and skills gap analysis to ensure global operations teams are optimized for current priorities and future growth.
• Partner with Talent Acquisition teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
• Design organizational structures that balance operational efficiency, creativity, and agility, optimizing global operations effectiveness at scale.
• Pioneer and lead succession planning, leadership development, and retention strategies for critical global operations role.
• Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence-based executive decisions.
• Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
• Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance global operations workforce strategy; advise on emerging risks and opportunities.
• Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.
• Drive adoption of new HR programs, AI-powered solutions, and workforce strategies in a fast-moving, high-growth environment, ensuring leaders and teams transition smoothly through change.
• Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
• Promote initiatives that embed equity, inclusion, and belonging across the global operations organization.

Director, HR Business Partner, Global Operations

Accounting Manager

• Research and prepare technical accounting assessments of complex customer contracts, including multi-element arrangements, usage-based pricing, variable consideration, and customer incentives.
• Partner cross-functionally with Sales, Legal and FP&A as needed, on specific contract reviews and overarching commercial strategies to ensure revenue recognition is in compliance with ASC 606.
• Lead alignment with operational accounting in the use of revenue tools for the implementation of new customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606.
• Support the monthly revenue close process, including reviewing journal entries, reconciliations, and investigating anomalies in revenue recognition.
• Own SOX controls, audit deliverables and SEC reporting related to revenue recognition and disclosures.
• Maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, quantitative analysis, and documentation in compliance with ASC 606.
• Help maintain revenue accounting policies, including memos,position papers that evolve with the business and educate teams on the principles and requirements.
• Collaborate with systems and business partners to design and enhance revenue automation tools ensuring accurate system configuration and accounting logic.
• Lead revenue accounting for new product launches and GTM initiatives ensuring scalability of the end-to-end processes.
• Become an expert and an end-to-end owner in your areas of responsibility, be a holistic forward thinker, strengthen big picture vision, drive improvements, lead change.
• Support special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes.

Technical Revenue Accounting Manager

• Handle a wide variety of complex or escalated employee relations issues and sensitive employee investigations that require advanced knowledge of various regional regulations and laws in North America and a working knowledge in other global regions.
• Act as the primary legal triage for HRBPs and stakeholders, vetting employment law inquiries, providing guidance, and determining which matters require escalation to legal partners for further evaluation.
• Conduct comprehensive risk assessments and consultative reviews for organizational restructures and business changes, ensuring that all proposed reorgs are evaluated through a legal and ER lens.
• Provide expert guidance and assistance to People Generalists on complex performance issues that exceed standard risk thresholds or require specialized support.
• Lead data reporting and analytics efforts to identify ER themes and root causes, providing executive level insights and recommendations for long term risk prevention.
• Conduct complex investigations with full autonomy, including determining strategy, leading interviews, and deciding findings and final recommendations for resolution.
• Prepare high quality investigation documents, including executive summaries, recommendations, disciplinary actions, and communication talking points for leadership.
• Partner with Legal, Information Security, Corporate Security, and Ethics and Compliance to execute thorough investigations and manage high risk employee situations.
• Work collaboratively to build relationships and influence at all levels within the organization, making high impact decisions while keeping relevant stakeholders informed.
• Apply principled judgment, tact, discretion, and professionalism when handling confidential documents and sensitive business strategy communications.
• Work independently, balancing the need for cross functional collaboration with minimal supervision on high stakes projects, with strong time management and prioritization skills.
• Promote knowledge of company policy and employment laws through coaching, presentations, and training for HRBPs and people leaders.

Employee Relations Business Partner

Machine Learning Engineer

• Manage and Mentor a team of talented Machine Learning and Data Engineers with various levels of experience and positively influencing their careers.
• Partner with Product Managers and Architects to distill customer needs into actionable technical requirements and long-term roadmaps.
• Ensure best engineering practices & oversee end-to-end execution of large-scale ML solutions with operational excellence.
• Work with data platform teams to build robust, scalable batch and real-time data pipelines.
• Work closely with the Fraud and Compliance Operations team and the Data Analytics team to identify and understand the ever-changing landscape of fraud vectors and then take action to keep up with new forms of fraud.
• Work with other product and development teams to ensure that Twilio’s new and existing products incorporate anti-fraud efforts and publish the appropriate data to our fraud-fighting tools.
• Advocate for agile processes, continuous integration (CI/CD), automated testing, and sophisticated model monitoring to minimize "toil."
• Institute and maintain a rotating on-call incident escalation and response processes for the team.
• Manage highly critical risk platform tools in the cloud.
• Own reliability for the team’s services and participate in an on-call rotation.
• Adapt to prioritizing multiple issues in a high-pressure environment.
• Understand complex architectures and be comfortable working with multiple teams.
• Conduct short term and long term planning to achieve team’s goals identifying both tactical and strategic commitments and gaps while performing capacity management and ruthless prioritization.

Senior Manager, Machine Learning

Application Engineer

• Manage and resolve all system related issues across Finance systems landscape.
• Focus on the R2R (General Ledger, Fixed Assets) area.
• Partner with current team members, shadowing them, learning and providing daily support to end users.
• Work on enhancements and projects, delivering enhancements across the Oracle ERP application landscape.
• Interact with end users, analysing business problems and using Oracle technology to resolve these issues.
• Be coached by an experienced Oracle Lead for each track.
• Learn about AGILE ways of working and in particular the SAFe model of software delivery working in iterations.

Associate Application Engineer, Finance

• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
• Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices

Customer Success Manager

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with technical and business teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Build and nurture new stakeholder relationships to unlock expansion opportunities.
• Partner with Sales on account renewals and expansion strategies.
• Analyze your portfolio to prioritize high-impact risks and opportunities.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
• Become a Segment platform expert while staying current with industry trends in data and analytics.
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.