Strategic Account Executive

Twilio

Strategic Account Executive at Twilio.org developing relationships with nonprofits and social enterprises. Focused on customer acquisition and growth strategy in the social impact sector.

Posted 5/11/2026full-timeRemote • California, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesSeniorLead💰 $132,192 - $165,240 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and grow a portfolio of strategic social impact and nonprofit accounts, with accountability for net-new bookings, expansion, and long-term revenue growth.
Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
Leverage your public sector and social impact expertise to design scalable engagement models that amplify reach and measurable outcomes.
Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.
Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy

Requirements

What you’ll need

At least 8+ years experience in sales or consulting with a focus on non-profit or social impact accounts
8+ years experience selling complex, technical products or relevant customer-facing experience in consulting
Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)
Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level.
A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally.
Experience selling to enterprise customers with complex business and technology needs.
Extensive experience formulating a partnership vision, strategy, and execution plan.
Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
Technically savvy, experienced with the cloud, APIs, communications and enterprise software.
Technical solution selling experience working with real customers, listening to them, and solving problems.
Proven experience starting from scratch to develop, negotiate and structure complex deals.
Passionate about technology and its ability to have a meaningful impact on the world.
Great at execution: results-driven, detail-oriented, organized self-starter.
Excellent at teamwork and cross group collaboration.
Creative, critical and solution-first thinker with client service mentality.
Experience in accurate and detailed business forecasting.
Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers.
Can handle multiple projects and priorities in an extremely fast paced environment

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesconsultingtechnical solution sellingbusiness forecastingpartner ecosystemproduct integrationcloudAPIsenterprise softwarenegotiation

Soft Skills

relationship buildinginfluencingexecutiondetail-orientedorganizedteamworkcross-group collaborationcreative thinkingcritical thinkingclient service mentality