Partner Program Manager

Twilio

Partner Program Manager at Twilio optimizing partner onboarding and managing communications. Focused on enhancing experiences for Systems Integrators and Technology partners.

Posted 6/27/2026full-timeRemote • California, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $116,960 - $146,200 per yearWebsite

About the role

Key responsibilities & impact

Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
Collaborate with marketing to drive engagement through partner events and certifications.
Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.
Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.
Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations.
Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.
Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.
Experience with documentation management and content creation for program guides and enablement resources.
Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdocumentation managementcontent creationprocess improvementprogram operations

Soft Skills

communicationcollaborationstrategic thinkingorganizational skillsinterpersonal skills