Senior Customer Marketing Manager

Twilio

Senior Customer Marketing Manager creating and scaling Twilio's customer advocacy program in EMEA. Partnering with sales and marketing to amplify customer success stories for impactful engagements.

Posted 7/3/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Partner with sales, product, and marketing to identify and nurture Twilio customer advocates
Develop a deep understanding of the narratives that resonate with EMEA audiences best and map them directly to our customer programs
Lead end-to-end engagements with customers to showcase their success stories across content, events, PR, campaigns, and beyond.
Deliver a steady drumbeat of high-impact customer stories to help our customers and prospects understand Twilio’s value and business impact
Balance the needs both locally and centrally for EMEA customer storytelling, wearing the customers’ shoes and become a trusted partner

Requirements

What you’ll need

6+ years in customer marketing, advocacy or related roles
Excellent communication and storytelling skills
Experience working cross functionally with both sales and marketing roles
Experience working directly with senior executives in customer accounts on marketing engagements (stories, speaking opps, etc.)
B2B technology marketing experience preferred
Experience with large enterprise customers and Global 2000 brands preferred.

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
And much more.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationInterpersonal Skills