Twilio

IT Support

• Formulate the enterprise-wide data strategy to align with long-term business objectives and forecast future technological requirements.
• Design scalable data architectures that integrate heterogeneous data sources. Ensure all designs adhere strictly to enterprise security and compliance standards.
• Author the policies that govern data access, retention, and sovereignty globally. Establish the enforcement mechanisms.
• Implement rigorous data governance frameworks. Define ownership, stewardship, and quality metrics for data residing in disparate lakes.
• Audit the current portfolio of data tools. Identify redundancies and execute plans to decommission inferior software, thereby reducing technical debt.
• Analyze existing data silos. Engineer integration patterns that expose trapped data to the broader enterprise without compromising integrity.
• Confront business leaders with technical realities. Articulate the cost of sprawl and the value of a unified data model.

Enterprise Architect

Pre-sales Engineer

• Act as a subject-matter expert for Twilio Messaging, advising customers on SMS, WhatsApp, RCS, and related capabilities, while supporting internal teams with product knowledge, enablement, and solution strategy.
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
• Lead deep technical discussions with customers covering APIs, webhooks, event-driven patterns, and integration best practices.
• Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels.
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
• Capture and share customer patterns, technical gaps, and emerging needs with Product and GTM teams to influence strategy and roadmap.

Principal Presales Engineer, Product Specialist

Sales Engineer

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and Voice AI industry trends.
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams.
• Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design.
• Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Mentor core sales and SE team members on value-selling strategies and complex solution sales.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes.
• Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi-product GTM motion.

Presales Architect, Product Specialist

Account Manager

• Develop and execute a strategy for technical partnerships aligned with Twilio’s Horizon 3 innovation priorities (Next-gen communications, privacy/identity tech, and more)
• Proactively scout, evaluate, and engage with startups, research labs, emerging platforms, and established technology leaders to identify high-potential partnership opportunities
• Assess the technical value, feasibility, and integration potential of prospective partner solutions
• Cultivate deep, trusted relationships with external technical partners (startups, open source projects, universities, etc.), acting as Twilio’s primary point of contact
• Collaborate on joint proofs-of-concept, co-investment pilots, and complex integrations that accelerate learning and market entry
• Stay ahead of industry trends, emerging technologies, and competitor activities; provide synthesized recommendations for investment and partnership
• Represent Twilio at industry events, conferences, and innovation forums, evangelizing our vision and cultivating partnership opportunities

Manager – Technical Partnerships

Account Executive

• Manage and expand important customer accounts
• Develop and execute account strategy for revenue growth
• Partner with teams to identify new revenue opportunities
• Serve on a cross-functional account team
• Run disciplined forecasts and achieve goals
• Execute consultative sales cycles
• Generate and maintain accurate sales pipelines

Strategic Account Executive

Attorney

• Own and build the Legal team’s knowledge management program
• Identify and prioritize operational pain points
• Support legal technology initiatives
• Develop and maintain legal team process documentation
• Partner with Legal Ops leadership on AI use cases
• Manage Legal team subscriptions and vendors
• Provide ad hoc Legal Operations support

Legal Operations Specialist

Technical Recruiter

• Lead end-to-end recruitment for roles across R&D, from kickoff to offer across multiple functions and levels.
• Influence R&D hiring strategy at scale.
• Act as a bar-raiser and mentor within the recruiting function, contributing to elevated hiring standards and best practices.
• Serve as a trusted advisor to hiring managers, aligning talent strategy with business needs.
• Conduct structured, competency-based interviews to ensure objective, values-aligned hiring.
• Own and continuously optimize recruitment workflows, tools, and partnerships to drive efficiency and impact across the hiring lifecycle.
• Leverage recruitment metrics and market insights to drive data-informed decision-making.
• Deliver an exceptional candidate experience while maintaining impeccable process discipline and operational excellence.
• Foster strong cross-functional partnerships with HRBPs, Total Rewards, and FP&A to align recruiting with broader organizational talent strategy.
• Navigate and influence in a complex, fast-moving environment, bringing clarity and order to ambiguity.

Principal Technical Recruiter

Marketing

• Bring strong event management expertise and hands-on experience
• Execute high-impact campaigns that drive promotion and attendance for both live and virtual events
• Demonstrate a proven track record of building successful partnerships with sales and leadership teams
• Create new and innovative in-person marketing programs that drive awareness and pipeline across multiple accounts
• Work cross-functionally with campaigns, outbound, ABM, and partner marketing teams to develop meaningful regional programs that drive business results
• Communicate and educate the sales team on all programs through multiple channels
• Establish, manage, and maintain vendor relationships
• Analyze and interpret event metrics regularly to report on performance (experience with Salesforce, Tableau, and Marketo is a plus)
• Apply a strong understanding of both the marketing and sales funnels, clearly articulating how they work together to drive success
• Provide insights and recommendations to sales on what is working in top accounts and identify opportunities for deeper penetration and stronger relationship building

Field Marketing Manager – LATAM

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Principal Presales Engineer

Manager

• Be responsible for the overall success of Twilio’s Personalized Support team, aligning with one of our NAMER Direct Sales Verticals. Responsibilities include scaling the team, meeting operational targets, increasing signups and revenue, and collaborating with the various leadership teams across the business.
• Manage a team of Personalized Support Managers who manage Technical Account Managers aligned to supporting Personalized Support customers across a Sales Vertical.
• Innovate and develop new ways to achieve high levels of customer satisfaction and operational efficiency.
• Create a culture that attracts and retains outstanding talent and partners with functional leadership to meet/exceed all operational targets.
• Drive the growth and scale of the Personalized Support US Western team.
• Collaborate with Support and Services leaders across all time zones, and deeply integrate with other functional teams.

Senior Manager, Personalized Support

Infrastructure Engineer

• Build and own the infrastructure and platform capabilities that power Stytch’s identity platform as it scales across Twilio—ensuring security, reliability, and performance for every customer.
• Design, implement, and operate scalable cloud infrastructure (AWS/EKS, ECS, networking, data stores), balancing uptime, cost, and developer velocity.
• Partner closely with Product and Engineering leadership to set infrastructure direction, translate platform needs into technical plans, and deliver high-impact roadmap work.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
• Improve production quality and resilience through strong observability, incident response, automated remediation, and continuous reliability engineering.
• Make developers’ lives easier by building self-service tooling, safer deployment patterns, and reliable platform primitives that accelerate product teams.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.

Senior Infrastructure Engineer

Performance Marketing

• Stay current on digital and AI-driven marketing trends to identify, test, and implement new tools and strategies to keep Twilio at the forefront of marketing technology, innovation and efficiency.
• Collaborate with marketing engineering, analytics, campaign management, product marketing, creative teams, external partners and more to enhance campaign and media performance and drive measurable returns on ad spend.
• Optimize marketing campaigns across multiple channels including Google Ads, LinkedIn, Meta, Reddit, Microsoft Ads, Twitch, programmatic, premium publishers, software review sites, and more by distilling performance insights and providing actionable recommendations to stakeholders.
• Oversee partner relationships, including holding quarterly business reviews, performance tracking/ROAS analysis, encouraging product/feature adoption, supporting contractual negotiations, and finding opportunities to increase channel productivity.
• Contribute to quarterly financial planning and ongoing budget optimizations based on channel and campaign performance to ensure investment delivers maximum results.
• Partner with engineering and analytics teams to enhance campaign audience segmentation and conversion actions to improve campaign efficiency.
• Regularly leverage Tableau and other analytics suites to measure campaign performance, diagnose and escalate issues, and build data-driven recommendations for relevant stakeholders.
• Design, execute, and analyze multivariate tests to improve conversion rates and campaign effectiveness.
• Be comfortable with reading out to campaign performance, insights, test plans and outcomes, strategy and roadblocks to senior marketing leadership.

Senior Demand Generation Manager

Full-stack Engineer

• Build and own backend product capabilities for Stytch’s identity platform on Twilio
• Design, implement, and maintain scalable, reliable distributed services, optimizing for security, latency, and developer experience.
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.