Twilio

Full-stack Engineer

• Design, build, and maintain high-performance Java microservices using Spring Boot, capable of ingesting >250K events/sec with p99 < 200 ms
• Implement stateful stream-processing pipelines (Kafka Streams / Apache Flink) with idempotent replays, exactly-once semantics, and schema-evolution tooling
• Optimize ClickHouse schemas, partitioning, and materialized views to support multi-region, sub-second queries for Early Warning System (EWS) detectors
• Embed OpenTelemetry instrumentation and ship comprehensive metrics/traces/logs to Datadog and Grafana with SLI/SLO dashboards
• Implement DevSecOps best practices including Terraform automation, CI/CD pipelines, Kubernetes orchestration, AWS infrastructure (EKS, MSK, S3), and compliance guardrails (HIPAA, SOX, GDPR)
• Leverage best-in-class development productivity practices including AI-powered tooling to accelerate delivery and code quality
• Mentor junior engineers as necessary and participate in rigorous code/design reviews to elevate team standards and foster knowledge sharing

Senior Software Engineer

Account Executive

• Manage and expand some of our most important ISV customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your ISV account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.

Strategic Account Executive 4 – ISV

Software Engineer

• Grow and engage Twilio’s developer audience through long- and short-form video that educates and entertains developers on Twilio’s platform, showcases compelling use cases, and delivers engaging content tailored to them.
• Develop concepts, outlines, and scripts, and regularly appear on camera for tutorials, explainers, and occasional vlog- or vodcast-style pieces.
• Collaborate with developers and subject-matter experts across Twilio to ensure content is technically accurate, relevant, and aligned with developer needs.
• Partner closely with Brand and Marketing teams, providing clear briefs and feedback, and reviewing final edits for technical accuracy, clarity, and overall quality.
• Publish and maintain content across Twilio’s developer channels, primarily YouTube and social platforms, ensuring consistency of voice and experience.

Developer Educator, Video

• Own and grow a portfolio of strategic social impact and nonprofit accounts, with accountability for net-new bookings, expansion, and long-term revenue growth.
• Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
• Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
• Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
• Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
• Leverage your public sector and social impact expertise to design scalable engagement models that amplify reach and measurable outcomes.
• Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
• Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
• Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
• Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
• Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.
• Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy

Strategic Account Executive

Affiliate Manager

• Provide proactive calendar support, juggling multiple deliverables with competing deadlines
• Partner with executives to drive execution on team initiatives in support of business priorities
• Serve as a point person for both your executives direct reports and the administrative business partners
• Manage complex travel on behalf of your executives (domestic and international)
• Prepare expenses, organize and assist with special events, team activities and successful meetings
• Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives
• Collaborate with peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives

Executive Business Partner

• Help us inspire and equip developers to build with Twilio products and AI technology, ensuring an exceptional developer experience with Twilio.
• Be an active and authentic participant in the developer community wherever they gather online and offline. For many of those developers, you will be "the face" of Twilio -- the person they ping when they need help. They will feel like VIPs because they know you. And when someone who works at Twilio needs to talk to developers in the Bay Area and North America developer community, they'll come to you.
• Attend, plan and speak at in-person and virtual events.
• Write clear and empathetic content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques.
• Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.
• Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met.
• Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the region and across the company.

Developer Evangelist

Customer Success Manager

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with technical and business teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Build and nurture new stakeholder relationships to unlock expansion opportunities.
• Partner with Sales on account renewals and expansion strategies.
• Analyze your portfolio to prioritize high-impact risks and opportunities.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
• Become a Segment platform expert while staying current with industry trends in data and analytics.
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

Senior Customer Success Manager

• Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.
• Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.
• Work with customers across assigned verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.
• Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.
• Partner cross functionally with Specialist Sales, services, product, and GTM Strategy &amp; Operations to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Establish yourself as a subject matter expert in the unified communications and data platform industry.
• Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.
• Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce