Twilio

Social Media Manager

• Create compelling, on-brand content showcasing our customers, capabilities, and culture.
• Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.
• Help execute our editorial calendar and campaigns.
• Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.
• Engage and build our community of technical developers, consumers, and business decision makers daily.
• Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.
• Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it.
• Create interesting, engaging content for our top executives.
• Perform analysis and use data to prove our program is growing and our bets are paying off.
• Constantly experiment and test new tactics to reach new audiences.
• Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.

Social Media Specialist

Sales

• Manage the performance of the NAMER sales region team, which consists of vertical-oriented Sales Business Partners for a $2.5B revenue business unit.
• Conduct team 1:1 meetings to set and evaluate performance goals, and work with the Sr Director to improve team communication and collaboration.
• Manage the GTM operating rhythms for NAMER, including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc.
• Proactively gather and aggregate sales health indicators and performance dashboards from your team, and prepare regional-level analysis.
• Know how to separate signal from noise, and drive down into the real metrics that matter.
• Leverage data to develop insightful discussion documents for quarterly business reviews.
• Manage sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers.
• Plan cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets.
• Develop in-region GTM strategies to drive revenue growth.
• Pull ad-hoc reports to help address business needs and drive insights with your regional GTM partners.
• Establish clear roles and responsibilities with your GTM Strategy & Operations peers to provide fast and efficient support to revenue generation teams.

Senior Manager, Sales Business Partner

Full-stack Engineer

• Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance.
• Lead technical design efforts and ensure architecture decisions are well-documented and future-proof.
• Collaborate closely with senior engineers, product managers, and cross-functional stakeholders.
• Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation.
• Own and continuously improve Twilio’s developer experience for SDK customers.
• Support customers by troubleshooting issues and promoting backend and SDK best practices.
• Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements.

Senior Software Engineer

Auditor

• Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices.
• Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces.
• Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems.
• Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issues.
• Prepare clear, concise, and complete audit workpapers, process documentation, and management reports. Summarize findings, root causes, recommendations, and action plans. Ensure documentation is audit-ready, following professional and organizational standards.

Senior IT Internal Auditor

Marketing

• Support Campaign Execution: Assist in the development and rollout of integrated marketing campaigns, helping to localise content and track deliverables against regional timelines.
• Stakeholder Coordination: Provide support to key partners in Demand Generation and Field Marketing teams to ensure campaign messaging and assets are delivered and performing effectively.
• Reporting & Performance Support: Assist in collecting data to track individual initiative milestones and help prepare campaign updates for stakeholders, contributing to the development of "test & learn" strategies to ensure regional ROI metrics are met.
• Content & Creative Support: Coordinate with internal teams and agencies to track the production of campaign assets, ensuring all deadlines are met.

Marketing Campaigns Intern, Remote UK

Product Marketing

• Develop compelling, audience-specific messaging, positioning, and content that differentiates all of Twilio’s data products in the market.
• Build a deep understanding of our customers and user personas through research and direct engagement, and use that insight to shape our go-to-market strategy, use cases, and product roadmap.
• Lead cross-functional product launches, working across Marketing, Product, Sales Enablement, GTM, and Support teams to drive awareness, demand, and usage of data products.
• Champion our customers while influencing product development and ensuring alignment with customer needs through the Twilio Product Development Lifecycle (PDLC).
• Translate technical product features (e.g., pipelines, data warehouse interoperability, identity resolution, governance, APIs, etc.) into differentiated narratives, customer outcomes, and value-driven proof points.
• Cultivate customer advocates in partnership with Customer Marketing to drive awareness through written case studies, blogs, and speaking engagements.

Senior Product Marketing Manager, Data

Accountant

• Analyze and document the revenue accounting treatment for customer contracts, including elements like variable consideration, usage-based pricing, and customer incentives, in accordance with ASC 606
• Support the implementation of new customer contracts and modifications within revenue systems, ensuring key assumptions are accurately reflected
• Contribute to the monthly revenue close by preparing and reviewing journal entries, performing reconciliations, and investigating discrepancies
• Support the maintenance and periodic refresh of Stand-Alone Selling Prices (SSPs) through data analysis and documentation
• Assist with SOX compliance and prepare audit support related to revenue recognition and related disclosures
• Help update and maintain revenue accounting policies and prepare technical memos as needed
• Provide accounting support for new product offerings or pricing changes, ensuring scalable revenue processes.

Senior Accountant

Sales Engineer

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
• Scope and validate architectures with emphasis on:
• Identity verification and authentication flows (MFA, OAuth/OIDC, JWT, API-driven identity, step-up auth)
• Secure-by-design architectures reducing fraud/abuse (signals, risk engines, rate limiting, secure enrollment)
• Compliance and audit readiness (e.g., GDPR, DORA), data residency, and governance controls
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Presales Architect, Product Specialist

Security Engineer

• Develop and execute a multi-year roadmap for offensive security, including red teaming, penetration testing, bug bounty, and vulnerability research.
• Design and lead full-scope red team engagements that simulate Advanced Persistent Threats (APTs) to test detection and response capabilities.
• Oversee the end-to-end lifecycle of offensive engagements, from initial scoping and Rules of Engagement (RoE) to final reporting.
• Facilitate collaborative "Purple Team" exercises with Detection and Response (TDR) to improve detection logic and incident response playbooks.
• Translate complex technical findings into actionable business risk assessments for C-suite executives and Board members.
• Recruit, retain, and develop a high-performing team of offensive security engineers, providing technical guidance and career coaching.
• Partner with vulnerability management, product, and engineering to ensure that findings from offensive tests are prioritized and remediated effectively.
• Oversee the development of custom scripts, payloads, and C2 (Command and Control) frameworks to enhance the team’s stealth and efficiency.
• Conduct specialized threat modeling for AI-native applications, focusing on the OWASP Top 10 for LLMs and MITRE ATLAS (Adversarial Threat Landscape for AI Systems).
• Design and execute manual and automated Prompt Injection & Jailbreaking to bypass model guardrails, system prompts, and safety filters.
• Ensure all offensive activities align with legal, ethical, and regulatory standards (e.g., GDPR, SOC2, PCI-DSS).
• Incorporate current Cyber Threat Intelligence (CTI) into attack scenarios to ensure they reflect the latest real-world TTPs (Tactics, Techniques, and Procedures).
• Manage relationships and quality control for external security consultancy firms performing third-party penetration tests.
• Encourage and lead research into emerging technologies to identify future attack vectors.
• Work closely with Product and Engineering teams to bake security into the Software Development Life Cycle (SDLC) through testing and assessments.

Senior Manager – Offensive Security

Manager

• Lead and manage a portfolio of strategic System Integrators and Resell Partners across LATAM, with a focus on driving partner-influenced and partner-sourced pipeline and revenue.
• Define and execute regional GTM strategies aligned with Twilio’s global partner objectives.
• Build and maintain strong executive relationships with key partners, ensuring alignment on business goals and joint value creation.
• Collaborate closely with Twilio’s direct sales team to support joint account planning, joint-selling motions, and pipeline acceleration.
• Serve as the voice of the LATAM partner ecosystem internally, providing feedback and insights to influence product, marketing, and enablement priorities.
• Represent Twilio and our partner program at regional events, executive briefings, and QBRs.

Senior Partner Alliance Manager

• Publish and operationalize internal and external communications, including advisories, changelogs, and blog posts, ensuring they are flawless.
• Act as the final gatekeeper for communication quality, performing exhaustive QA on HTML, links, and personalization within Workshop and SendGrid.
• Own the communications calendar to ensure timely delivery and balanced scheduling across all programs.
• Maintain governance frameworks, templates, and measurement standards to keep communications consistent and scalable.
• Analyze customer feedback by communication type, flag trends, and recommend improvements by interpreting information and exercising judgment.
• Manage and optimize the GTM Comms Airtable, including datasets, interfaces, and pulse reports that surface meaningful performance insights.
• Utilize Google Sheets to reorganize, clean, and personalize complex datasets for high-precision audience targeting.
• Integrate AI and prompting into workflows to streamline content operations and improve team efficiency.
• Provide cross-functional support to Corporate Communications teams for Airtable and tooling design.
• Deploy HTML-based campaigns in Workshop and SendGrid, ensuring all templates are scalable and accurately formatted.
• Track and report on comms performance metrics (open rates, CTRs, deliverability) to surface insights for continuous improvement.
• Build and maintain automations that streamline workflows and improve team efficiency.

GTM Communications Operations Manager

DevOps Engineer

• Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.
• Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.
• Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services;
• Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.
• Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management.
• Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling.
• Establish and champion reliability practices and drive systemic improvements.
• Mentor and grow engineers and technical leaders
• Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.

Software Architect, Reliability Engineering

Pre-sales Engineer

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Be proactive, energetic, deeply passionate, and a resourceful thinker, equipped with the skills to accomplish tasks and lead others to success

Principal Presales Engineer

Architect

• Drive B2B builder activation events and hackathons at flagship or target Direct accounts to accelerate adoption of new solutions (Strat, NB)
• Define and refine the adoption blueprint by partnering closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner on demos, repos, starter apps, sample code, and companion technical guides that capture the mindshare of the builders within target accounts and the broader B2B builder community specifically in target industries and regions
• Drive adoption of the next best solution and platform capabilities for the customers
• Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos that bring to life architectures discussed at the C-suite, line of business levels in the sales cycles
• Accelerate customer adoption in paid pilots for new platform capabilities and/or POCs for new solutions at launch
• Utilize your software engineering expertise to ensure customers’ builder teams develop full understanding of and familiarity with the whole platform capabilities of the solutions being pitched or sold
• Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and the higher level reference architectures are properly activated within the builder communities of the target accounts

Solution Acceleration Architect

Program Manager

• Design, lead, and evolve high-visibility talent development programs, including individual contributor offerings, aligned to business and talent strategies.
• Act as an advisor to HRBPs and senior stakeholders to assess capability gaps and propose targeted development solutions.
• Own program success end-to-end from needs assessment and instructional design (ADDIE/SAM) to global facilitation, measurement, and iteration.
• Define a global learning content strategy and operationalize it via a Twilio-wide Learning Council to address critical skill gaps.
• Apply expert-level knowledge of learning science and AI to develop solutions that resonate across global audiences.
• Act as the primary lead for the external learning ecosystem. This includes selecting vendors, negotiating contracts/SOWs, and ensuring the quality and integration of all outsourced learning solutions.
• Drive participation in development programs through effective communication, incentives, and support for internal career mobility.