Twilio

Machine Learning Engineer

• Build and maintain scalable machine learning solutions in production
• Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness
• Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models & systems
• Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed
• Work closely with data platform teams to build robust scalable batch and realtime data pipelines
• Collaborate with software engineers, build tools to enhance productivity and to ship and maintain ML models
• Drive high engineering standards on the team through mentoring and knowledge sharing
• Uphold engineering best practices around code reviews, automated testing and monitoring

Staff Machine Learning Engineer, L4

Marketing

• Partner with sales, product, and marketing to identify and nurture Twilio customer advocates
• Develop a deep understanding of the narratives that resonate with EMEA audiences best and map them directly to our customer programs
• Lead end-to-end engagements with customers to showcase their success stories across content, events, PR, campaigns, and beyond.
• Deliver a steady drumbeat of high-impact customer stories to help our customers and prospects understand Twilio’s value and business impact
• Balance the needs both locally and centrally for EMEA customer storytelling, wearing the customers’ shoes and become a trusted partner

Senior Customer Marketing Manager

Engineer

• Lead technical engagements end-to-end
• Write and ship production code (Python, TypeScript, Node)
• Architect solutions that pass customer Infosec and ARB review
• Lead high-energy customer hackathons
• Build and maintain reusable technical assets
• Partner with Enterprise Architects
• Evangelize Twilio within the B2B builder communities
• Utilize your software engineering expertise
• Work closely with the Demo Platform Engineering and Enterprise Architect teams
• Synthesize field insights from production deployments

Forward Deployed Engineer

Product Designer

• Design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience.
• Work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions.
• Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences.
• Utilize and help evolve the design system when needed.
• Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.
• Clearly document and articulate decision-making in a way that is easy for different audiences to understand.

Staff Product Designer

Program Manager

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
• Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
• Collaborate with marketing to drive engagement through partner events and certifications.
• Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
• Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
• Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.
• Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
• Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.
• Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
• Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

Partner Program Manager

• Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.
• Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.
• Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.
• Monitor, test, and improve data quality, model performance, latency, and cost.
• Partner with product, data science, and security teams to ship resilient, compliant services.
• Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.
• Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.
• Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.