Staff Product Designer

Twilio

Product Designer at Twilio focused on designing customer onboarding and compliance features. Collaborating with cross-functional teams for enhanced user experience in business communication solutions.

Posted 7/2/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesLead💰 $159,210 - $208,000 per yearWebsite

About the role

Key responsibilities & impact

Design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience.
Work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions.
Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences.
Utilize and help evolve the design system when needed.
Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.
Clearly document and articulate decision-making in a way that is easy for different audiences to understand.

Requirements

What you’ll need

Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
A 'Builder' mindset with a track record of driving initiatives forward with resilience and adaptability.
8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development is desired.

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Interface DesignMulti-Page Experience DesignDetail-Oriented DesignDesign System EvolutionStrategic Design Decision Making

Soft Skills

Facilitation SkillsConstructive FeedbackResilienceAdaptabilityCollaboration